The service experience has been frustrating.
It is almost impossible to book time, which creates unnecessary delays and confusion. In addition, the customer communication is unclear and not helpful, making it difficult to understand the process or next steps.
There is a clear need for:
• Easier and more accessible booking options
• Clearer, more proactive communication that actually helps customers resolve issues
Overall, the experience does not feel customer-focused and requires significant improvement.
Thank God that I found Strait Podiatry for ingrown toenail, Dr Benedict Khoo was so patient with me, he was so skillful and gentle in treating me. Also the staff are friendly especially Mr Joel. He was friendly and empathy when I told him my agony of ingrown toenail. He recommend me to Dr Benedict Khoo at centrepoint which was so convenient for me to access via Mrt.
I would recommend friends to Strait Podiatry.
Thank you
Katherine
Reply from Straits Podiatry
2026.05.22
Dear Katherine, thank you so much for sharing this! We're really glad Mr. Benedict Khoo and the team at our Centrepoint clinic were able to look after you well during your ingrown toenail treatment. It's also lovely to hear that Joel made such a positive impression from the very first interaction. We'll make sure this gets back to Mr. Benedict Khoo, Joel, and the rest of the team.
Excellent care and accurate diagnosis
Highly recommend this podiatrist Center.After visiting other healthcare providers and receiving inaccurate diagnoses, Mr Benedict Khoo carefully assessed my heel problem and identified the actual cause. The issue was treated effectively, and my pain resolved after removal. Very thorough, knowledgeable, and attentive. Truly grateful for the accurate diagnosis and excellent care.
Date of experience: 21 May, 2026
Date of experience: 21 May, 2026
We visited Michelle with our daughter who had an ingrown toenail, my daughter was quite concerned about the procedure, the team were fantastic and very patient with her and talked her through everything, reassuring her.
Highly recommend.
Reply from Straits Podiatry
2026.05.19
Dear Gary Little,
Thank you for sharing your daughter's experience with us! We know that procedures can feel worrying for patients, and it means a lot to hear that Ms. Michelle Goh and the team were able to make her visit a positive one. Feedback like yours truly means a lot to the whole team at Straits Podiatry.
Thank you for sharing your daughter's experience with us! We know that procedures can feel worrying for patients, and it means a lot to hear that Ms. Michelle Goh and the team were able to make her visit a positive one. Feedback like yours truly means a lot to the whole team at Straits Podiatry.
Dr Khoo’s targeted treatments were effective and gives good advice and explanation
Reply from Straits Podiatry
2026.05.15
Dear Grace Yee,
This means a lot to us, thank you! We're really glad Mr. Benedict Khoo was able to support you well during your visit at Straits Podiatry and that his advice and explanations left a positive impression. Feedback like yours truly motivates the whole team.
This means a lot to us, thank you! We're really glad Mr. Benedict Khoo was able to support you well during your visit at Straits Podiatry and that his advice and explanations left a positive impression. Feedback like yours truly motivates the whole team.
Visited Straits Podiatry during to an ingrown toenail, and was greeted by a calming atmosphere in the clinic. Ms Michelle Goh was meticulous in her assessment, treatment was painless, after care was thorough ☺️ shout out also to the friendly staff at the front desk! I had a really pleasant experience with the team~
Reply from Straits Podiatry
2026.05.13
Dear Kenneth Khoo,
This put a big smile on our faces, thank you! It's wonderful to hear that Ms. Michelle Goh was able to attend to your ingrown toenail concern thoroughly and that the team at Straits Podiatry left such a positive impression. We'll make sure Ms. Michelle Goh and the front desk team get to read this!
This put a big smile on our faces, thank you! It's wonderful to hear that Ms. Michelle Goh was able to attend to your ingrown toenail concern thoroughly and that the team at Straits Podiatry left such a positive impression. We'll make sure Ms. Michelle Goh and the front desk team get to read this!
My ingrown toenail problem was solved in just a few visits by Doctor Daniel.
Reply from Straits Podiatry
2026.05.11
Dear Kyle Ho,
Thank you for sharing your experience with us! We're glad Mr. Daniel Wong was able to support you through your ingrown toenail treatment at Straits Podiatry. Feedback like yours truly means a lot to the whole team.
Thank you for sharing your experience with us! We're glad Mr. Daniel Wong was able to support you through your ingrown toenail treatment at Straits Podiatry. Feedback like yours truly means a lot to the whole team.
Before coming to see the podiatrist,I was very nervous. But seeing the podiatrist Michelle Goh I was relieved. She is very patient n professional. She makes my day.
Reply from Straits Podiatry
2026.05.11
Dear Constance Low,
Thank you for this review! It's lovely to hear that Ms. Michelle Goh was able to make such a positive impression during your visit at Straits Podiatry. We'll be sure to pass your kind words along to her.
Thank you for this review! It's lovely to hear that Ms. Michelle Goh was able to make such a positive impression during your visit at Straits Podiatry. We'll be sure to pass your kind words along to her.
Awesome & professional, I went in with pain and end of treatment came out smiling! Mr.Benedict Khoo is fantastic and really cares about a positive outcome.
Reply from Straits Podiatry
2026.05.07
Dear R S,
Thank you so much for taking the time to share this! We're really glad to hear that Mr. Benedict Khoo was able to look after you well during your visit at Straits Podiatry. We'll make sure your kind words reach him.
Thank you so much for taking the time to share this! We're really glad to hear that Mr. Benedict Khoo was able to look after you well during your visit at Straits Podiatry. We'll make sure your kind words reach him.
It's a perfect service and the patient is always treated seriously and with care.
Options of treatments are discussed clear and honest including future outlook.
Reply from Straits Podiatry
2026.05.06
Dear Tho,
Thank you for such kind and encouraging words! We're glad your visit to Straits Podiatry left a positive impression and that the team was able to address your concerns thoroughly. Feedback like yours truly means a lot to us, and we'll make sure to share it with the team.
Thank you for such kind and encouraging words! We're glad your visit to Straits Podiatry left a positive impression and that the team was able to address your concerns thoroughly. Feedback like yours truly means a lot to us, and we'll make sure to share it with the team.
Very pleasant experience! Details exam of my mom’s feet.
Reply from Straits Podiatry
2026.05.04
Dear Louisa Arries,
Thank you for sharing this! We're glad to hear that your mom was well looked after during her visit at Straits Podiatry. It's lovely that you took the time to leave a review on her behalf. We'll pass your kind words along to the team.
Thank you for sharing this! We're glad to hear that your mom was well looked after during her visit at Straits Podiatry. It's lovely that you took the time to leave a review on her behalf. We'll pass your kind words along to the team.
Dr Daniel was very good and experienced. Very warm and very detail in his examination and treatment. Thank you
Reply from Straits Podiatry
2026.05.04
Dear Girija Nambiar,
Thank you for this lovely review! It's great to hear that Mr. Daniel Wong made you feel well cared for throughout your visit at Straits Podiatry. We'll make sure he gets to read this.
Thank you for this lovely review! It's great to hear that Mr. Daniel Wong made you feel well cared for throughout your visit at Straits Podiatry. We'll make sure he gets to read this.
Great place . Friendly staff
Very good Dr explain well
Affordable price
Problem: leg callus
Reply from Straits Podiatry
2026.04.30
Dear Lina Harshiny,
We really appreciate you sharing your experience with us! We're glad that our Podiatrist was able to attend to your callus concern and that you found the explanations helpful throughout your visit. Your kind words mean a lot to us, and we'll make sure to pass them along to the team at Straits Podiatry.
We really appreciate you sharing your experience with us! We're glad that our Podiatrist was able to attend to your callus concern and that you found the explanations helpful throughout your visit. Your kind words mean a lot to us, and we'll make sure to pass them along to the team at Straits Podiatry.
I visited Straits Podiatry on 23 April for a painful ingrown toenail on my right foot, and I’m very grateful for the excellent care I received from Mr Benedict.
I was in quite a lot of pain before the visit and it was affecting my ability to work properly. Mr Benedict performed a minor procedure, and the relief was almost immediate. After the treatment, I was able to walk comfortably again and even proceed with my planned JB trip the very next day.
The infected area has been healing well, and I truly appreciate his patience, professionalism, and gentle care throughout the procedure. He made the whole experience much less stressful than I expected.
I’d also like to compliment the counter staff, who were very friendly and welcoming.
Overall, a great experience and I would highly recommend Straits Podiatry to anyone dealing with similar issues.
Reply from Straits Podiatry
2026.04.30
Dear benny yee,
Thank you for your thoughtful review. We're glad Mr. Benedict Khoo was able to look after you well throughout your ingrown toenail treatment, and that the counter staff made a good impression too. We'll make sure your kind words reach Mr. Benedict Khoo and the whole team at Straits Podiatry.
Thank you for your thoughtful review. We're glad Mr. Benedict Khoo was able to look after you well throughout your ingrown toenail treatment, and that the counter staff made a good impression too. We'll make sure your kind words reach Mr. Benedict Khoo and the whole team at Straits Podiatry.
Have been seeing Daniel for my plantar fasciitis issue since 2025- He has been very experienced in identifying the root cause and treatment process as well as being meticulous in his explanations during each visit. Appreciate it and highly recommended podiatrist!
Reply from Straits Podiatry
2026.04.30
Dear Lai Doreen,
Thank you for taking the time to leave such a thoughtful review! We're really happy to hear that your experience with Mr. Daniel Wong at Straits Podiatry has been a positive one throughout your plantar fasciitis treatment. We'll make sure to share your kind words with him!
Thank you for taking the time to leave such a thoughtful review! We're really happy to hear that your experience with Mr. Daniel Wong at Straits Podiatry has been a positive one throughout your plantar fasciitis treatment. We'll make sure to share your kind words with him!
I had a partial toenail removal done by Mr. Daniel after received his professional advice on my ingrown toenail with fungal infection. I am very satisfied with the entire treatment and it totally solved my nail problems. All clinic staffs are also very friendly and helpful.
Reply from Straits Podiatry
2026.04.27
Dear See Vei Loon,
Thank you so much for sharing this! We're glad to hear that Mr. Daniel Wong and the team were able to look after you well throughout your ingrown toenail and fungal nail treatment. We'll be sure to pass your kind words along to Mr. Daniel Wong and the rest of the staff!
Thank you so much for sharing this! We're glad to hear that Mr. Daniel Wong and the team were able to look after you well throughout your ingrown toenail and fungal nail treatment. We'll be sure to pass your kind words along to Mr. Daniel Wong and the rest of the staff!