Verified Company
LOVE how they handle and rehome surrenders. Unlike other pet stores let alone other Petco's. This is one of our favorites within the chain.
Reply from Petco
2025.11.14
Thank you for sharing your kind feedback, Kyle! We’re glad to hear our rehoming efforts made a positive impression and that your experience stood out. We appreciate your support and look forward to welcoming you back again soon!
One of the most expensive large pet stores. I got the minimum I needed and couldn’t even find what I came for! No associates to be found. Also, the app doesn’t work. Only reason they got 3 stars is because the checkout person provided me a savings code after trying to help me load the app unsuccessfully. Lots of choices if money is no object.
Having 4 dogs and 5 cats I have to shop somewhere! But this is NOT my first choice.
Reply from Petco
2025.10.18
Hi Erin, we're sorry to hear that your experience did not meet expectations and appreciate you bringing these concerns to our attention. We're glad our team was able to assist and offer a savings code. If there's anything further we can do to help, please contact us at 1 (877) 738-6742.
Great selection and service
Reply from Petco
2024.02.21
Hi Edwin. Thank you for noticing and complimenting the selection in our store. We aim to offer a comprehensive range of products to meet the needs of our customers and their pets, and we're delighted to hear that we delivered. We hope you'll visit again soon!
**Disappointed with Petco Puppy Classes and Refund Process**
I’m writing this review out of sheer disappointment with my experience regarding Petco’s puppy classes. Unfortunately, I never got to attend any classes because the instructor was leaving. When I learned this, I was informed that I could either attend the remaining classes or receive a full refund. I chose the refund option and called on September 16 to initiate the process.
Initially, I was told that my request would be escalated to corporate. However, a week later, I followed up because I hadn’t seen any movement on my refund. I was then informed that there was no estimated time for processing and that I would receive a confirmation email when it was being handled. After that, I heard nothing for nearly a month.
Finally, on October 11, I called again and spoke with a representative who assured me that she would process my return. Yet, as of now, I still have not seen the refund in my account. It’s disheartening to navigate this process, especially given the lack of communication throughout.
If you are considering puppy classes at Petco, be aware that if the classes are canceled, you might face significant hurdles in getting your money back. It’s a frustrating experience that has left me extremely disappointed. I hope to see a resolution soon, but I wish this process had been smoother from the start. I’m hoping to see my refund within the next few days.
Reply from Petco
2025.10.12
Hi Katie. We apologize for your experience with our puppy class refund process. We understand the importance of timely communication and resolution for every pet parent. Kindly reach out to us at 1 (877) 738-6742, so we can address your concerns properly.
They have miscounted fish twice as I call over the phone to let them know when I get home. They say ok and make a note to get it the next time I’m in. They denied ever having such a call. Will not visit this Petco again.
Reply from Petco
2025.09.18
Thanks for leaving your honest feedback. We pride ourselves on exceptional service and we're sorry to hear we missed the mark this time around. Please contact our customer support team at 1 (877) 738-6742 and we'd be glad to assist you. We hope this won't deter you from visiting us again in the future.
We have never had fish before. Caleb and Taylor were spot on and knew so much about what we needed to start our aquarium!
Reply from Petco
2025.09.12
Hi Kesha, we're glad to hear our team provided the support you needed as you started your aquarium journey. Their dedication truly makes a difference, and we appreciate your kind words. We look forward to welcoming you back soon!
The Carmel location is always clean, well stocked and the staff are very friendly/helpful.
Reply from Petco
2025.08.28
Hi Brittney, we are pleased to hear that the store is consistently clean, well-stocked, and supported by a friendly and helpful team. Providing a positive and reliable experience is a priority, and we look forward to serving you again!
Can always count on them to have what you need for fish or pups too, costumer service is always good and very friendly, they have good deal from time to time and the saltwater selection is way better than 96TH St location
Reply from Petco
2025.08.26
Thank you for the wonderful feedback, Mileydi! We're glad you've consistently found what you need for fish and pups, and that our customer service has been friendly and reliable. We appreciate your feedback on our saltwater selection and are pleased it meets your expectations. We look forward to continuing to serve you!
Very good service and pretty big store
Reply from Petco
2025.08.17
Hi Nacho! We're glad you enjoyed the service and found the store spacious. Our team works hard to create a welcoming environment that’s both comfortable and efficient for every visit. We look forward to serving you again soon! 😍