Verified Company
I had a few challenges with my code, and the team has been Super Helpful and kind. Amanda always has a smile and Larry is a peach of a guy!!!
Reply from Carmel Drive Self Storage
2025.12.13
Hi, Jamie. We appreciate the kind words and are glad we could provide you with a positive experience!
Just met with Amanda the new manager!! She was amazing!! She made everything so easy and simple to get everything set up; she was super helpful with helping me figure out what I needed too! Five-er for me!!!
Reply from Carmel Drive Self Storage
2025.12.11
Hi, Josh. Thanks for taking the time to share your positive experience. We truly appreciate it!
I deliver to multiple companies, and I can tell you this: the new property manager, Amanda, is a gem. She has a warm smile, a welcoming demeanor, and carries herself with true professionalism.
Reply from Carmel Drive Self Storage
2025.12.05
Hi, Dave. Your feedback is highly appreciated. Thank you for the review!
Larry is very helpful and frequently on site.The storage unit was immaculate. I stored a car there for 5 months and it started up with no problem. Have used them for 4 or 5 years.
Reply from Carmel Drive Self Storage
2025.10.26
Hi, Nancy. Your feedback is highly appreciated. Thank you for the review!
I’m giving this storage unit 3 stars because while it’s safe, trustworthy, and secure, the community vibe and management style are something to be mindful of.
I recently moved back in with my mom after years of being a solo traveling van lifer. I drive a minivan that doubles as a camper, it's covered in colorful flower stickers, and I never camp in it while visiting Carmel. I was born and raised here—I am aware of how this city can be a stickler towards people who live unconventionally or "stand out" in general.
During my move, I was frequently visiting my mom’s storage unit to sort and organize my things. That meant van doors open, boxes out—normal moving stuff—and apparently my activity was attracting negative attention. People saw my campervan and assumed I was setting up camp there.
That’s when the manager, Larry, confronted me angrily, saying there had been several complaints about me camping on-site. He threatened to call the police and terminate my mom’s lease if it happened again. This interaction caught me off guard—this was the first time I was hearing about the complaints at all, and I knew I hadn't done anything wrong. But suddenly it felt like I had to tiptoe around visits and “blend in” just to avoid further trouble.
After a few tense weeks, I decided to speak to Larry directly. Once we actually talked, he was much calmer and understanding. Later, my mom also spoke with him and pointed out how it was wrong to threaten with calling the cops and termination without doing a proper investigation first. Larry admitted he took long-term customers word as truth, which made him resistant to hearing my side of the story in our initial interaction.
From this experience, here are a few things to note if you’re considering renting a storage unit at this location:
• Carmel is watchful. People notice everything, and they may jump to conclusions quickly.
• If you’re in transition, plan ahead. Spending extra time organizing might look “off” to some here.
• Clear communication helps. Talking to the manager directly made all the difference.
• Know the culture. Carmel values appearances; even small misunderstandings can escalate.
Everything’s been cleared up between Larry and I now—I can visit my mom's storage unit in peace again. I’m sharing this just as something to keep in mind if you’re renting here, since it’s in a very central location in Carmel.
Take it easy, and choose kindness. 🌸
Reply from Carmel Drive Self Storage
2025.10.06
Hi, Ashley. At Carmel Drive Self Storage, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at (317) 732-1148!
Despite being in the smallest unit, the price unexpectedly rose by 33% after only five months.
Reply from Carmel Drive Self Storage
2025.10.06
We appreciate your feedback, Matt. If you would like to discuss your experience further, don't hesitate to reach out to us at (317) 732-1148 or carmeldrive@storenational.com. We would love the opportunity to resolve any issues.