Verified Company
I don’t know why many customers are so disappointed here. I experienced on the contrary. I don’t know if it’s the same company as the address is different, is now in Blk 452 B. Sengkang West. I usually sms them for aircon service. All the guys that come here always do good job & no one tends to cheat or exaggerate for more expensive service like top up gas or chemical wash. Even if I asked if the some aircon have problems & need special treatment they would turn your request if they think the aircon doesn’t have problem. Such honest people you couldn’t find in many aircon company. Our previous aircon company always try to cheat us with more expensive service than just doing the normal cleaning. They also clean the bathroom properly before leaving. Thanks for your service🙏
Used them before. Response and service was good but this time they don’t seem to bother when ask them for availability to service. Very disappointing. Not sure who is manning their WhatsApp account.
Reply from SoCool Pte Ltd - Aircon Servicing Singapore
2024.07.30
sorry for keep you wating for so long time .
currently experiencing a significant shortfall in manpower and are facing a particularly challenging period. As a result, we are unable to respond as quickly as we would like.
currently experiencing a significant shortfall in manpower and are facing a particularly challenging period. As a result, we are unable to respond as quickly as we would like.
I usually pen reviews when I find the services rendered exceed my expectation. I am surprised at the poor reviews.
Today I just had 5 units of my aircon serviced by Mr Chia. He is very thorough in cleaning all five units of my fancoil. There is something on my wall which I could not reach to clean, Mr Chia vacuumed it even without me asking him to. Really appreciate his initiative. I am extremely pleased with Mr Chia’s work. He is not 馬虎 with the job although he had cleaned 4 apartments prior to coming to my place. There are 6 slots for today’s servicing. 辛苦你了. I hope he would be assigned for next aircon servicing.
Appreciation from one of the residents of 518170 on 27-7-24
Reply from SoCool Pte Ltd - Aircon Servicing Singapore
2024.07.30
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our staff. They work incredibly hard to provide the best service, and it means a lot to us to know their efforts are appreciated.
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at this age and time where reviews count, this company just don't bother. not worth our precious time at all.
Reply from SoCool Pte Ltd - Aircon Servicing Singapore
2023.10.23
Thanks for your rating. May I know which job you refer to? We couldn't found any information related to you or your cases. Can you provide more information such as your service appointment date , so that we can investigate and rectify the problem.
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