Surrey Air Heating and Cooling Reviews

Had the guys from Surrey air install my airconditioning a few years ago and continue with the servicing fair pricing and reliable team

Exorbitant costs and slack fault finding. Started off well. Heater died on the Thursday and surrey Air said they could have someone here the next afternoon. However later called and managed to get someone out that day. So far so good. Engineer came out and quickly stated the Fan bearing had collapsed and a new motor required. Said they would call back with a quote and left. $297 down. Next day a quote arrived. $1990 to replace the Fan motor assembly. This sounded high so I looked up the parts. A new brivis fan motor for my unit cost less than $700 retail. Not only that but closer inspection showed it was basically plug and play. Screw in the new motor and connect 2 plugs together. No fancy wiring or skills required. So Surrey Air was going to charge over $1300 labour for a 30 minute job. I believe they know people are desperate to get their heating working in this weather and are deliberately ripping people off. To make matters worse I took out the old motor in 10 minutes and tested it in the shed. It ran fine. We got another company out and he diagnosed the real issue which was a failed main board. This was found by simply checking the voltage going to the motor which was way down on what was required. He showed me the burnt-out resistor which cause the problem. Not only that he went straight out, bought the new part and came back and installed it that day. Now that's service. $766 in total including parts and call out fee. Oh by the way the Surrey Air Quote explicitly states the following Exclusions. All the jobs except specified above. Any further works outside the items listed above under works. If there any parts failure, replacement will need to Occur Any other parts due to Electrical fusion occurring as compressor needs to be thoroughly checked after above mentioned parts are installed. Any additional works or works thar are outside our scope of works, ie system issues or any other parts or electronics that may need to be replaced. Replacement of any other parts other than the listed items, with the system in its current condition it could not be tested so we are unable to say if there are any other issue ( like - PCB boards, sensors, pressure switches, gas valve, etc..) with the system. So basically, I would have been charged $1990 then they would have miraculously found the issue was with the mainboard and had to make another quote and come out again probably charging another $1990. This behaviour leads me to believe. 1) Surrey Air is relying on people's desperation and ignorance to get away with exorbitant fees. 2) They either did a sloppy job of diagnosing the actual issue or Knew the fault was something else but hoped to bleed me further with additional visits.

Best Service ! Steve from Surrey Air came to service the air conditioner in our recently purchased property yesterday and we couldn’t have been happier with the service. The proof is in the pudding as the heating efficiency in our house has improved out of sight. He also explained the pros and cons of our rather compromised air conditioner and gave us advice on how to maintain it ourselves til the next service in 12 months time. Many thanks Steve !

When I called the office Claire said she had a team in the area and could have someone out here in a couple of hours. Adam and his colleague were awesome, called when they were one their way. Knew their stuff. Diagnosed and resolved the error message really quickly. Thanks to the whole team.

Booked a service and was told it would be done that day. Got a call the following day that the guy would be there in 30 minutes. 5 out 5 stars to Phil the service technician, he was thorough in his identification of the issue and apologized that he could not get the unit going. I'm happy with his service and outlines the problem. Next day the office sends me a quote for $4100 to replace the entire unit. Not sure of the costing as I can buy the quoted replacement unit for $1990. The quote states they will use all existing piping and electrical and dispose of the old unit. I ring two installers that are will to do the install for $700 for a total of $2690. Once again thanks Phil I could see you are passionate and good at what you do. As for the quote from sales/service I will be going elsewhere thanks.

Excellent service and reasonable charges I am delighted to write a review of the excellent customer service, punctuality, and reasonable charges I experienced when I had my heater repaired and serviced recently. Firstly, I was impressed with the customer service provided by the company when I contacted them to book an appointment. Jason was courteous and professional, and was able to schedule me in for a convenient time that suited my schedule. He also explained the process of the repair and service, so I knew what to expect. Secondly, the technicians arrived promptly at the agreed-upon time. They were courteous, friendly, professional and took the time to explain the repairs they were carrying out on my heater. They were also efficient in their work, and completed the repair and service within the estimated time frame. Finally, I was pleasantly surprised by the reasonable charges for the repair and service. The company provided a detailed breakdown of the costs, so I knew exactly what I was paying for. The charges were very reasonable, and I felt that I received excellent value for money. Overall, I would highly recommend this company for heater repair and service. The customer service, punctuality and reasonable charges were all exemplary, and I will definitely be using them again in the future.

My experience with Surrey Air Heating and Cooling. The Fujitsu Split System Inverter, started leaking indoors on the cooling cycle. On the heating cycle the two lights on the bottom left side started flashing. The unit was turned off. I called Surrey Air to book a call out. Damon and David arrived and promptly addressed both issues. Within a short amount of time the unit was working on both cycles. I am impressed by the professionalism and knowledge these two young men had. I would thoroughly recommend Surrey Air to family and friends.

Excellent Service I had my gas ducted heating replaced today and was very fortunate to deal with Damon who was very professional, knowlegable and hard working. It was great to have the unit installed within a few days from the initial call out. I can highly recommend.

Easy, efficient & affordable I have been using the team yearly for almost a decade to service & maintain my air conditioning units and have never had a problem. Everything just works when I need it to and the boys are always polite. Thanks Jason & team. Lucia