SR Plumbing Reviews

Review is under investigation. It may take some working days.

Read

Honest Reviewer 2026.05.24

     

My Experience With SR Plumbing I booked SR Plumbing to fit a T33 water filter to an existing tap. I was left with the impression the cost would be around £100. A person identifying himself as “Niall” attended with no tools or parts and asked to borrow my tape measure. He later phoned me from a DIY shop and suggested I order the parts from Amazon myself. These were standard plumbing items. Their first written response to my review focused on pricing, parts, and chargeable time. Later, they posted a completely different explanation, saying the job was declined due to “cleanliness”. This was never mentioned during the visit or in any communication at the time. On 23 April 2026 at 11:27am I received a phone call from someone identifying himself as “Sam”. The call related directly to the review I had posted. The call lasted 3m 22s. They also charge for time spent going to DIY stores for parts at £176 per hour plus VAT. Based on my own experience, I would be cautious about using this company.

Useful

Sheila Penney 2026.04.17

     

Leaking Toilet I contacted SR Plumbing online at 9.00pm on Thursday, the booking system was fantastic. I was able to explain what the job was I required on their system. I was given the available dates, times and a quote. Nial turned up on time the next morning and did a brilliant job. Nial was very polite and professional. I highly recommend this company and would definitely use them again.
Date of experience: 17 April, 2026

Useful Report

David champion 2026.04.17

     

Not happy Prices
Date of experience: 10 April, 2026

Useful Report

J 2026.03.14

     

Unjustifiable pricing for simple work I was charged £204 to retrieve a firestick remote from behind a radiator. While Sam, the engineer, was polite, the costs were not fully explained upfront. The £40 call-out fee seemed reasonable, but the additional £130 repair cost, plus £34 VAT, was only disclosed after the job—despite the task taking less than 30 minutes. This pricing feels incredibly excessive for such a simple task. I find the charges unfair and won't be using this service again.
Date of experience: 13 March, 2026

Useful

Reply from SR Plumbing 2026.03.14

Thank you, J, for your feedback. I'm sorry to hear about your dissatisfaction with the charges. Please contact our customer service so we can address your concerns and improve our transparency in outlining costs beforehand.

We can see on record you accepted a written quote before the work began and accepted it digitally before the work started. We did disclose all fees upfront before the job started.

Jack 2026.03.13

     

Avoid I was very disappointed as I was charged over £450 for a hours work. I did not get told that on the phone that it was a emergency call out service. Feel like I have been scammed.
Date of experience: 13 March, 2026

Useful Report

Reply from SR Plumbing 2026.03.14

I'm sorry to hear about your experience, Jack. Please reach out to our customer service team so they can look into this matter and assist you further.

We do not have different rates for emergencies. The price you paid was offered to you on the form of a free quote, without a call out fee, that you accepted.

2026.01.26

1

Terrible work, terrible service, astronomical prices. Very poor workmanship. Plumber had to be called out twice after the first instance to rectify mistakes. The job needs completely re-doing and complaints to management are routinely ignored. A very expensive, but poor service provided.

Useful Report

Lucy Jones 2025.12.07

     

James was fantastic I left a previous review and thought I'd pressed 5 stars. I'd accidentally pressed 4. So I write another review to reiterate how exceptional James was with my plumbing problem. If you have any issues....don't hesitate in hiring James from SR Plumbing. He was hardworking, polite, helpful and really knowledgeable. I would recommend to anyone needing a plumber urgently. Great service. No complaints at all!
Date of experience: 26 November, 2025

Useful Report

Barry Lenton 2025.12.04

     

Not happy Plumber came to my girlfriend’s house to fix a toilet flushing problem. She was quoted at £80+ an hour. He spent 3 hours there but went off twice to get parts. First time he got the wrong part. She was charged for this time taken, of course. He was unable to fix the problem. Said he’d return next day and not charge. He returned but was unable to fix the problem and she was left with no cold water upstairs. She got another plumber in who said a total mess had been made by the original plumber who was inept. She now needs a new system. The company charged her £480. I was annoyed she paid them because the company knew they had failed and charged a lot of money (she is elderly) despite saying on their web site that satisfaction was guaranteed. She was so upset by it all that she was sent to A and E with dangerously high blood pressure. I wouldn’t touch this company with a barge pole.
Date of experience: 26 November, 2025

Useful Report

David gower 2025.11.26

     

Extortionate prices I called SR Plumming to do a job after a compression fitting blew off flooding my kitchen. I isolated the water and when the Plummer turned up late on a Friday afternoon it was clear the job wasn’t getting done. It was only to solder two 90 degree angles and a T piece I already had the copper pipe. I was told he had no fittings and if he had to go and get some it was going to cost me £500 but if I left it till Monday it would only be £255 I was stunned by the cost and the Plummer left I then purchased the fittings and did it myself for under a fiver. I got charged £108 for a call out and nothing was done but a push fit blank. This is a total rip off. I have sent a email to sr Plumming but no reply I would not recommend this company
Date of experience: 21 November, 2025

Useful Report

2025.11.14

9

Wow.....276.00 Wow....276.00 to replace a tap! Quoted 89.00 plus vat with extras if needed, gave a 2 hour slot 8.30-10.00 (get home from night shift at 8.30) turns up at 10.00...says better to get a new tap, went for tap costing 40.00, fixed tap, the bill comes and it's 89.00 per 30 mins...I am in the wrong job!

Useful Report

Gill 2025.11.09

     

Very Very Expensive Charging £89 per half hour plus VAT. I did not realise that we would be charged while the plumber went off site. He was gone for almost an hour which meant it cost £178 just for him to go shopping!!! He then went off site again for 30 mins (another £89.) Total cost for two and a half hours work was £675 (VAT included). It was to replace a pump in the toilet cistern and another minor part. Flush on toilet is not as could as previous flush.
Date of experience: 05 November, 2025

Useful Report

2025.11.05

9

Good job done but expensive Can't fault the work carried out by Niall, fixed a leak under the kitchen sink and also fixed the toilet cistern button. Niall was very polite and friendly, explained what he was doing abd cleaned up thoroughly afterwards. However, I must mention to anyone wanting a job done by SR Plumbing make sure you ask what the labour charge is first, I thought £89 per 30 minutes was rather expensive.

Useful Report

MJB 2025.11.04

     

Taps What should have been a relatively simple job turned messy and, through no fault of his own, got more and more frustrating as it progressed. Adam dealt with it all keeping his cool throughout, and we ended up with a good clean job well done.
Date of experience: 04 November, 2025

Useful Report

Clare Butler 2025.10.29

     

Had to get another plumber out to do botched work! Came to fix a leak in bathroom had to call out another plumber 3 months later as water leaking from my ceiling was informed that the job was done incorrectly and plumber put new silicone over old silicone £300.00 for a job I've had to pay to be redone! AVOID AT ALL COSTS!
Date of experience: 29 September, 2025

Useful Report

Rachel marsh 2025.09.18

     

AVOID KINGSWINFORD BRANCH Booked to change a toilet, took an hour to change the toilet, they went out to buy parts!!! They don’t carry them on the van. They bought a pipe an isolation valve. You give your credit card when you make the appointment, they have charged £479 to change the toilet, no breakdown of cost and immediate payment! Now they won’t get back to me, DO NOT USE
Date of experience: 18 September, 2025

Useful Report

Pauline 2025.09.05

     

Verified

I booked a boiler service and was given a 8am to 11am window. The engineer arrived at my house on time and completed the service with recommended minor works. The customer service is efficient and friendly.

Useful Report

Pauline 2025.09.05

     

Verified

I booked a boiler service and was given a 8am to 11am window. The engineer arrived at my house on time and completed the service with recommended minor works. The customer service is efficient and friendly.

Useful Report

2025.04.24

10

Blocked toilet Great Company. Mum and Dad have dementia and my Dad is also blind. The downstairs toilet is very important and was blocked. Having had a plumber out who said I needed a drainage engineer, who ripped us off and also UU who said I needed a power flush. Craig turned out straight away and fixed the problem. Can’t recommend these guys enough.

Useful Report

Viv And Rob 2024.12.14

     

Verified

We have used Sam several times and he is a true professional.He came to us yesterday evening to fix a leaking sink.He always comes on time,does an excellent job at a fair price.We can highly recommend him.Thank you.

Useful Report

Viv And Rob 2024.12.14

     

Verified

We have used Sam several times and he is a true professional.He came to us yesterday evening to fix a leaking sink.He always comes on time,does an excellent job at a fair price.We can highly recommend him.Thank you.

Useful Report