Ideas in Action by Stechford Mobility

Ideas in Action by Stechford Mobility Reviews

Excellent rating
4.7
140 reviews Verified
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Reviews (140)
Richard Shuck
Richard Shuck
2024.04.19
Great service from the whole team. Martin came out promptly & on time to talk through the different options available to my elderly in laws who were in desperate need of a stairlift… Martin was extremely knowledgeable & considerate & the price was very competitive… The Install was carried out soon after & very professionally by engineer Alex who was clean & tidy in his work & demonstrated thoroughly how to use… My in-laws couldn’t be happier! 5*
Maria Mccourt
Maria Mccourt
2024.04.16
Martin who fitted stairlift was very lovely and helpful, did an amazing job. Leeds United forever :)
Mark Jones
Mark Jones
2024.04.14
I was more than a little apprehensive about venturing into the world of mobility aids, I had been a little overwhelmed with the ranges and all the choices available. After 5 minutes in the showroom, both my wife and I were laughing and joking with the staff like we had known them for years. The staff put us completely at ease, they listened to my needs and steered me in the right direction for my needs and I came away with the perfect option for me. I could have spent thousands on things that weren't right for my needs and a lot of salespeople would have let me do just that for a good sale, not these people. After assessment, I walked out with a new rollator, perfect for me and just right to give me my confidence back when out and about. If my needs change I will definitely not hesitate to go back and talk to Stechford mobility.
Sue Blackburn
Sue Blackburn
2024.04.03
It's taken me too long to write this review, but, I have nothing but positive to say about Ideas In Action, and every member of staff. Service is excellent .
Reply from Ideas in Action by Stechford Mobility 2024.04.10
Hi Sue, Better late than never! Thank you for your positive review. It is very comforting to hear that you consider our service excellent. Please get in touch if we can be of any further help.
Poppit TCB
Poppit TCB
2024.03.27
I have been a longstanding customer to this company and would recommend them in everyway, and have done for years. They are more than 5*****s. David, and all the staff that I have met are caring, interested in your needs, the engineers know their stuff and are always ready to help. It helps when you are dealing with a friendly and helpful team. They also have a good selection of mobility scooters etc. Easy access to their shop. Thank you to the staff for your help today on my baby scooter! Best one around! :)
Reply from Ideas in Action by Stechford Mobility 2024.04.10
Hi Heather, Thank you for amazing review and for your long standing custom! We are glad to have been able to support you for your mobility needs over the years. Please get in touch if you need anything further.
Tammie Varani
Tammie Varani
2024.03.26
Very professional from the initial visit to fitting. Martin came on time to fit the stairlift and was very friendly. He explained everything in detail and made sure my parents were happy and understood everything before he left. Throughly recommend this company.
Reply from Ideas in Action by Stechford Mobility 2024.04.10
Hi Tammie, Thank you for your recommendation and 5 star review. We really appreciate you taking the time to leave it for us. We hope your parents continue to enjoy the benefits of their stairlift.
Amanda Louise Smith
Amanda Louise Smith
2024.03.15
So helpful and friendly. Got what I was looking for really easily. And they made it simple for me to understand the way things worked.
Reply from Ideas in Action by Stechford Mobility 2024.04.10
Hi Amanda, We are so glad we were able to provide you with what you were looking for. Thank you for taking the time to leave us a 5 star review, it is very much appreciated.
George Patiniotis
George Patiniotis
2024.03.13
Had a stairlift fitted today. The Engineer was prompt, courteous and very knowledgeable. Well impressed with the fitment. Thank you so much IDEAS IN ACTION.
Reply from Ideas in Action by Stechford Mobility 2024.04.10
Hi George, Thank you for taking the time to leave us such a kind review. We pride ourselves on the characteristics that you have identified in our engineer and will certainly pass on your comments to them.
SA
SA
2024.03.08
My mother's front left wheel was out of alignment and needed fixing. As I purchased the wheelchair from another company online, I was unable to send it back to the warehouse for repairs within warranty and came across Ideas in Action. They were very friendly and had availability to fix the wheelchair within 24 hours.. As I had the replacement parts sent over to me by the online company this company only charged me for labour. I would recommend them and use their service again in the future.
Reply from Ideas in Action by Stechford Mobility 2024.04.10
Hi SA, Thank you for taking the time to leave us such a positive review. We endeavor to help out wherever we can, even in instances where the product was not initially bought from ourselves. Please do get in touch if we can be of any further assistance in the future.
Sandra Sims
Sandra Sims
2024.03.07
Everything was perfect from first contacting this company. They definitely deserve 5*. The gentleman who called out to quote was professional but very helpful and the two engineers who fitted the stairlift today were excellent They were quiet workers and left the whole place clean and tidy. The fitting was done in a shorter time than I expected.
Reply from Ideas in Action by Stechford Mobility 2024.04.10
Hi Sandra, Thank you so much for your kind review. We really appreciate it. It is great to hear that our engineers were clean and efficient. Please let us know if we can be of any further assistance.
Janette Singer
Janette Singer
2024.01.30
From initial contact, the best quote and through to installation I've been extremely satisfied with this company. It was a pleasure to meet Alex who worked professionally and neatly installed a Handicare 1100 Stairlift. Thank you Alex and Ideas In Action for helping me to put my Ideas Into Action. 👍
Reply from Ideas in Action by Stechford Mobility 2024.02.05
Hi Janette, We really appreciate your comments regarding the service you have received as well as those regarding our engineer. We will certainly pass them on to him. Please let us know if we can be of any further assistance.
megami saikou
megami saikou
2024.01.30
The man on the phone was very pleasant and helpful
Reply from Ideas in Action by Stechford Mobility 2024.02.05
Hi Megami, Thank you for taking the time to leave us a 5 star review. We really appreciate it. If you have any further queries, then please do not hesitate to get in touch.
Caroline Ross
Caroline Ross
2024.01.28
We have been trying for several years to get an electric attendant assisted wheelchair as my sister is unable to operate herself. We sent an enquiry Sunday night, we got a phone call Monday morning. We were told they had a reconditioned one if we didn’t want new. Without a deposit they held it for the week as we had to drive from Norfolk to the showroom in Birmingham. Great service, very knowledgeable and all round nice company to do business with. Thank you
Reply from Ideas in Action by Stechford Mobility 2024.02.05
Hi Caroline, Thank you very much for your review. We are glad we were able to help and meet your expectations. We hope you enjoy many years usage from your product!
Ian Galloway
Ian Galloway
2024.01.11
Took my wife’s wheelchair for repair and was very pleased with the efficient, knowledgeable and friendly staff. Nothing was too much trouble and repair done. Very pleased and would highly recommend!
Reply from Ideas in Action by Stechford Mobility 2024.02.05
Hi Ian, Thank you for your very kind review. Reviews such as these really do have a positive impact on our business and so we appreciate you taking the time to leave this feedback!
Steve Young
Steve Young
2023.12.24
Excellent service and fitting of stair lift. Thoroughly recommend.
Reply from Ideas in Action by Stechford Mobility 2024.01.03
Hi Steve, Thank you for your review, we really do appreciate it!
S M
S M
2023.12.21
Very friendly staff and straight forward installation. Alex was very helpful and explained everything. Thank you!
Reply from Ideas in Action by Stechford Mobility 2024.01.03
Hi, Thank you so much for your comments, we will certainly pass them on to our members of staff. Please do not hesitate to get in touch if we can be of any further assistance.
Janine Clark
Janine Clark
2023.12.16
I recently moved back to Birmingham and Ideas in Action is my new Motability dealership. I am very happy with the service that I have received so far. Everyone at Ideas in Action is professional and polite. My powerchair received its first annual service a few days ago and the engineer (Robbie) was very helpful and efficient. With Ideas in Action, I feel that my powerchair and I are in good hands.
Reply from Ideas in Action by Stechford Mobility 2024.01.03
Hi Janine, Thank you for taking the time to leave us such a kind review. We are more than pleased to have you on board as a new Motability customer and will endeavour to continue to meet the level of service you have experienced so far.
Kim sale
Kim sale
2023.12.07
This is a review on behalf of my mom and dad, June and Graham Davies. They had there first stair lift 14 years ago from you and there isnt anything thats too much trouble, when asking for help when there is a break down or servicing on the stair lift this has always been done efficiantly and of a high standard. we recently had a new stair lift fitted by Robbie, he was pleasent, effeciant, explained the product very well and cleaned up after himself, we are very pleased and would always reccomend Ideas in action by Stechford mobility they are amazing.Thanks guys.....
Reply from Ideas in Action by Stechford Mobility 2024.01.03
Hi Kim, Thank you for taking the time to leave us such a kind review. We are really pleased to hear that you feel you have received excellent service over a number of years. We hope your parents continue to enjoy many more years of their new stairlift. Please let us know if there is anything further we can help you with.
Steve Curtis
Steve Curtis
2023.12.04
We had Alex out to fit our stairlift excellent work so friendly and worked so efficiently a pleasure to have in home highly recommend this company
Reply from Ideas in Action by Stechford Mobility 2023.12.05
Hi Steve, Thank you for your 5 star review! We really appreciate your comments about our engineer Alex and will certainly pass on your comments to him. If we can be of any further help, then please do not hesitate to get in touch.
karen
karen
2023.12.02
Went in today as need to up grade my scooter. Was helped by Martin. He was very knowledgeable, gave my an honest opinion about the scooters they have and also ones to avoid due to issues with parts if needed. There was no pushing to buy a scooter and he let me sit on everyone I was interested in, 5 in total. Now just need to make up my mind and will definitely be buying it from them as came away with great confidence in the company
Reply from Ideas in Action by Stechford Mobility 2023.12.05
Hi Karen, Thank you for your very kind feedback about Martin, we will certainly pass on your comments. We pride ourselves on not being a company who 'pressure sells' and allows a customer to make informed decisions. We hope that we can continue to meet your expectations.