Thank you, Julian, for your kind words! We're glad to hear that Rosibiel made your shopping experience enjoyable and pressure-free. Your feedback means a lot to us! For further assistance, please contact us via email at: solutions@ashleyfurniture.com.
Donald Kirby2025.12.18
Rossy, the lady helping me, was very nice and very polite. She helped me get the price down to what I wanted to pay. I would definitely want her to help me again.
Thank you, Donald! We're glad to hear that Rossy was able to assist you and make your experience positive. We appreciate your feedback and look forward to helping you again!
Thank you, Virgina! We're glad to hear you had a pleasant experience. Your feedback means a lot to us. For further assistance, please contact us via email at: solutions@ashleyfurniture.com.
Randy2025.12.15
We were in a few weeks ago and spent $2000 on a couch we were talked into and another $100 on an accent lamp. The couch hasn’t been delivered yet but the lamp was delivered today. Ashley sent us a used or returned lamp. It was not packaged properly and arrived with scratches. I just want a replacement, you know, with a brand new lamp that isn’t damaged. When I buy items, I certainly don’t want a return or used item especially if I’m paying full price for it. Ashley customer service has been awful and is making this process so difficult for something that isn’t even our fault. The store was no help either. If my new $2000 couch arrives damaged we’re going to have serious problems. Cheap overpriced junk. Needless to say, this was our first and last time shopping with Ashley.
Randy, I understand your frustration regarding the condition of the lamp you received and the challenges you've faced with our customer service. It's important to us that you receive new, undamaged items, and I apologize for the inconvenience. Please reach out to us via text or call so we can assist you in getting the replacement you deserve and ensure your couch delivery goes smoothly. Your experience matters to us, and we want to make it right. Feel free to text or call us at 866-787-7930.
michael day2025.12.13
This was my first time coming here and my last. We was not greeted or acknowledged upon arrival. Sales people were sitting on couch on their phones. We looked around the entire store even upstairs and no one approached to see if they could assist. We left and will not do business there ever.
I appreciate you sharing your experience, Michael, and I apologize for the lack of service you encountered during your visit. It's important to us that every customer feels welcomed and assisted, and I understand how disappointing it must have been not to receive the attention you deserved. Your feedback is valuable, and we will work to improve our customer engagement. If you would like to discuss this further, please feel free to reach out. Feel free to text or call us at 866-787-7930.
Angela Rhodes2025.12.12
We love the sectional. The delivery was quick and efficient. However we tried to call the store several times but did not get a response. We ended up driving back to the store to add on the additional piece we wanted for the sectional. We were concerned about getting the furniture before Christmas but it ended up being the artwork that is going to be late. When we went to the store we asked if we could have the piece on the wall and they said no. I believe they said because it was still active in their system. We paid cash for everything we purchased so we thought it would all go smoothly. Long story short - happy with sectional not so happy with customer service or delivery time of the artwork.
Thank you for sharing your experience, Angela. I'm glad to hear you love the sectional and found the delivery efficient. I understand your frustration regarding the communication and the delay with the artwork, and I appreciate your patience throughout the process. Your feedback is valuable, and we will work to improve our customer service. If you need further assistance, please feel free to reach out to us. Feel free to text or call us at 866-787-7930.
Thank you, Biakc, for taking the time to leave a review. We appreciate your feedback and hope to hear more from you in the future. Feel free to text or call us at 866-787-7930.
Rachael Dorsett2025.12.12
Do not waste your time or money with Ashley Furniture. If you decide to, definitely don't bother with the protection plan because the process of filing a claim and get anything resolved is an absolute nightmare.
I filed a claim in MAY. It's now November 20th and I still don't have my replacement sofa because of nothing more than sheer incompetence. I've talked to a dozen different people at this point between the insurance company and the store employees directly. All they do is give you a phone number, so you get the run around. Each party is blaming the other for the problem.
I called the store directly and their "professional", Natalie, hung up on me. Ashley Furniture is a joke. Spend the extra money at a reputable company that actually takes care of their customers instead of blowing them off like these guys do.
Thank you for choosing Ashley HomeStore, and we appreciate your feedback!
LaDonna Feller2025.12.10
We are very pleased with our recent purchase. From the initial visit, throughout the decision making process, and down to the final decision, we received personal attention. Our delivery was wrinkle free. We were advised prior to delivery (with the option to make changes if needed) and given a heads up the day before and the morning of delivery. The gentlemen who delivered our purchase were pleasant and did a fantastic job! Could not be more happier!
Thank you, Ladonna! We're so glad to hear you had a great experience from start to finish. It's wonderful that our team could provide you with personal attention and a smooth delivery process. We appreciate your feedback and are here for any future needs! Feel free to text or call us at 866-787-7930.
Matthew Prusiecki2025.12.09
I received help and was given the space as well to allow me to decide what I wanted. Support was there to help answer my questions and the process to purchase was simple. Truly an easy process with support along the way.
Thank you, Matthew, for your kind words! We're glad to hear that you found the process simple and that our support was helpful in answering your questions. Your experience is important to us, and we appreciate your feedback! Feel free to text or call us at 866-787-7930.
Ryan Burns2025.12.09
We was greated when we came in but not harassed, Natalie was always kind of near us but also helping others and didn't pressure much at all which is how I prefer things to go. Another employee also answered questions and helped us find a matching recliner to our sofa set we wanted. Pleasant experience and I'd go back to that store again to purchase more items in the future
Thank you, Ryan, for your wonderful feedback! We're glad to hear that you had a pleasant experience and appreciated the assistance from Natalie and our team. We look forward to welcoming you back for your future purchases! Feel free to text or call us at 866-787-7930.
Thank you, Melissa, for taking the time to leave a review. We appreciate your feedback! Feel free to text or call us at 866-787-7930.
Brenda Mullen2025.12.08
Am very satisfied with my purchase. The sales person(Rossy) was very helpful with getting my purchase. Explained everything I needed to know. Thank you
Thank you, Brenda! We're glad to hear that you had a great experience with Rossy and that you found your purchase satisfying. Your feedback means a lot to us! Feel free to text or call us at 866-787-7930.
Thank you, Zach, for your 5-star rating! We appreciate your support! Feel free to text or call us at 866-787-7930.
Bryan Waling2025.12.08
If your in the store, and you think your getting a good deal. Try going on line after they act like they gave you a deal and buy for 50-300 cheaper on line. Commission Company. Suggest saving you some money up front. Without all the games they play. I've spent over 10k there in the past few years. Check your pricing twice, kinda shady with the Commission. Always marked up for Commission in the store. Or go to a less pushy place for sure.
Bryan, I understand your frustration regarding pricing and feel sorry to hear about your experience. We strive to provide value to our customers, and your feedback is important to us. If you would like to discuss this further or need assistance, please feel free to reach out via text or call. Feel free to text or call us at 866-787-7930.
Mariana HB2025.12.07
Si pudiera dar media estrella lo haría.
Una pésima experiencia con ellos, cuando compré mi recámara pagué para que me hicieran delivery, cuando llegó el momento de recibirla me faltaron tornillos para poder armarla, me comuniqué con Ashley y me dijeron que yo había pagado para que mi recámara la armara el delivery al momento. (Por cierto, algunas piezas venían raspadas, me di cuenta al quitar el embalaje).
Me tuve que comunicar con el departamento de entregas y ellos me dijeron que no había pagado dicha forma de entrega, pero que me podían mandar las piezas faltantes.
Tuve que esperar semanas, llamar, mandar mensajes con el chat virtual para poder tener mis piezas faltantes, una completa pesadilla.
Cuando compré el mueble en Ashley, me dijeron que mis pagos serían mensuales y de de cierta cantidad. Mis pagos se cobran cada dos semanas!!!!! Por???
Fue mi error no checar el contrato, pero la vendedora me dijo que sería mensual.
Te venden los productos con engaños y al final tú tienes que estar comunicándote con terceros, porque ellos en tienda no te solucionan nada, solo te proporcionan números a donde comunicarte y TU solucionar tu problema🙄
Así que te recomendaría no comprar con ellos, y si lo vas a hacer revisa muy bien tu contrato, letra por letra.
Lamento mucho que hayas tenido una experiencia tan frustrante, Mariana. Entendemos lo molesto que puede ser enfrentar problemas con la entrega y el ensamblaje de tus muebles. Apreciamos tus comentarios sobre la falta de comunicación y el proceso de pago. Queremos ayudarte a resolver cualquier inconveniente que puedas tener, así que no dudes en contactarnos por mensaje de texto o llamada para que podamos asistirte de la mejor manera posible. Feel free to text or call us at 866-787-7930.
I appreciate your feedback, Celeste. I'm here to help you with any concerns you may have, so please feel free to reach out via text or call for further assistance. Feel free to text or call us at 866-787-7930.
Thank you, Janet, for the 5-star rating! We appreciate your support and look forward to serving you again. Feel free to text or call us at 866-787-7930.
KIM PRATHER2025.12.04
We were helped by Mr.Eric Smith, and he was so kind and patient with us! They had a great selection, and we found the perfect love seat at a sale price Mr. Eric was the best!!
Thank you, Kim, for your wonderful feedback! We're so glad to hear that Eric provided you with excellent service and that you found the perfect love seat. We appreciate your support! Feel free to text or call us at 866-787-7930.
Stephanie Ziegler2025.12.04
I don't care for the ads, there's plenty on TV to see
Stephanie, I appreciate you sharing your thoughts about the ads and understand how they can be frustrating. Your feedback is important to us, and we always strive to improve the experience for our users. If you have any further concerns or suggestions, feel free to reach out to us via text or call. Feel free to text or call us at 866-787-7930.
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