Incredible team
Climbing mount Kilimanjaro is a grind but we were incredibly well supported throughout our week by amazing staff (led by Veda, Eugene and Prosper) who made sure we were healthy, fed and safe. I highly recommend them and the team from Climb Kili who even after the trip (when I realized there was an issue) continued to provide excellent service. Go with them - you won't be disappointed!
Amazing experience
An unforgettable, challenging, and visually stunning hike up Mt Kilimanjaro. The organisation and booking was made so smooth and easy, with a wonderful lead guide (Herment) and rest of the Climb Kili team. They made the whole process so easy and informative, with a great schedule that pushes you on summit day but prepares you as well as they can. Luxuries like a toilet, all meals cooked are fantastic, and having a small group means that you are always being checked in on to see how they can help. If you look to climb Mt Kilimanjaro, I cannot more strongly recommend Climb Kili to do it with.
Reply from staging.climbkili.com
2025.12.11
Asante Sana for sharing such a thoughtful review! ššļøReading about your experience truly means a lot to our entire team.Weāre so happy to hear that your Kilimanjaro journey felt smooth, supported, and unforgettable from start to finish. Herment and the crew will be overjoyed to know their guidance, care, and attention to detail made a meaningful impact on your climb. They take so much pride in creating a safe, positive, and encouraging environment on the mountain, and itās wonderful to hear that came through at every step.Thank you as well for mentioning the small-group experience and the comforts we bring along the way our goal is always to make a challenging adventure feel as manageable and enjoyable as possible.Your recommendation truly means the world. If you ever decide to return to Tanzania or tackle another adventure, our team would be honored to welcome you back.Asante Sana once again for choosing Climb Kili and for taking the time to share your journey with us!
Kilimanjaro - 7 Day Machame
Myself and two friends summited with Climb Kili in November of 2025. Our lead guide Herment was very knowledgeable on the mountain and successfully guided us to the top! Would highly recommend both Climb Kili and Herment to anyone looking to summit Kilimanjaro.
Reply from staging.climbkili.com
2025.12.11
Congratulations on your summit what an amazing milestone to share with friends! Weāre so glad you chose Climb Kili for your adventure and even happier to hear how much you valued having Herment as your lead guide. His calm presence, experience, and ability to read exactly what each climber needs are a big part of why so many teams reach the top with confidence.Thank you for taking the time to recommend both Climb Kili and Herment. It means a lot to us, and weāre grateful to have been part of such a memorable journey for your group.
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A once in a lifetime experience with a phenomenal guide and crew!
Climbing Kilimanjaro was an exceptional human adventure which I highly recommend to anyone who is curious to discover a beautiful country, magnificent and changing landscapes, and incredible flora and fauna. Our climbers team came from 5 continents and we got to know each other, bond and become this one team that made it Non Stop To the Top!I will never forget the best wakeup call on earth with Herment, Florian and Freddie knocking on our tent at 5h45 sharp with boiling hot tea or coffee after a cold night. I will never forget the morning warm up routine, singing to Hermentās voice and dancing with Freddieās moves before getting on the trail. I will never forget the āpole poleā easy pace that Herment, Florian and Freddie set, to get everyone to the top or the āmajiā āsippy, sippyā gentle reminders from Florian to keep drinking and keep hydrating. I will never forget the amazing set up for rests along the trail: camp tables, chairs, pop corn, cookies, hot drinks and all (for real!). I will never forget the crew of porters who runs incessantly along the trail to provide food, water, shelter, comfort, support at all times. Ali saved me at 4h15 on the ascent night with his huge thermos of hot tea when the night is at its coldest and you donāt see daylight yet. Justine showed exceptional creativity putting together incredible meals that would tempt our taste buds or entice funny stomachs challenged by the altitude. I had the best pizza on earth above 4000m! August was making sure that we were happily fed and watered in the cozy mess tent even in the middle of a snow storm. Every moment was choregraphed by Herment and his crew to make this journey a success and a lifetime experience!I cannot thank enough Herment, Florian, Freddy, Justine, Dicson, Ali, George, Baltazari, Richard, Kamili, Elia, Frank, Marcelin, Masumbuko, August M, August H, Mosses, Gerald, Joshua, Christopher, Bryson, Elipokra, Jonas and Michael. You are the true heroes of Mt Kilimanjaro!ASANTE SANA!
Reply from staging.climbkili.com
2025.12.11
Thank you for sharing such a stunning and heartfelt reflection of your Kilimanjaro journey. Reading your words feels like stepping right back onto the mountain with you the early wake-ups, the cold summit nights, the laughter, the rhythm of āpole pole,ā and the incredible spirit that brought your team together from five different continents. What a powerful tribute to what Kilimanjaro does best: turning strangers into one united family with one shared goal.Herment, Florian, and Freddie will be absolutely overjoyed to know how deeply their presence shaped your experience. The morning songs and warm-ups, the pacing, the gentle reminders to hydrate, the positivity they radiate these are exactly the things they pour their hearts into every day. They will be so touched that you carry those moments with you.Your appreciation for the crew is incredibly moving. The porters running ahead to prepare rest stations, Ali bringing hot tea at 4:15 a.m., Justineās creativity at altitude (pizza above 4000m truly is a legendary achievement!), and Augustās care even in the middle of a snowstorm these are the quiet acts of dedication that most people never fully see, yet define the ClimbKili experience. You captured them perfectly.Every name you mentioned represents someone who gave everything to make your journey safe, meaningful, and joyful. They are indeed the true heroes of Kilimanjaro, and your gratitude honors their work more than you can imagine.Thank you, from the bottom of our hearts, for taking the time to relive your climb in such detail. Your words are a gift to the team and a beautiful reminder of why we love what we do.Asante Sana for letting Climb Kili be a part of your adventure and for carrying these memories with such warmth and spirit. ššļø
Beyond Amazing - thank YOU ClimbKili and its team
We had a truly life-changing experience hiking Kilimanjaro. Our guidesāRaymond and Vedaāand their entire team made our summit possible. They supported us at every step and treated us so kindly that we felt genuinely pampered throughout the trek. The whole experience was outstandingākudos to the @ClimbKili team.From airport pickup and hotel arrangements to the start of our hike, they handled every detail with care. They checked on us daily to ensure we were doing well. We faced some rough weather and even doubted whether a summit was possible, but Raymond answered every question calmly and kept us confident. We reached the top because of this wonderful team.Same is the case with Safari, dont miss it. We missed taking DSLR Cameras and felt bad, dont forget it. I would recommend Climbkili team in a heartbeatāyouāll be in excellent hands.
Reply from staging.climbkili.com
2025.11.24
What a beautiful reflection ā thank you for sharing such a heartfelt account of your Kilimanjaro journey. Reading your words, itās clear just how much this climb meant to you, and weāre truly honored that Climb Kili could be part of such a life-changing experience.Raymond and Veda will be overjoyed to hear this. They lead with so much calm, kindness, and quiet confidence, and their teams follow that same spirit. It means everything to them when climbers feel cared for, supported, and genuinely looked after. From setting the pace to answering every question to keeping spirits steady through unpredictable weather, they put their whole hearts into helping each person reach the summit safelyāand your success is such a testament to that teamwork.Weāre also glad the logistics felt smooth from the moment you landed. Handling airport pickups, hotel arrangements, gear, daily health checks, and camp setup may be ābehind the scenes,ā but itās the foundation that allows you to focus fully on the climb. Knowing it made a difference to your experience makes all the effort worthwhile.And your safari note is spot-onāit truly is the perfect way to wind down after a week on the mountain. The wildlife, the landscapes, the quiet moments between sightingsā¦itās magic of its own kind. And yesāa DSLR really does make it even better!Thank you again for recommending us so wholeheartedly. It was an honor to be part of your adventure, and weāre grateful you trusted Climb Kili with such a meaningful journey. If you ever return for another climb or safari, our team will welcome you back with open arms. ššļø
Unforgettable Kilimanjaro Experience with an Amazing Team
Climbing Kilimanjaro with Climb Kili was one of the best experiences Iāve ever had. I did the 7-day Machame route and canāt say enough good things about the team. My trip started with flight cancellations and lost luggage, but they handled everything so smoothlyāhelped me rent gear, and somehow got my checked bag up to me by Day 4!Huge shout-out to Rickson, who coordinated everything from airport pickups and hotel changes to a last-minute 3-day safari afterward, and to Amani, our guide, who was incredibly kind, supportive, and patient the entire way. He kept us encouraged, adjusted to our pace, and made sure we reached the summit just before sunriseāit was absolutely magical.The food was great (Iām vegetarian and felt well taken care of), and the whole trip felt safe, organized, and truly special. Iād highly recommend Climb Kili to anyone thinking about this adventureāyouāll be in amazing hands.
Reply from staging.climbkili.com
2025.11.17
What an incredible journey you hadāthank you so much for sharing it with us. Starting a Kilimanjaro climb with flight cancellations and missing luggage is the kind of challenge no one hopes for, but hearing how you pushed through it (and still summited!) makes your story even more inspiring.Rickson will be thrilled to know how much his behind-the-scenes work meant to you. He takes such pride in making sure every moving piece falls into place, whether that means tracking down lost bags, shifting hotel plans, or organizing a safari at the very last minute. And Amaniāheās one of those rare guides who can remain steady, encouraging, and calm no matter what the mountain throws your way. Itās wonderful to hear how his patience and positivity helped you reach the summit just in time for sunrise. Moments like that truly stay with you forever.Weāre also really happy to know that the meals, including your vegetarian options, kept you feeling cared for throughout the climb. Our kitchen teams work in some of the most challenging conditions imaginable, and feedback like this means the world to them.Thank you again for trusting Climb Kili with such a meaningful adventure. You handled every curveball with so much grace, and weāre honored to have been part of your summit success. If you ever return for another Tanzanian adventure, weāll be right here, ready to welcome you back.
Missing our Tanzanian Guides!
What an incredible experience. Our guide Herment August Mosha is the best guide on Kilimanjaro! His assistant guides Freddy, John, Florian, were top notch as well. We had such a great time interacting with our entire team. They truly made the whole experience very memorable and special. Our group of 8 all summited and we couldn't have done it without all the hard work that our guides and porters put in to make our trip as fun, positive, and comfortable as possible. Our cook Justin fed us more than any of us could keep up with and we were constantly full. I actually brought too many snacks for the hike. We all felt very grateful for our experience and especially the guides and porters we got to share the memory with.
Reply from staging.climbkili.com
2025.11.17
Asante sana for sharing such a beautiful reflection of your climb! ššļø Reading about your journey with Herment, Freddy, John, and Florian genuinely made our day. They pour their hearts into every step on the mountain, and knowing that their energy, encouragement, and expertise helped all eight of you reach the summit means the world to our entire team.We love hearing how much joy you found in interacting with the crew ā those laughs, stories, and moments on the trail are often the pieces that stay with you forever. Justin will be thrilled to know you felt so well-fed (he takes a lot of pride in that!), and your comment about bringing too many snacks made us smile. Thatās always a good sign on Kili!Your gratitude toward the guides and porters is deeply appreciated. They work tirelessly behind the scenes to create the kind of trip you described ā one that feels positive, comfortable, and truly unforgettable. Thank you for recognizing their effort, their heart, and the spirit they bring to every climb.Weāre honored to be part of your summit story, and even more honored that you carry such meaningful memories of the team who shared it with you.š Asante sana from all of us at Climb Kili.
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Missing our Safari Guide!
We hiked Kilimanjaro right before the safari and didn't think we could get close to the great experience we just had. But we were wrong, the safari exceeded our expectations in every way. Our guide Gideon Ngelela was so accommodating and laid back. He had extensive knowledge of all the wildlife and patiently answered all our annoying touristy questions. We didn't want to say goodbye, so we ended up having dinner with he and his family at the end.
Reply from staging.climbkili.com
2025.11.17
Thank you so much for sharing this beautiful reflection of your safari experience! It means a lot to hear that, even after the incredible high of your Kilimanjaro climb, your time on safari still managed to surprise you in the best way.Gideon will be so touched by your words. He takes such pride in creating a relaxed, welcoming atmosphere while sharing his deep knowledge of Tanzaniaās wildlife ā and knowing he made you feel comfortable enough to ask every ātouristyā question (we love those!) speaks volumes about the connection he builds with guests. Ending the trip with dinner alongside his family is such a special gesture, and it says everything about the kind of guide and person he is.Weāre grateful that your safari didnāt just match your expectations but exceeded them. Thank you for trusting us with both sides of your adventure ā the summit and the savannah. Your story is exactly why we do what we do.Asante sana for choosing Climb Kili, and for taking the time to share such a heartfelt review.
Go With Climb Kili!
I had the BEST time with climb Kili! I would and have been recommending this tour company to everyone. Our guides Serafin and Gaudence were so positive and helpful throughout the whole trip. They got us to the summit healthy and happy. The rest of our crew was fantastic as well. I have nothing but great things to say about climb kili.
Reply from staging.climbkili.com
2025.11.13
Asante sana for your wonderful words! ššļø Weāre so happy to hear you had such an amazing experience with Seraphin, Gaudence, and the crew ā theyāll be thrilled to know their encouragement and care made your climb so special. Getting you to the summit healthy and happy is exactly what we strive for! Thank you for recommending Climb Kili and for being part of our mountain family ā your energy and positivity truly shine through. š
Life-Changing Experience with ClimbKili ā Machame Route
We had an unforgettable 7-day climb on the Machame Route with ClimbKili, and I canāt recommend them highly enough. From the moment we started planningāwhile traveling for six monthsāTiffany made the booking process seamless. She was incredibly responsive and patient with our many questions as we prepped on the move.We flew into Tanzania via Dar Es Salaam and continued on to Arusha a few days later, which Iād definitely recommendāit helped us skip the long customs queue that international arrivals face in Arusha.The hotel was basic but perfectly adequate for the night before the climb. We rented most of our gear, and everything worked out wellāno issues at all.Our crew, led by Veda and Paul, with support from Six, were absolutely phenomenal. I felt safe, supported, and encouraged every step of the way. They had an incredible sense of when to push us and when we needed a little extra help. Summit day was the most physically and mentally demanding climb Iāve ever done, and I truly wouldnāt have made it without their guidance and care.The camp crew and porters were the unsung heroes of the journey. Huge shoutout to John, our camp manager, who greeted us with a smile every day and even helped me take off my gaiters when we arrived at campāsmall gestures that meant so much.ClimbKili runs a tight, compassionate, and professional operation. If youāre considering Kilimanjaro, go with them. Youāll be in the best hands.
Reply from staging.climbkili.com
2025.11.12
Asante sana for such a thoughtful and detailed reflection! ššļø Weāre beyond happy to hear that your 7-day Machame adventure with Climb Kili was such a memorable and meaningful experience. Tiffany will be so glad to know her guidance helped make the planning feel smooth and stress-free ā especially while you were traveling!Veda, Paul, and Six will be overjoyed to hear your kind words. Their care, intuition, and encouragement on the mountain truly define what Climb Kili is all about ā supporting each climber with both heart and expertise. And yes, our incredible porters and crew are the true heroes behind every summit ā John and the team will be touched to know how much those small acts of kindness meant to you.Weāre honored you trusted us with such an important journey. From start to summit, it sounds like you climbed with both courage and heart ā karibu tena, rafiki, and asante sana for being part of the Climb Kili family! š
An Extraordinary Mountain Experience
30+ years of alpine mountaineering experience and Iāve never climbed a mountain with such style and ease! The entire Climb Kili team was exceptional from A to Z: from booking with Tiffany to climbing the mountain with Herment. The amount of positive energy among the entire team was contagious, the guides know their business perfectly, and everyone made the entire experience unforgettable.Itās impossible to mention everything, but a special mention for: Justinās cooking, Hermentās skill as a guide and his amazing energy, and the entire teamās singing ability!
Reply from staging.climbkili.com
2025.11.06
What an incredible review ,Asante sana for sharing your experience! ššļø Coming from someone with 30+ years of alpine mountaineering experience, your words mean the world to us. Weāre thrilled that Herment and the crew made your Kilimanjaro climb feel effortless and full of joy their positivity, expertise, and teamwork truly bring the mountain to life.Justin and his kitchen team will be so happy to know their mountain meals hit the mark, and we couldnāt agree more ā the crewās singing and energy are pure magic after a long day on the trail.Thank you for trusting Climb Kili with your adventure and for celebrating the heart and spirit of our team. What a journey to remember. Asante sana, rafiki! š
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Asante Sana, Climb Kili!
Words simply cannot describe how wonderful my experience climbing Kilimanjaro was with the Climb Kili team!! Over the course of my 8-day Lemosho trip (and well before), I felt supported and looked after by every person I interacted with. I feel like my group lucked out with Herment as our lead guide: his knowledge and understanding of Kili was unmatched, he answered every question we had with consideration and kindness, and I personally would not have made it up or down the mountain without him leading the way. Fellow guides Freddie and Florian were there, too, as constant pillars of strength throughout. As for the rest of the team, from porters to servers, I was always met with a smile and a friendly "jambo"! Their positive energy and songs were a highlight of my experience, and the sense of community felt throughout the climb was something I'll remember and be thankful for, for the rest of my life. Also, a huge shout-out to Tiffany, who was there every step of the way in the planning process! I would do it all again in a heartbeat, and I cannot imagine a better company to climb with! <3
Reply from staging.climbkili.com
2025.11.06
Asante sana for sharing such a heartfelt reflection! ššļø Your words truly capture the spirit of what makes climbing Kilimanjaro so special ā the teamwork, the connection, and the care that carries everyone to the summit and back. Weāre overjoyed to hear how Herment, Freddie, and Florian made your 8-day Lemosho journey unforgettable. Their knowledge, calm guidance, and kindness are exactly what we hope every climber experiences.Your kind recognition of our porters and crew means so much ā they are the heartbeat of every climb, and their songs and smiles bring the mountain to life. And Tiffany will be thrilled to know her support helped make the journey smooth from the very first step of planning.It warms our hearts to know youād do it all again ā weād be honored to welcome you back anytime for another adventure on the mountain that connects us all. š
We Made It to the Top ā Thanks to the Best Crew Ever!
It was one of the most incredible experiences of our lives which wouldnāt have been possible without Climb Kili's amazing crew. They supported us from the moment we started and at every step of our journey. We felt like we were part of one big family.Our guides, chef, waitstaff, porters and everyone who helped set up the tents and toilet worked incredibly hard. They were all knowledgeable, patient and encouraging. Our guides constantly checked on how we were doing, motivated us when things got tough, and made sure we stayed safe and confident throughout the journey. And special thanks to our leader, Raymond, his leadership, positivity, and experience made a huge difference and gave us the confidence to reach the summit.Every single person in our group made it to the summit thanks to the outstanding Climb Kili crew! Their kindness, energy, and attention to detail made the whole trip so comfortable and enjoyable. We couldnāt have asked for a better experience. This was more than just a climb. It was an unforgettable adventure filled with laughter, care, and friendship. Thank you Climb Kili for making our dream come true!
7 day machame trail for a non trekker person
Great experience climbing the kilimanjaro. I chose a local company named mafie adventures, I picked the 7 day trail due to better aclimatazation, but i was felling great so we push for a 6 days in total. For me as non trekker person was harder then I thought it will be, but is achievable to everyone as long as u train before going. About the company, i chose them cuz they ve got fair prices and cheaper compared to.the big companies operating there. I did the budget trip but they also.do a luxury one if u wish do it. Professional guys regarding care and safety issues checking your oxygen levels everyday, weather, checking equipment before going up, helped me a lot. Guide with great English level. If u are wondering to take the first mountain of.the 7 summits, kilimajaro is a great one to start with.
Reply from staging.climbkili.com
2025.10.27
Thanks so much for sharing your experience ā and huge congratulations on your Kilimanjaro summit! What an incredible accomplishment, especially as a first-time trekker. Itās inspiring to hear how your determination and preparation paid off and that you were able to adjust your route while still feeling strong.Climbing Kilimanjaro truly is a life-changing challenge, and itās great that you had such a supportive local team ensuring your safety and comfort along the way. You captured the spirit of adventure perfectly ā it really is the perfect first of the Seven Summits! šļøš
Great, respectful guidance with perfect acclimatisation
Climbing Kilimanjaro with the guides and crew of ClimbKili was an amazing experience and I can recommend the incredible staff for a number of reasons. The main one is that the three guides, above all Raymond have a great deal of experience, take immensely good care of their clients, and watch out for them without ever being commanding or getting involved in private matters if not asked. They really worked together with us as a team not only to get us to the summit in the best possible way but also to make all of these 8 days a beautiful experience. Their guidance with a huge amount of respect was one of the factors that made this climb so fun, relaxed, insightful, and successful in the sense that we all reached the summit with very limited altitude related issues. Other factors include: amazing food, great and small client team, amazing support from porters, waiters etc.It was a lovely, fun, supportive atmosphere throughout the hike!
Reply from staging.climbkili.com
2025.10.27
What a heartfelt reflection ā thank you so much for sharing this! Weāre overjoyed to hear how much you enjoyed your Kilimanjaro climb and the thoughtful guidance of Raymond and the entire team. They truly have a special way of leading with care, patience, and respect ā helping every climber feel supported while still making the journey fun and meaningful.Weāre also so happy to hear you appreciated the teamwork, the energy of the porters, and the great food ā it takes a full crew to create that kind of positive, family-like atmosphere on the mountain. Your words capture exactly what we strive for on every climb: a safe, successful, and joy-filled journey to the Roof of Africa.Asante Sana for choosing Climb Kili and for taking the time to share such thoughtful feedback ššļø
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A disappointing experience ā we will not return to this company.
Two weeks ago, my husband and I went on our honeymoon and booked both the Kilimanjaro trek and the safari with ClimbKili.Iāll start with the Kilimanjaro trek ā when the climb began, unfortunately, I started developing altitude sickness symptoms, and we were unable to complete the trek. The next day, we contacted the company asking to join another group, but they claimed there was no group departing that day. However, we saw with our own eyes a group that arrived at our camp that very same day.After that, we continued to the safari. After three days, my husband suffered a herniated disc in his back, and we were unable to continue the trip. We informed the company about his medical condition, and they said they would check how they could assist. In reality, we didnāt receive even the slightest bit of attention or support.First, we asked to replace the long drive with a flight since my husband could barely sit, but the company didnāt contact the airport in advance, so we found ourselves having to negotiate with the airline directly. Eventually, we decided not to fly because the price was too high, and we were forced to move from hotel to hotel so we wouldnāt have to travel ten hours straight while my husband was suffering from a herniated disc. Throughout the entire time, there was no concern shown for his condition, no hotel was contacted in advance to inform them of our situation, and there was no effort or flexibility from the company to make things easier for us in any way.Finally, when we met with the company representative on the last day, he said he would check how they could help, but all they offered was to write us a letter to submit to the insurance company.In the end, our experience with the company was extremely disappointing. We didnāt finish the Kilimanjaro trek, we completed only half of the safari, and the company showed no willingness to assist or adapt to our circumstances. All they cared about was pointing to the contract and telling us to contact our insurance.Our conclusion about ClimbKili: when everything goes smoothly, things are fine ā but the moment something goes wrong, no one cares, no one helps, and all they care about is money.We will never use this company again and will advise our friends to stay away as well!
Reply from staging.climbkili.com
2025.10.27
Hi this is Rick, the one who worked with you through this process. Thank you for taking the time to share your feedback. While weāre very sorry that your experience did not meet expectations, weād like to clarify a few important details regarding both your Kilimanjaro climb and safari.On the mountain, you were able to ascend successfully up to Kosovo Camp, but on summit night, you became extremely fatigued and showed signs of worsening altitude sickness. For your safety, the decision was made to turn back before the summit in line with Climb Kiliās safety protocol, which prioritizes the wellbeing of climbers above all else.When you later asked about re-attempting the summit, it was explained that this would not be possible for several reasons. The high altitude and your existing symptoms made another attempt unsafe, and remaining at 16,500' for an additional night would have significantly increased the risk of serious illness. Additionally, climbing permits and timing for the descent did not allow for a second summit attempt. I personally spoke with you during this time and reviewed these factors, and it was understood that the decision was made for your safety.Regarding your safari, I was informed of your husbandās back injury in the evening, around 7 p.m., and immediately began exploring flight options to minimize long travel hours. Because flight offices were closed at that hour, I reached out to personal contacts and coordinated with your driver to prepare for a potential next-morning flight. Unfortunately, the following day was a public holiday, and only counter staff were available at the Serengeti airstrip. I advised traveling to the airstrip to secure seats directly. The airline offered a standard last-minute fare of $175 per person, which you chose to decline. To ensure comfort, arrangements were made to split the journey into two days with an overnight stay in Karatu so your husband could rest.Throughout the process, I remained in communication with your driver for updates, as this was the only direct channel of contact available during travel. When you returned to Arusha, I met with you personally for an extended period to check on your wellbeing and offered to have our in-house doctor examine your husband, which you declined.The next day, when compensation was inquired about, I explained that since all safari services had already been prepaid to our partners, the correct procedure was to file through your travel insurance ā which we strongly recommend obtaining for situations involving illness or injury. While you expressed that our company should issue a refund directly, our policies ā consistent with industry standards ā donāt allow for duplicate compensation or refunds when services have already been rendered or paid to third parties. We promptly provided a detailed letter for your claim and confirmed that any further documentation needed would be supplied.We understand how disappointing it must have been for your trip to take such an unexpected turn. Please know that our team ā including myself and your mountain and safari guides ā worked quickly, communicated clearly, and made every decision with your safety and health in mind. Our priority has always been, and will continue to be, the wellbeing of every guest.
An extraordinary experience with Climb Kili making it to the top ... non stop!!
The 8-day Lemosho route was an extraordinary experience with Amani and his crew. We came for a special event, we met incredible people, the crew as well as the other guests we were with were helpful, amicable and welcoming. Every crew member made it special every day of the adventure. From the guide Amani and assistant guides Issaya and Godwin, the chef, the porters, everybody's involvement was beyond magic. I really recommend anyone to book their adventure with Climb Kili!
Reply from staging.climbkili.com
2025.10.25
What a beautiful reflection ā Asante Sana for sharing this! š Amani, Issaya, Godwin, and the entire crew will be so happy to know how much their warmth and dedication meant to you. They truly make every climb feel like a family adventure, filled with heart and connection.Weāre honored that your special event brought you to the mountain ā and even more grateful that Climb Kili could be part of those unforgettable memories. ššļø
We love ClimbKili!
I had the best time with ClimbKili led by Emanuel. The whole ClimbKili crew were extremely professional, well informed and really took care of our full group and ensured we made it to the Roof of Africa!We absolutely loved our experience!
Reply from staging.climbkili.com
2025.10.25
So wonderful to hear this! š Emanuel and the whole Climb Kili crew will be thrilled to know how much their care and expertise meant to you. They truly go above and beyond to make sure every climber feels supported, safe, and inspired all the way to the summit.Asante Sana for sharing your joy ā and huge congratulations on reaching the Roof of Africa! What an unforgettable achievement! ššļø
excellent experience
Not only did Freddy do an excellent job but the whole team was awesome... Every detail was handled proactively. The teamwork was amazing..
Reply from staging.climbkili.com
2025.10.25
Asante Sana for your kind words! š Weāre so happy to hear that Freddy and the entire crew made your climb such a smooth and memorable experience. Their teamwork and attention to detail are what make every journey special, and theyāll be so proud to know how much you appreciated it. What an amazing adventure ā congratulations again on an unforgettable climb! šļøš
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