Outstanding service and support!
The team managing my order went above and beyond to ensure everything was handled perfectly! I was initially unsure about the transaction, but Anna, from the customer service team, guided me effortlessly and made the entire process feel seamless. Her patience and professionalism truly stood out, turning my doubts into complete confidence. Such an exceptional experience!
Date of experience: 15 May, 2026
Date of experience: 15 May, 2026
Poor customer service
Poor customer service support. Emails regarding concerns go unanswered or answered with a true answer to question sent in email. Example wrote that I pay for 3 to 5 day delivery & What I receive is 10 delivery order on the 19 th. Will receive on the 30th. The reply I received from support was I should leave a note at ordering on preference of shipper. No, acknowledgement that I paid $24.99 for 3 to 5 day delivery. FYI there is no place at the order process to add notes. Great communication. Thank you for your customer service support.
Date of experience: 24 May, 2026
Date of experience: 24 May, 2026