Verified Company
Mich hat der Matcha leider nicht überzeugt; die Farbe des Matchas ist nicht sonderlich frisch sondern gräulich. Der Geschmack war auch etwas bitter, was entweder auf die Qualität, oder zu heißes Wasser/Milch hindeutet.
Der Matcha-Besen wurde nicht korrekt auf seiner Ablage gelagert und war dadurch sehr verbogen.
Die Bedienungen sind sehr freundlich!
Reply from Love Matcha
2026.04.15
Hi HS, thank you for your feedback and kind words about our team. We’re sorry the matcha didn’t meet expectations — we’ll address this with our team and improve consistency. We hope to welcome you back soon
Yine was such a wonderful and kind staff member. She was incredibly warm and attentive, and made the whole experience even nicer.
Also, the matcha was absolutely delicious — I really enjoyed it! 💚✨
Reply from Love Matcha
2026.02.24
Thank you so much, Jessica 💚 We’re so glad you had a lovely experience and that Yine made your visit special. Hope to see you again soon for another matcha! 🍵✨
We entered into a franchise agreement with Love Matcha which provided for a three-month period to secure a suitable location.
The three-month period elapsed without confirmation of a secured site. During that time, we were informed that the proposed location was subject to a waiting list.
Following this, we requested the return of our deposit in accordance with the agreement. Despite providing our banking details and sending multiple follow-up emails, the refund has not been processed.
Communication has been extremely limited. We were advised not to contact the business via phone or WhatsApp and to communicate only by email. Email responses have taken weeks at a time, and there has been no clear timeline provided for repayment.
This has been a very very disappointing experience
The matcha tasted horrible. This is my second time trying it, and unfortunately it was still not good.
There was also an issue on January 25th where the waiter over-tipped herself. That matter was resolved yesterday, February 14.
I also felt uncomfortable during my visit because I believe the staff recognized me and were gossiping about me.
Reply from Love Matcha
2026.02.20
Hi Rossana, we sincerely apologise for your experience and for the discomfort caused during your visit. This is not the standard we aim to deliver, and we truly appreciate you taking the time to share your feedback with us 💚
A great experience and the ambience was divine.
Taffy is a master of her craft and takes you in the ride of creating the Matcha right infront of you with explanations.
Reply from Love Matcha
2026.02.24
Thank you so much, Victor 🍵✨ We truly appreciate your kind words and are so happy you enjoyed the experience. Hope to welcome you back again soon! 💚