Swan Heating Reviews

Caterina Giglio 2026.06.10

     

Purchased a new Heat Pump HVAC system and had it installed today. State of the art system with 10 year warranty parts and labor. Installation team of Steven and Arlo were professional, friendly and did an exceptional job with the installation and thorough explanation of my new efficient HVAC system. I am ready for hot summers and cold winters. Highly recommend Swan and their team.

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Alison O'Kelly 2026.06.10

     

Swan's team was very gracious, from Melissa and Gene at the office scheduling and keeping me updated on when to expect the service member... to Drilon who came to work at my home. He was very helpful and direct about what the problem was with my furnace, making it clear the flame sensor just had to be cleaned in order to get everything working in minutes. I really appreciated his patience explaining it to me and answering my questions. Thank you! Update two months later when the pressure sensor went out. Swan managed to fit me in the afternoon of the day I called. Shane did a great job, not only diagnosing the problem, but getting the replacement part and installing it, and explaining to me very graciously the issue, all within the two-hour appointment window. Update 7/8/2020: Jon came out to figure out why my garbage disposal was not working. Not only did he do a very good job of wearing a mask and respecting my quarantine requirements, but he figured out the problem and got it fixed within half an hour. He also graciously gave me an estimate for a new garbage disposal when this one is no longer able to be repaired because it's an old one. Thanks Jon! Update 10/29/2021: Google, I wish you'd let reviewers write multiple reviews instead of making us update the existing one... On 10/26/2021 Detlef and Jamison replaced my current (OLD) standard water heater with a new Navien tankless unit, which included installation of a new gas line (from the meter), capping off the old lower-capacity line, and also replaced my current water shut-off "knob" with a lever and pressure reducing valve, and re-setting my toilet on a new wax seal to stop a mild leak. Scott did the electrical part quickly and helpfully so the new outlet is usefully located. LOTS of work got done in one day with them doing a good job of protecting the rest of my house, and leaving every place they touched cleaner than when they arrived. They were kind, patiently explained things when I needed to choose between options, and professional the whole time, not leaving before completing the paperwork for my Xcel Energy rebate for a high-efficiency unit. THANK YOU BOTH so much. 6/30/2026: My old valves feeding my washing machine were getting corroded and rusty so I just had them replaced with a recessed box kit and it took about 90 minutes. Dakota and Aidan did a great fast job, and left the place cleaner than they found it. As usual Richard got the project figured out, everything scheduled and coordinated just as I needed. Thanks guys!

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Reply from Swan Heating 2021.11.03

Thank you for your review Alison! We are happy to help

Doug Penzien 2026.06.10

     

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Dianne 2026.06.10

     

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Reply from Swan Heating 2026.06.10

Thanks so much for the 5-star rating, Dianne! Your support means a lot to us.

Dianne Lavrinc 2026.06.10

     

Josh was my technician and he was very thorough checking/cleaning my AC and Furnace. Very pleased with his work. I had a plumbing tech out April 23rd and he was also very good at checking everything plumbing out for me. Great service from both and I joined the club.

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Reply from Swan Heating 2026.06.10

Dianne, we're so glad to hear about your positive experiences with Josh and our plumbing tech! It's fantastic to know you’re pleased with their thorough work. Welcome to the club, and thank you for choosing us for your home needs!

Mark Newton 2026.06.10

     

Grant is excellent. Communicated well and skilled and knowledgeable.

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Reply from Swan Heating 2026.06.10

Thanks for the terrific feedback, Mark! We're pleased to hear Grant impressed you with his communication and expertise. Your satisfaction is our priority!

Amber Phillips 2026.06.10

     

Jonathan and Eli came out for an AC and plumbing inspection and were super knowledgeable in making recommendations that would create efficiencies within our household. Thank you!

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Reply from Swan Heating 2026.06.10

Thanks for the outstanding feedback, Amber! We're delighted that Jonathan and Eli could provide helpful recommendations for your A/C and plumbing needs. Your satisfaction is our priority!

Dennis Bradley 2026.06.10

     

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Reply from Swan Heating 2026.06.10

Thanks, Dennis! We appreciate your support and look forward to serving you again.

Bob Paulsen 2026.06.09

     

We have been working with Swan for upwards of a decade now, and I’ve met no less than 8 to 10 different technicians, all of which have been of high-quality. They are all personable, professional, communicative, and knowledgeable. Often times it’s not a great situation that they are entering, but they always leave us where we wanted to be.

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Reply from Swan Heating 2026.06.10

Bob, your loyalty means the world to us! It's fantastic to hear that our team has consistently provided you with personable and professional service over the years. Thanks for trusting us with your comfort and for sharing your experience!

Ryan Pawley 2026.06.09

     

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Reply from Swan Heating 2026.06.09

Thanks so much for the 5-star rating, Ryan! We’re grateful for your support and look forward to serving you again.

LESLIE SPENCER 2026.06.09

     

Not a happy camper! Kurt unplugged wires and did not plug them back in left me without heat!!!!!

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Reply from Swan Heating 2026.06.09

We're sorry to hear about your experience and understand how frustrating it is to be without heat.
During your visit, Kurt performed a modified tune-up due to the weather conditions and noted that a return visit would be needed to complete the work. Unfortunately, a wiring connection was missed during that process. While mistakes can happen, that's not the level of service we strive to provide.
As soon as we were notified of the issue, we prioritized getting it corrected and had the problem resolved the very next day. We appreciate you bringing this to our attention and giving us the opportunity to make it right.
Thank you for your feedback—we'll use it as a learning opportunity to help prevent similar situations in the future.

Tracy Bauknecht 2026.06.08

     

We had great service. It’s expensive but I believe in their work. Tracy

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Reply from Swan Heating 2020.09.29

Thank you so much for the great review and recommendation! We are so happy to hear our team took great care of you and worked hard!

Duke Marlin 2026.06.08

     

Logan was knowledgeable and informative.

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Reply from Swan Heating 2026.06.09

Thank you for your review, Duke. We're glad to hear Logan was knowledgeable and informative during your visit. We always strive to provide a 5-star experience, so if there was anything that fell short of your expectations, we'd appreciate the opportunity to learn more. Your feedback helps us continue improving our service. Thank you for choosing us!

David Warmack 2026.06.08

     

Good service at the price quoted.

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Reply from Swan Heating 2026.06.08

Thanks for the great feedback, David! We're ecstatic to hear you were satisfied with our service and pricing.

Stacey Mandel 2026.06.08

     

Swan comes through again! Eli was professional, courteous and extremely knowledgeable. I would highly recommend Swan and their crew for all plumbing, heating and cooling. Thank you!

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Reply from Swan Heating 2022.06.10

Thank you for sharing your experience Stacey! It's our pleasure to be of service.

Catherine Wilsom 2026.06.08

     

6 month check up Fully explained what was wrong and then implemented solution

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Reply from Swan Heating 2021.04.19

Thank you for your review Catherine!

Matthew 2026.06.08

     

I bought a home and found that this vendor had serviced the unit before. I figured I would give them a try since they would be familiar with it. Booked an appointment a month in advance (soonest available) and got a call 40 minutes before my appointment to ask to reschedule due to high influx of service calls. I made arrangements to be available during our appointment time. What a joke. I guess I will take my chances with another vendor. Thanks Lexi

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Reply from Swan Heating 2026.06.08

Hi Matthew,
Thank you for your feedback. We sincerely apologize for the inconvenience and frustration caused by having to reschedule your appointment, especially after you had booked well in advance and made arrangements to be available.
While we do our best to honor every scheduled appointment, there are times when we must prioritize emergency service calls for families who are without cooling during extreme temperatures. Unfortunately, on the day of your appointment, we experienced an unusually high volume of urgent no-cooling calls that required immediate attention.
We understand how disappointing this was and regret that we were unable to provide the service you expected. We appreciate you giving us the opportunity and wish you the best moving forward.
— The Management Team

Gary Miles 2026.06.07

     

They added the five star rating. plumber wants $520.00 to fix. want to Home Depot turns out parts totaled $26.16. Average plumber gets paid $65.00 per hour. One hour job. He wanted me to pay $520.00k these guys are crooks! and I give them -0- stars not five 0.0

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Reply from Swan Heating 2026.05.20

Thanks so much for the 5-star rating, Gary! We’re grateful for your support and look forward to serving you again.

Gordon Clisham 2026.06.07

     

Drew was a wonderfully professional. Explained everything. I had a whole house plumbing inspection. I am a member and pay a small monthly amount. Today's service was included. No out of pocket today

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Reply from Swan Heating 2024.10.18

Thank you for your positive feedback, Gordon! We're thrilled to hear about your awesome experience with our punctual, professional, and friendly service. Your recommendation means a lot to us. Thanks again!

Mary Wintz 2026.06.06

     

My water heater wasn’t heating water due to a faulty sensor which Nathan replaced by going to the supply store to get it which was great to get it done. Nathan is very nice and explains what he’s doing. I’m very confident in his expertise. There was no charge because I’m a club member and the water heater was still under warranty. I am concerned that this same sensor has required replacement 3 or 4 times now. Nathan gave recommendations to remove some of the laundry items because my washer and dryer are in the same small room as the water heater. (I live in a condo.) I’m going to keep the door open more, also. Thank you!

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Reply from Swan Heating 2020.09.29

We are so glad that you have gotten to know Chris and that you enjoy working with him. He is a true professional and an asset to our team!