Not happy Plumber came to my girlfriend’s house to fix a toilet flushing problem. She was quoted at £80+ an hour. He spent 3 hours there but went off twice to get parts. First time he got the wrong part. She was charged for this time taken, of course. He was unable to fix the problem. Said he’d return next day and not charge. He returned but was unable to fix the problem and she was left with no cold water upstairs. She got another plumber in who said a total mess had been made by the original plumber who was inept. She now needs a new system. The company charged her £480. I was annoyed she paid them because the company knew they had failed and charged a lot of money (she is elderly) despite saying on their web site that satisfaction was guaranteed. She was so upset by it all that she was sent to A and E with dangerously high blood pressure. I wouldn’t touch this company with a barge pole.

Date of experience: 26 November, 2025