Verified Company
It has been months with no resolution.
I already agreed — unfairly — to a R10,000 deduction just to move this forward, even though securing a location is entirely Love Matcha’s responsibility, not mine. They didn’t even secure anything — I was simply put on a waiting list.
Now, instead of refunding me what is rightfully mine, Love Matcha is trying to impose conditions, like demanding I remove posts about my experience before they pay me. That is completely unacceptable. You don’t get to hold someone’s money and then dictate terms.
Your own agreement clearly states this was a refundable deposit, yet you are refusing to honour it.
For a company of your size, this is extremely unprofessional. At this point, it’s clear you cannot be trusted to stick to your own agreements.
This has been an exhausting and frustrating experience.
