Spa Diva Reviews

Dear Sue
I couldn't be more thrilled to hear about your wonderful experience! Providing a serene and rejuvenating atmosphere is our top priority, and it's fantastic to know that our massages leave such a lasting impact. We wholeheartedly agree that everyone deserves to indulge in the Spa Diva experience. Thank you for your kind words, and we look forward to welcoming you back for another blissful retreat soon!

Spa Diva Director
Nancy

Hi Sophie
I am thrilled to hear such positive feedback about Sarah and our team! Providing exceptional service is our top priority, and it's wonderful to know that Sarah made your experience truly exceptional. We strive to create a welcoming and relaxing environment for all our guests, and we're delighted that you enjoyed our services. Thank you for recommending us, and we look forward to welcoming you back to Spa Diva soon!

Spa diva director
Nancy

Dear Susana

I want to express my sincerest apologies for the disappointment you experienced during your recent visit to Spa Diva. Your satisfaction is our top priority, and I regret that we fell short of meeting your expectations.

I understand the frustration caused by the mix-up at the reception, and while our new team members are still adjusting, I recognize that this is not an excuse for any lapses in service. Rest assured; I will personally address this issue with our team to ensure it doesn't happen again.

While I'm glad to hear that you enjoyed your massage, I'm truly sorry that your facial didn't meet your expectations. We extended your facial by an additional 15 minutes and provided a discount to cover the remaining balance not covered by your gift certificate. However, it's clear that we didn't fully meet your needs, and for that, I apologize.

Regarding the parking, I understand your disappointment in not receiving an additional 3.5 hours after your treatments. Our policy typically allows for a half-hour to 45 minutes of complimentary parking after checkout, and I apologize for any inconvenience caused by this.

I appreciate your acknowledgment of the bowl of nuts at the end of your experience. It's disappointing to hear that you won't be returning to us, but please know that we genuinely did everything within our power to accommodate you.

Your feedback is invaluable to us, and we will use it to improve our services. If there's anything further, we can do to address your concerns or if you have any additional feedback to share, please don't hesitate to reach out.

Thank you for bringing these matters to our attention, and I hope we can regain your trust in the future.

Warm regards,

Nancy
Spa diva director

Bonjour Celine
Merci pour vos commentaires ! Nous sommes heureux d’apprendre que vous avez apprécié votre expérience de spa dans l’ensemble. Nous sommes toujours à la recherche de moyens de nous améliorer, donc s’il y a quelque chose de spécifique que vous pensez que nous pourrions faire mieux pour gagner cette cinquième étoile la prochaine fois, n’hésitez pas à nous le faire savoir. Nous apprécions votre soutien et espérons vous accueillir à nouveau bientôt pour une expérience encore plus exceptionnelle !

Hi Carla
Your review highlights the beauty of the place and the excellent massage provided by Nancy. However, it's important for the spa to ensure attention to detail, especially in hospitality. Not offering a beverage after the service is a missed opportunity for further relaxation. Hopefully, your feedback will help them improve in this aspect. Thank you for sharing your experience and I will be sure to let the hostesses know where they can improve.

Spa diva director
Nancy

Dear Sara
Your review speaks volumes about the quality-of-service Joannie provides! Her expertise must have made your visit truly memorable. Your positive feedback will likely help others seeking a relaxing and effective massage. Thanks for sharing your experience!

spa diva director
Nancy

Kimberly

Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be friendly. However, we're sorry to learn that you felt our facilities didn't meet your expectations in terms of value for money and service quality. Your comments are invaluable to us as we continuously strive to enhance the experience for all our guests. We would love the opportunity to address your concerns directly. Please feel free to reach out to us so we can further discuss how we can improve. We appreciate your patronage and hope to have the chance to better serve you in the future.

Spa Diva Director
Nancy
Nancy@spadiva.ca

Hello Kim

It's wonderful to hear that you had such a positive experience with Jen and that the prenatal massage was relaxing! Thank you for sharing the tip about finding the place, as navigating parking can be tricky sometimes. It sounds like you're looking forward to returning for another session before the baby arrives. Enjoy those moments of relaxation before the big day!

Spa Diva Director
Nancy

Dear Sabrina ,

I hope this message finds you well despite the recent challenges you've faced. I want to express my sincere apologies for the lapse in communication and the overall disappointment you've experienced with Spa Diva. Your feedback is invaluable to us, and I genuinely regret that we failed to meet your expectations. There must have been a miscommunication because we had sent you a reply to set up a time and date for us to speak on the phone and we were awaiting your reply, but you never responded to our email, and we never received your email about setting up a time? Strange.....

First and foremost, I want to extend my deepest condolences for your recent family loss, and I appreciate your understanding of the difficulties during such times. It is disheartening to learn that we did not adequately address your concerns and that our communication fell short. Please know that your experience is not reflective of the standards we aim to uphold at Spa Diva.

I am committed to resolving these issues and would like to schedule a time for a phone conversation at your earliest convenience. I understand your time is valuable, and I am eager to address your concerns and regain your trust. Please let me know a time that works for you, and I will ensure we have a thorough discussion to better understand your perspective and work towards a resolution.

I also want to express our gratitude for your kind words regarding our service providers, especially Rosanna, Mallory, and Nicole. Their dedication and professionalism are qualities we deeply value, and your acknowledgment reinforces the importance of our exceptional team.

Once again, I apologize for the inconvenience and frustration you've experienced. I am hopeful that we can connect soon to discuss your concerns further and find a resolution that leaves you with a more positive perception of Spa Diva.

Thank you for your understanding, and I look forward to the opportunity to speak with you.

Warm regards,

Spa Diva Director : Nancy
nancy@spadiva.ca
(514) 985-9859

Cher Ben
Nous vous remercions d'avoir partagé votre expérience avec nous. Nous sommes désolés d'apprendre que votre première visite n'a pas été à la hauteur de vos attentes en termes d'accueil et de service.

Nous tenons à vous présenter nos excuses pour tout inconvénient que vous avez pu rencontrer en arrivant au spa. Votre confort et votre satisfaction sont notre priorité absolue, et nous prenons vos commentaires très au sérieux.

Nous allons immédiatement revoir nos procédures d'accueil afin d'assurer que tous nos clients reçoivent les informations nécessaires dès leur arrivée et se sentent bien pris en charge tout au long de leur visite. Vos commentaires sont précieux pour nous aider à améliorer nos services, et nous vous remercions de nous avoir donné l'opportunité de nous améliorer.

Nous espérons avoir l'occasion de vous accueillir à nouveau au spa et de vous offrir une expérience plus conforme à vos attentes. Si vous avez d'autres commentaires ou suggestions, n'hésitez pas à nous contacter directement. Nous sommes là pour vous aider et pour nous assurer que vous passiez un moment relaxant et agréable à chaque visite.

Cordialement,
Nancy
Directrice Spa Diva

That's fantastic to hear! We are trying to make a difference. It sounds like you've had a wonderful experience at the lounge and spa, and it's great to know that the staff are providing excellent service and treatments. Thank you for sharing your positive recommendation! If you have any other questions or need further assistance, feel free to ask. have a great day and thank you again for your review.

Nancy
Spa Diva Director

Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoy our spa and appreciate the great customer service and massages we provide. Your satisfaction is our top priority, and we're grateful for your continued support.

We sincerely apologize for any inconvenience you experienced with the safes in the private rooms and the condition of the rest area's ceiling. We take your comments seriously.
We appreciate your suggestion regarding the need for a facelift for our spa. We're always looking for ways to enhance our facilities and create a more rejuvenating atmosphere for our guests.

Your feedback is invaluable to us, and we thank you for helping us improve. We hope to welcome you back soon for another relaxing experience, and we're committed to providing you with the exceptional service you deserve.

Warm regards,
Nancy
Spa Diva Director

Cher Caroline

Merci beaucoup d'avoir pris le temps de partager votre expérience avec nous ! Nous sommes ravis d'apprendre que vous avez passé un moment merveilleux dans notre spa. Offrir un environnement serein et accueillant, ainsi que des traitements exceptionnels, est notre priorité absolue, et nous sommes enchantés d'avoir pu dépasser vos attentes.

Nous nous efforçons de créer une oasis où nos invités peuvent échapper aux stress de la vie quotidienne et ressortir rafraîchis et revitalisés.

Nous avons hâte de vous accueillir à nouveau pour une autre session de détente bientôt ! N'hésitez pas à nous contacter si vous avez besoin de quelque chose pour améliorer votre expérience avec nous.

Cordialement,
Nancy
Directrice Spa Diva

Dear Frida,

Thank you so much for your fantastic 5-star review! We are delighted to hear that your waxing appointments with Larissa have consistently been phenomenal. We take great pride in providing top-notch service, and it's wonderful to know that Larissa's patience, cool demeanor, and professionalism have left such a positive impression on you. We truly appreciate your recommendation and the kind words about your experiences. Larissa and the entire team are dedicated to ensuring our clients feel comfortable and well-cared for during their visits. We look forward to continuing to provide you with exceptional service in the future. Thank you for choosing us for your waxing needs!

Warm regards,
Sheyla

Chere Christine

Nous vous remercions sincèrement d'avoir pris le temps de laisser votre avis élogieux ! C'est un immense plaisir d'apprendre que vous fréquentez notre établissement depuis si longtemps et que vous avez toujours bénéficié d'un service impeccable. Nous sommes ravis que nos installations propres et le moment de détente que nous nous efforçons de créer aient contribué à votre bien-être. La satisfaction de nos clients est notre priorité absolue, et nous sommes reconnaissants pour votre fidélité. Nous espérons continuer à vous offrir des expériences mémorables à l'avenir. Merci beaucoup d'avoir choisi Spa Diva !

Cordialement,
Sheyla

Dear Regine ,

Thank you sincerely for taking the time to leave us a glowing 5-star review! We are thrilled to hear that your experience at our spa met your expectations. Creating a tranquil and rejuvenating environment is at the heart of what we do, and your positive feedback reinforces our commitment to providing exceptional service. Our team is delighted to have contributed to your well-being, and we look forward to the pleasure of welcoming you back for another pampering session. If there's anything specific that stood out during your visit or any suggestions you'd like to share, please feel free to let us know. Your feedback is invaluable to us. Thank you again for choosing Spa Diva, and we can't wait to provide you with another exceptional spa experience in the future!

Hello Urooj Zaki
I would like to thank you for your 5-star review.
I am so glad that loved your experience here at Spa Diva.
we take all your comments and reviews seriously and it warms our hearts that you are happy with your experience here at Spa Diva

Hope to see you again soon.
Spa Diva Director
Nancy
Hope to see you again soon.
Spa Diva director
Nancy

Je suis tellement contente que vous ayez apprécié votre massage. Nous sommes très fiers de tous nos professionnels. Je vous remercie pour vos critiques constructives et nous prendrons vos commentaires en considération. En fait, nous avons une odeur lorsque vous entrez dans le spa, mais nous ne pouvons pas la rendre trop forte car certains clients sont plus sensibles à l’odeur que d’autres. Je suis désolé qu’il n’ait pas été assez fort pour que vous puissiez en profiter. Je vais envisager de le rendre un peu plus fort.
Je suis surpris qu’on ne vous ait pas offert une boisson à votre arrivée. Nous offrons à tous nos clientes du café, du thé, des fraises enrobées de chocolat, un mélange de noix, du jus de pomme et d’autres jus. Nous l’offrons normalement à tout le monde à l’arrivée dans notre magnifique salon. Cependant, nous ne pouvons pas proposer de champagne car nous n’avons pas de licence. Je vais parler au salon et voir ce qui s’est passé. Je vais chercher à obtenir différents crème de massage, mais nous proposons des massages d’aromathérapie qui Inclure de nombreuses huiles essentielles à choisir. Peut-être la prochaine fois? Je suis tout à fait d’accord avec vous, que venir dans notre spa devrait être une expérience et j’apprécie vos commentaires.

Merci
Directrice de Spa Diva
Nancy