Verified Company
I’m writing this because I’m heartbroken and angry about how Ashley Furniture treated my 80-year-old mother. She saved up to buy a dining set she was excited about, but when it arrived, the chairs were scratched, dirty, and uneven.
When she went back to the store to ask for help, instead of showing basic respect or compassion, they completely dismissed her. No one offered a solution or even bothered to look into the problem. Taking advantage of an elderly woman like that is unacceptable.
It’s shameful that a company as big as Ashley Furniture would treat any customer this way — especially a senior who trusted them. I hope this review warns others to be cautious and reminds the company that honesty, respect, and decency should still matter.
Reply from Ashley Store
2025.11.10
Hi Geannina,
We’re deeply sorry to hear about your mother’s experience and truly appreciate you taking the time to share this with us. We understand how important this purchase was to her, and it’s upsetting to know that the furniture arrived in less than perfect condition and that her concerns weren’t handled with the care and respect she deserved.
Please know that we would never want any customer especially a senior to feel dismissed or unsupported. Our goal is always to make sure every person who shops with us feels valued and taken care of. If you would like to speak about your review any further please reach out to us at Feedback@ashleyne.com
Best,
Kieasha
We’re deeply sorry to hear about your mother’s experience and truly appreciate you taking the time to share this with us. We understand how important this purchase was to her, and it’s upsetting to know that the furniture arrived in less than perfect condition and that her concerns weren’t handled with the care and respect she deserved.
Please know that we would never want any customer especially a senior to feel dismissed or unsupported. Our goal is always to make sure every person who shops with us feels valued and taken care of. If you would like to speak about your review any further please reach out to us at Feedback@ashleyne.com
Best,
Kieasha
I was assisted by representative Ty, he was welcoming, knowledgeable, friendly, personable and patient. I described what I was looking for and he immediately showed me a sofa set that I loved, wasn't able to get that set, wouldn’t be wise due to having a pet and he immediately found me something even better with the matching ottoman and a sound bar stand. I was absolutely pleased with my shopping experience with Ty! The other staff were also pleasant and knowledgeable, great shopping environment.
