Verified
I have been with solitary for around 8 months now, and so far everything has worked out well I did have a problem from a power surge but I chatted to Tom on their website and he was able to get the technician sent out the next day which is great Speed is as advertised, usually a little bit more
Verified
Solitary took control of our nbn connection and were able to successfully have nbn connected. Many problems we had with the nbn connection were solved and even though we are a Cemetery located in Bacchus Marsh Vicoria, Solitary in Coffs Harbour persisted with nbn and we are now connected. They did not give up and we can’t thank them enough. Outstanding service.
Reply from Solitary Technology
2026.04.24
all ok
Verified
I received such a wonderful helpful experience today from solitary technology. I rang very frustrated due to another internet providers lack of care or empathy trying to organise NBN for my new property. Having 4 children and no internet, working from home, on top of moving stresses was not ideal. My NBN address was missing and was told by another internet provider it would take 5 business days to get a response about why it wasn’t showing up. I rang solitary technology and spoke to a man named Thomas, he had answers for me within half an hour after contacting nbn. I decided to sign up on the spot when he called back with the results due to such fantastic customer service. The speed is great and I had NBN connected at my property within one whole hour of the initial first call. We have not had a single drop out. Couldn’t recommend any higher than 5 stars if I tried.
Reply from Solitary Technology
2026.02.11
Hey Karen, Thank you so much for taking the time to share your experience, welcome to Solitary Technology, and thanks again for choosing us! If you ever need anything else or have questions down the track, don't hesitate to reach out.
All's I can say is WOW a great WOW,I was having major issues with my internet provider & they told me that if I wanted to cancel my service it would take 14days so my daughter found solitary tech a local service & a service like none other I spoke with a lovely very tech savvy guy Thomas & he had us up & running in 1 hour he talked me though step by step setting up a new modern I had no idea what I was doing but Thomas was so patient I mean really patient I am the worst when it comes to anything technical he was ready to send out a technician at no charge to me part of their service but I didn't need it cause THANKS to Thomas we got to the finish line & since being with solitary tech I've had no issues no lagging nothing but fast reliable internet service & the plan Im on is great it's just great too know if I need to call solitary tech I'm not getting someone in India where I'm struggling to understand their English which I know bless them some can talk absolutely great English, but for me having solitary tech local in our community it's just terrific to be able to support businesses in our local community here in Coffs harbor N.S.W. So if you're looking for a trustworthy internet provider do yourself a favour get onboard with solitary tech it's satisfaction guaranteed if I could give more star's I would & Thomas you are a GENUINE GENIUS at what you do 😃😃👍🏾
Reply from Solitary Technology
2026.01.30
Thank you, Rondah! Glad he could get you problem fixed 😁
Stay away from Solitary Technology! They are in my experience the worst NBN provider in Australia.
I chose them for the local Australian support, but that support has proven to be nonexistent. For three months, I've suffered from slow internet speeds that they have failed to fix. After a initial contact with "Thomas" all communication has stopped. Their phone number seems inactive - calls go unanswered and messages are never returned. Emails receive the same silent treatment.
Do yourself a favour and choose literally any other company. You can't get worse service than this.
The absolute worst internet provider! Poor customer service. Both husband and i rang every single day. All of our calls go to voice mail and never once we have recieved a call back. Staff member got back via email saying ' We have not received any calls from your number today - What number were you calling?'
The upload ( after running the speed test as per solitary required- showed 0.85!) And download is 17.8mbps. Anyones here experienced this shockinh dowload speed? Yes! We have never ever ever have experienced anything this bad! Both customer services plus wifi. Its shocking. Staff told me via email to give me an update on Monday. Ive rang and emailed again and again, no reply back. And its thurs today. Save your moneys, go somewhere else guys. This company isnt reliable
Verified
Moved from Aussie broadband when i changed houses. But you get a really non corporate customer support from Solitary. We were so impressed by the customer service, we moved our Telstra Business internet to them too, Review is after 2 months on home internet and 1 month on business plan. If you are looking for people who listens to you and get things sorted for you straight away, i would definitely choose them. Local and Aussie!
Verified
Great nbn internet on Kangaroo Island. Solitary Tech team is great, and organised installation on ver short notice
Reply from Solitary Technology
2025.07.22
Thanks for sharing your experience, Phil! Glad we got everything sorted for you quick smart! Stay safe in the wild weather down there :)