Hi, we appreciate you taking the time to rate us. We take our reviews very seriously. We encourage you to contact us so that we may know what your concerns are so that we may assist you better in the future. Please reach out to us at (321) 415-0950. Take care!
Cathy Bucher2026.10.01
Did a tour of River Bend. Was very impressed with facility. Spoke with Brittany and it was obvious that they care about their residents. She also helped me with other resources available. Will definitely consider moving to River Bend in the future.
Thank you for taking the time to visit Riverbend and share such thoughtful feedback! We’re delighted to hear that you were impressed with our community and had a positive experience with Brittany. Our team takes great pride in providing compassionate care, meaningful support, and helpful resources to our residents and their families. We’re grateful for your kind words and would be honored to welcome your loved one to the Riverbend community when the time is right!
Thank you for reaching out to us with such a great rating! We strive to provide an excellent resident experience, and your opinion plays an integral part in making this happen! All the best!
Jill koenemann2026.09.30
Visited a family member today! All employees were welcoming and friendly! Location was clean and friendly!
My brother Charles W. Rady was a resident in Autumn Glen since late October 2025 until he passed on September 23. He was well cared for in an extremely friendly and clean environment.
The staff at Waterford at Plano are absolutely the friendliest and most professional staff of care givers I have ever experienced . It has been such a relief to know my dad is in a safe loving environment, and his health and mobility have been improving daily. Our family is so grateful for finding this exceptional assisted living facility.
John
Hello Dana Parsons, we appreciate you taking the time to leave us this feedback.
Sam Lolyekar2026.09.30
I have been living here for past 2 months. I love this place.very comfortable and friendly staff.clean,good food and lot of activities to do.you will never get bored.all the rooms are spacious and all bills paid
Thank you for the 5 stars, your kind words are appreciated. We love having you here at the Remington.
Rick Buzzy2026.09.29
I was there for the family night dinner. Excellent food! Excellent service! The staff at the Waterford is exceptional! Always willing to help. We are so glad we found the Waterford. Thanks so much!
Rick Buzzy, we strive for 100% satisfaction, and it is great to see you had such a positive experience at The Waterford at Virginia Beach!! Please come again soon
Sonya Anderson2026.09.29
Very nice visit with my aunt today. As always friendly helpful staff and very clean warm building. Best compliment is “I like it here” and “we get good meals and desserts are good!”
5/5 Stars
"My experience with The Waterford at Plano has been nothing short of wonderful! The apartments are spacious, comfortable, and feel like a true home. The dining experience is fantastic, with delicious, well-prepared food every day. But what truly sets this community apart is the outstanding staff—every single person goes above and beyond with genuine warmth, kindness, and professionalism. I couldn’t recommend this place more highly to anyone looking for a vibrant and caring senior living community!"
My mother is very happy at Autumn Glen. They are very accommodating and provide good service and staff members genuinely care about the residents. Facility is very clean and well maintained.
Our family had a very concerning experience with Waterford in Plano. We felt that my mother-in-law was neglected, and despite meeting with Tori, the executive director, several times to discuss our concerns, they were never properly resolved. We also found communication and many staff interactions negative. There were a few caring employees, but our experience with management and the response to our concerns was very disappointing. Based on our experience, l would urge families to ask careful questions and consider their options before choosing Waterford for a loved one.
September 2026
It’s only fair I update my review of The Pavilion at Great Hills. The new executive director, Brandon, shows a genuine desire to improve the living conditions of all residents. A new alert system has been installed and I believe the response times have improved. He’s very approachable and seems open to client concerns.
Several of the caretakers which respond to pendant calls, esp Tori, Tiffany and Kat put in real effort and approach their jobs more like a vocation than work.
The medical staff situation seems to be improving but I haven’t had a chance to get to know the new additions as well as I did the previous group. Latrice has been of good assistance.
I still hope the dining menu will receive consideration. I done w my parents at least once a week and have heard from several residents that feel the meals have become less varied and less appealing than they were before Sonida took over. That said, my parents don’t complain about the food.
All in all, I’m grateful for all Pavilion does to take care of my parents in their retirement and the costs are more reasonable than most.
-Steve
June 2026
I’d written the below review regarding the Pavilion at Great Hills just seven months ago. In recent months, Sonida Senior Living has purchased the property and I’m very sad to say it seems things have changed drastically.
Mimi and Jane have all departed and I learned today that Krystal, the senior nurse who has shown such compassion for all the residents, was literally walked out the door as they fired her for reasons I’m sure will never be shared with me.
What’s more, the daily food menus have shrunk by half the previous options. I’ve become friends with more than a dozen of the residents since my parents move and all of them seem unhappy with the recent changes.
I was scheduled to discuss with Krystal an issue related to my mother’s medications today. I know the new nurse, Natasha, was given my phone number and asked to call me about the matter but I never received that call. I was assured I could count on her to reach back but I’m very quickly learning what level of service is the new Pavilion norm.
I might feel better if I could discuss the matter with the new interim manager but she’s inconveniently out for the next two days.
I’m very uncertain about my parents continued residency.
Steven Rundell
Seven months ago…
Pavilion at Great Hills has proven an exceptional choice for my two elderly parents. The apartments are clean and well laid out. The food is tasty and the menu varies daily.
Most importantly, the care and staff that provide it are top tier. The primary nurses, Krystal and Latrice, have regularly demonstrated a personal and individual level of concern. They are very organized and seem to know all their patients by name. The director, Jane, is responsive and has always made time for my concerns. Care provider Mimi has remarkable patience and seems to treat my parents like personal friends. Pricing is within my parents limited budget.
I would recommend Pavilion to any of my friends and family looking for a place for their own seniors.
Thank you so much for sharing your thoughtful and detailed feedback. It’s truly rewarding to hear that your parents are happy and comfortable here. Our team members, including Krystal, Latrice, and Mimi, will be thrilled to know their care and compassion have made such a meaningful difference.
We strive to create a welcoming environment that feels like home, and I’m so glad that has been your family’s experience. We’re honored to have earned your trust and recommendation.
Verified Company
