Telsim Australia Reviews

Felipe Luppi 2025.12.12

     

Useful Report

Irene Andrews 2025.12.12

     

Internet service was down for 5 days. Initial response was outage in area. After the outage still no internet. Numerous calls were made to Telsim for assistance. During this frustrating process, the agents were quick to respond, polite and tried to restore service, however, the problem was finally referred to the NBN team, and an appointment was quickly scheduled and the issue was finally resolved with a new NBN box and need to purchase a new router. The customer service was excellent, and especially one agent, Phil, who called back as requested several times. Impressive service and follow up, thank you.

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Reply from Telsim Australia 2025.12.13

Thank you, Irene, for your thoughtful review. We’re glad Phil and the team provided excellent support and resolved the issue for you. Your patience during the process is truly appreciated!

Thanks and Regards
Olga

aadarsh Bk 2025.12.11

     

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Reply from Telsim Australia 2025.12.11

Thank you, Aadarsh! We really appreciate your support and are glad you had a positive experience. If there's anything we can do for you in the future, feel free to let us know!

Thanks and Regards
Olga

Ryan Tindall 2025.12.11

     

Emma Harper was very helpful. My problem was solved quickly.

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Reply from Telsim Australia 2025.12.11

Thank you, Emma will be thrilled to hear your kind words! We're delighted your problem was resolved quickly and appreciate you taking the time to share your experience.

Thanks and Regards
Olga

Sylvia Menezes 2025.12.11

     

Emma Harper was very helpful

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Reply from Telsim Australia 2025.12.11

Thank you, Sylvia! We're glad Emma could assist you. We'll be sure to share your kind words with her.

Thanks and Regards
Olga

Giulia Landillo 2025.12.10

     

My assistant in the chat Emma has been fast and reliable.

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Reply from Telsim Australia 2025.12.11

Thank you, Giulia! We're delighted to hear Emma was fast and reliable. Your feedback means a lot to us, and we’ll make sure to share your kind words with her!

Thanks and Regards
Olga

Carina 2025.12.09

     

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Reply from Telsim Australia 2025.12.11

Thank you, Carina! We truly appreciate your support and are thrilled you had a great experience with us.

Thanks and Regards
Olga

Eric Korhonen 2025.12.09

     

Great support. Quick and.easy.

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Reply from Telsim Australia 2025.12.11

Thank you, Eric! We're thrilled to hear you found our support quick and easy. Your feedback means a lot to us!

Thanks and Regards
Olga

Lothungr Laerad 2025.12.09

     

The portal is annoying, but Jack Jameson helped me out immediately! He was very kind and nice

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Reply from Telsim Australia 2025.12.11

Thanks, Lothungr! We're happy to hear Jack was able to assist you so well. We'll keep working on improving the portal for a smoother experience.

Thanks and Regards
Olga

JEONGHO PARK (JH) 2025.12.09

     

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Reply from Telsim Australia 2025.12.11

Thank you, Jeongho! We’re so pleased to hear you had a great experience. Your support means a lot to us!

Thanks and Regards
Olga

Bakerland Media Station 2025.12.08

     

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Reply from Telsim Australia 2025.12.11

Thank you, Bakerland, for your review! We truly appreciate your support and are delighted to know you had a positive experience with us.

Thanks and Regards
Olga

Nihira Sharma 2025.12.08

     

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Reply from Telsim Australia 2025.12.11

Thank you, Nihira! We’re so glad you had a great experience. Your support means a lot to us, and we hope to see you again!

Thanks and Regards
Olga

cindy huang 2025.12.08

     

Bad provider, bad customer service

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Reply from Telsim Australia 2025.12.11

Hi Cindy, we’re sorry to hear about your experience. Please reach out to our customer service team so we can address your concerns directly and find a solution for you.

Thanks and Regards
Olga

Buck 2025.12.08

     

Jack was very helpful 🙏

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Reply from Telsim Australia 2025.12.11

Thank you, Buck! We're thrilled Jack could assist you. We'll make sure to pass on your kind words to him.

Thanks and Regards
Olga

Meliza Tanzania 2025.12.06

     

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Reply from Telsim Australia 2025.12.08

Thank you, Meliza! We truly appreciate your support and are thrilled to know you had a positive experience. We hope to serve you again in the future!

Thanks and Regards
Olga

Danielle Boisvert 2025.12.06

     

We needed help reconnect to our esim account after coming back to Australia. A quick call to the help centre and our issue was resolved. Thank you for your excellent customer service Danielle

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Reply from Telsim Australia 2025.12.08

Thank you, Danielle! We're thrilled to hear our team could assist you quickly. If you ever need help again, don’t hesitate to reach out. Safe travels!

Thanks and Regards
Olga

Francis Bucher 2025.12.05

     

Very friendly and helpful! My issue was answered and resolved favourably!

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Reply from Telsim Australia 2025.12.08

Thank you, Francis! It’s wonderful to hear that your issue was resolved and you had a great experience with our team. Your kind words mean a lot to us!

Thanks and Regards
Olga

Bruno Giardini 2025.12.05

     

Emma Harper WAS GREAT WITH ME. THANKS

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Reply from Telsim Australia 2025.12.05

Thank you, Emma! We're so glad to hear you had a great experience. We'll be sure to pass your kind words along.

Thanks & Regards
Alex

丁俊豪 2025.12.04

     

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Reply from Telsim Australia 2025.12.05

Thank you, 丁俊豪, for your support! We’re glad to know you had a positive experience and appreciate you taking the time to share your feedback.

Thanks & Regards
Alex

Srinivas Sridaragaddi 2025.12.04

     

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Reply from Telsim Australia 2025.12.05

Thank you, Srinivas! We're thrilled to know you had a great experience. Your support means a lot to us!

Thanks & Regards
David