Verified Company
I hesitated about leaving a review.
I usually like this place because their salmon range is really good and feel fresh. We ordered Snapper and Trevally nigiri today and they were horrible - fishy and also strong pungent / acidic flavour. Probably because they are not as popular as salmon so they were not fresh.
We gave the feedback to the staff saying we would be paying (so they don't think we were trying to get free food though the fish was still on the table) but the fish was fishy and acidic, expecting the staff to say they would let the kitchen know. Instead, the staff response was the manager was not in so nothing could be done.
So I've realised that leaving a review here is the only way to make the manager aware. Hopefully the manager reads this and looks into this issue because we really like this place. Service is also good so it's really the quality.
Hopefully this place becomes better so I can delete this review.
Reply from Sushi Edo
2026.05.14
Hi Sharon, thank you for your honest feedback and for continuing to support us despite this disappointing experience.
First of all, I’m very sorry that the snapper and trevally nigiri did not taste right to you. Even if the fish was safe and freshly delivered from our supplier the day before, what matters most is how it tasted and felt to our customer, and we understand why you were concerned.
I also want to apologise for how the situation was handled by our staff. The manager was not in the restaurant at the time, but your feedback absolutely should have been passed on immediately so we could respond properly on the spot. We’ve since spoken with our team about this because we agree the communication and handling of the situation were not good enough.
Had we been informed, we would have gladly checked the fish, replaced the dishes, or removed them from the bill if needed. It’s disappointing for us as well that we missed the opportunity to make things right while you were there.
We truly appreciate that you mentioned you normally enjoy our food and service, and we’re grateful you took the time to leave constructive feedback instead of simply not returning. We’ll use this as an opportunity to improve both our communication and customer service.
We hope to have the chance to provide you with a much better experience next time.
First of all, I’m very sorry that the snapper and trevally nigiri did not taste right to you. Even if the fish was safe and freshly delivered from our supplier the day before, what matters most is how it tasted and felt to our customer, and we understand why you were concerned.
I also want to apologise for how the situation was handled by our staff. The manager was not in the restaurant at the time, but your feedback absolutely should have been passed on immediately so we could respond properly on the spot. We’ve since spoken with our team about this because we agree the communication and handling of the situation were not good enough.
Had we been informed, we would have gladly checked the fish, replaced the dishes, or removed them from the bill if needed. It’s disappointing for us as well that we missed the opportunity to make things right while you were there.
We truly appreciate that you mentioned you normally enjoy our food and service, and we’re grateful you took the time to leave constructive feedback instead of simply not returning. We’ll use this as an opportunity to improve both our communication and customer service.
We hope to have the chance to provide you with a much better experience next time.
