Smiles At The Square Reviews

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4.8 | 362 reviews

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Smiles At The Square

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Betina Pampena 2026.06.11

Beware of this place. Check online before going: “Patients of Philadelphia dentist urged to test for HIV and hepatitis, Smiles at Rittenhouse Square closed”. My husband used to see the former owner of the practice and kept seeing Dr Chopra. Last time he went there was on March 2026 and then on May we saw on Instagram the news coming out about this issue. Nobody contacted us, we just saw it on the news by chance, and we were extremely scared. The dentist was cutting corners by reusing materials that should have been discarded after a single use, just to name an example of what she was doing. She was charging a good amount of money for the procedures and even then she was trying to get more money by deceiving the patients and their trust. We even had to pay to our insurance for the HIV and hep B tests. We feel there is no protection for the patient and no punishment for the dentist. God forbid we don’t pay for a procedure, and everything that happens afterwards. But when this woman disregarded her patient’s trust for her own advantage, we had to pay for our own medical expenses and we had to live those days waiting for the results.

J C 2026.06.10

I went here last year because the reviews online were so good. They must be fake. After getting the NOTICE FROM THE HEALTH DEPARTMENT ABOUT MY POTENTIAL EXPOSURE TO HIV AND HEP B AND HEP C, I am DEEPLY disturbed by this dentist. I already had a very bad experience at this office. Dr. Chopra insisted I get a crown and that it was URGENT. She was extremely rude, rushing through the visit, acted annoyed when i asked questions. Told me I needed to have an UNNECESSARY procedure done. I did not trust her opinion and went to another dentist who confirmed it was not necessary. Deeply disturbed by the letter I received from the Philadelphia Public Health department stating Dr. Chopra had severe sanitation violation and now need to be tested for the risk of HIV, HEP C, HEP B she put me at risk for.

McKayla Horton 2026.06.09

I wasn’t going to leave a review but after getting the email attached below I am. I went to SOTS twice- first for an intake and then for a cavity fill and deep clean. The overall energy from the dental assistants was lackluster. They didn’t communicate clearly and were very cold/awkward. The dentist herself communicated with the assistants poorly; I sat in one of the rooms (separate from the main area where she was working on filling cavities etc.) and could hear the dentist shouting for one of the assistants. I then learned when getting my cavity filled that this was a common occurrence. She filled my cavity while calling out to the assistant’s instructions for me and other patients. I was really disappointed when during my cavity she asked an assistant for something and they did not know where it was located. Also, the rooms we were in were disorganized, with materials in areas I felt they shouldn’t be. I do not plan on returning, especially after the DOH email.

I wasn’t going to leave a review but after getting the email attached below I am. I went to SOTS twice- first for an intake and then for a cavity fill and deep clean. The overall energy from the dental assistants was lackluster. They didn’t communicate clearly and were very cold/awkward. The dentist herself communicated with the assistants poorly; I sat in one of the rooms (separate from the main area where she was working on filling cavities etc.) and could hear the dentist shouting for one of the assistants. I then learned when getting my cavity filled that this was a common occurrence. She filled my cavity while calling out to the assistant’s instructions for me and other patients. I was really disappointed when during my cavity she asked an assistant for something and they did not know where it was located. Also, the rooms we were in were disorganized, with materials in areas I felt they shouldn’t be. I do not plan on returning, especially after the DOH email.

kitchen towel 2026.06.09

Go there at your on Peril. This place should be shut down and everyone involved should be held accountable! “ Dear Recipient, The Philadelphia Department of Public Health (PDPH) is sending this notification because you or a minor you care for received dental care at the Smiles at the Square/Smiles at Rittenhouse Square dental clinic, located at 255 S. 17th St., St#2507, Philadelphia, PA, between April 2025 and May 2026. We recently learned that instruments were inadequately cleaned and sterilized during this time frame, and single-use medications may have been used on multiple patients. Although we are not aware of any transmission of illness due to these lapses, it is possible that this may have exposed you to infections. As a precaution, we recommend that you be tested for hepatitis C virus (HCV), hepatitis B virus (HBV), and human immunodeficiency virus (HIV). See the attached notification letter for more information, testing recommendations, and locations. Sincerely, Philadelphia Department of Public Health, Division of Disease Control”

Go there at your on Peril. This place should be shut down and everyone involved should be held accountable!

“ Dear Recipient,

The Philadelphia Department of Public Health (PDPH) is sending this notification because you or a minor you care for received dental care at the Smiles at the Square/Smiles at Rittenhouse Square dental clinic, located at 255 S. 17th St., St#2507, Philadelphia, PA, between April 2025 and May 2026.

We recently learned that instruments were inadequately cleaned and sterilized during this time frame, and single-use medications may have been used on multiple patients. Although we are not aware of any transmission of illness due to these lapses, it is possible that this may have exposed you to infections.

As a precaution, we recommend that you be tested for hepatitis C virus (HCV), hepatitis B virus (HBV), and human immunodeficiency virus (HIV). See the attached notification letter for more information, testing recommendations, and locations.

Sincerely,

Philadelphia Department of Public Health,
Division of Disease Control”

Suffian Deen 2026.05.14

Ayinde Jenkins 2026.05.12

Despite this office being a little far from home for me, I am always willing to make the trip. The entire staff is very friendly and very professional. I was running behind today and they were completely understanding and I still was able to get in and out.

Carl Deakins 2026.05.08

Dean Kane 2026.05.08

The staff is very nice and helped fixed my filling a previous dentist messed up. I got an appointment here very quickly when I originally booked. If you are looking for a dentist in Philadelphia, as a person who has seen a lot of dentists due to teeth issues this is one of the best practices I’ve been to and I would definitely recommend.

quinn brannon 2026.05.07

Always 10/10 service. Very accommodating and efficient

Reply from Smiles At The Square 2026.02.11

Thank you for the 5 stars! It means so much to our entire team. We’re honored to be part of your dental health journey and are always here to keep your smile healthy and bright!

Amber Foy 2026.05.07

Friendly people at the front desk but I didn’t trust the dentist. She seemed like she was more interested in trying to sell me a $3,000 sleep apnea device than listening to what I was trying to explain about my sleep apnea & what I wanted to do. Also the questionnaire is insanely long & asks really random questions like “Are you a touchy/sensitive person?” What does that have to do with my teeth?? I genuinely would like to know because I’m so confused what that has to do with my teeth?

Reply from Smiles At The Square 2026.05.08

Thank you for your feedback. I’m sorry the consultation came across that way, as it was never our intention to make you feel pressured or unheard. Sleep apnea appliances are unfortunately expensive, especially since we do not work directly with medical insurance, which is why we try to be very upfront about treatment costs from the beginning so there are no surprises later.

The initial CBCT scan was taken at no charge to properly evaluate your airway and facial structure so we could provide an accurate diagnosis and discuss appropriate treatment options. We also discussed alternatives, including expansion therapy, even though that is not a treatment we currently provide in our office. Our goal was to educate you on the available options, not to force you into any treatment.
Regarding the questionnaire, I understand that a question like “Are you a touchy/sensitive person?” may sound unusual or unrelated to dentistry. The reason it is included is to help us better understand a patient’s physical sensitivity, comfort level, and possible dental symptoms. It can also be part of screening for issues such as a constricted chewing pattern, clenching, grinding, tooth wear, or sensitivity. These questions help us plan care in a way that keeps the patient as comfortable as possible during treatment.
We respect that every patient has different goals and preferences regarding their care, and the decision is always completely yours. I do appreciate your feedback.

Dr. Chopra

Ethan Bisselberg 2026.05.06

I visited Dr. Chopra for wisdom teeth removal. I was pretty nervous going into it and she did a wonderful job making the experience stress-free. She frequently checked in with me over the following days to make sure everything was all good, which I appreciated.

Reply from Smiles At The Square 2026.05.08

We’re thrilled to hear that your wisdom teeth removal experience with Dr. Chopra went so smoothly! We completely understand how nerve-wracking oral surgery can feel, and it’s always Dr. Chopra’s priority to ensure every patient feels comfortable, informed, and at ease throughout their entire treatment journey.
Post-operative care and follow-up are something we take very seriously at our practice — your recovery and peace of mind matter just as much to us as the procedure itself. We’re so glad the check-ins were helpful during your healing process.
Thank you for taking the time to share your experience. Reviews like yours help our community find trusted, compassionate dental care when they need it most. We look forward to being your dental home for years to come!

Wes Graves 2026.05.06

Reply from Smiles At The Square 2026.05.08

Thank you for the 5-star review! We’re so glad you had a great experience at Smiles at Rittenhouse Square. Our team is dedicated to providing top-quality cosmetic and dental care in Philadelphia’s Rittenhouse Square — and reviews like yours mean everything to us. We can’t wait to see you at your next visit! 😊

Evan Nabrit 2026.04.22

Bridget Green 2026.04.22

Reply from Smiles At The Square 2026.05.08

Thank you for the 5-star review! We’re so glad you had a great experience at Smiles at Rittenhouse Square. Our team is dedicated to providing top-quality cosmetic and dental care in Philadelphia’s Rittenhouse Square — and reviews like yours mean everything to us. We can’t wait to see you at your next visit! 😊

Anthony Preston 2026.04.21

I don’t typically write reviews, but this practice truly stands out. Overall, a high-quality experience. Smiles on the Square is well run across the board, with a welcoming front desk and a staff that is consistently professional and kind. I recently moved to Philadelphia and needed dental work, and I’m glad I found them. There is no doubt Dr. Chopra will be my dentist for the foreseeable future. I needed an extraction this year, and Dr. Chopra clearly explained the procedure, recovery, and next steps, including implants, which made the process far less stressful than expected.

Reply from Smiles At The Square 2026.05.08

Thank you so much, Anthony, and welcome to Philadelphia! 🎉 We’re thrilled that Smiles at Rittenhouse Square could be your dental home as you settled into the city.
It means a lot that you took the time to share your experience — especially for something as daunting as an extraction. Dr. Chopra and our entire team believe that clear communication and compassionate care make all the difference, and we’re so glad that came through for you.
We look forward to supporting your smile for years to come, through your implant journey and beyond! 😊

Kate Furst 2026.04.10

Reply from Smiles At The Square 2026.04.12

Thank you for the 5-star rating! It means so much to our team at Smiles at the Square. Dr. Chopra and our staff are committed to providing the best dental care possible — from routine cleanings to cosmetic dentistry — and we’re so glad your visit exceeded expectations. We look forward to seeing you again soon!

eliora 2026.04.01

i love this place so much. dr. chopra is wonderful and so skilled! she got my wisdom teeth out in minutes, she made the process of getting partial veneers really easy, and she is always kind and efficient. also lisa at the front desk is so lovely and she always has very stylish nails. the staff here clearly cares about the patients and if i wasn’t moving away i would keep coming here for sure. ♡

Reply from Smiles At The Square 2026.04.12

Thank you so much for this amazing review — it truly made our day! We’re so happy to hear that Dr. Chopra made your wisdom tooth extraction and partial veneers experience smooth, comfortable, and stress-free. Providing skilled, compassionate dental care — from oral surgery to cosmetic dentistry — is what we love to do at Smiles at the Square. We’ll be sure to pass your kind words along to the whole team! We’re sad to see you go, but we wish you all the best. If you’re ever back in the area, we’d love to see you!

Paige Roller 2026.03.20

Dr Chopra is so patient and kind- I have massive dental anxiety- and she talks you through everything- keeps you posted on how much time you have left in the chair. I can’t say enough good things about her!

Reply from Smiles At The Square 2026.03.22

Thank you so much for your kind review! We truly appreciate you choosing Smiles at the Square in Rittenhouse Square, Philadelphia for your dental care.

Our team is dedicated to providing high-quality, comfortable, and personalized dentistry to patients in Rittenhouse Square, Center City Philadelphia, and surrounding neighborhoods. Whether you’re visiting us for preventive care, cosmetic dentistry, or restorative treatments, we strive to make every visit a positive and stress-free experience.

We’re so glad to hear you had a great visit with us. Your trust means everything, and we look forward to keeping your smile healthy and bright!

– Smiles at the Square Team

Ava 2026.03.18

Reply from Smiles At The Square 2026.03.22

Thank you so much for your kind review! We truly appreciate you choosing Smiles at the Square in Rittenhouse Square, Philadelphia for your dental care.

Our team is dedicated to providing high-quality, comfortable, and personalized dentistry to patients in Rittenhouse Square, Center City Philadelphia, and surrounding neighborhoods. Whether you’re visiting us for preventive care, cosmetic dentistry, or restorative treatments, we strive to make every visit a positive and stress-free experience.

We’re so glad to hear you had a great visit with us. Your trust means everything, and we look forward to keeping your smile healthy and bright!

– Smiles at the Square Team

Isabella Korfmann 2026.03.14

I had a great experience with Dr. Chopra and her team. Everyone I interacted with was knowledgable, skilled and kind. I got a deep cleaning, tooth filling and 2 wisdom teeth extractions and it was all completed quickly and painlessly. The office has a great view and a calm and efficient atmosphere. I’m generally afraid of going to the dentist so I’m particularly grateful for the high quality care and attention I received. I highly recommend this practice!

Reply from Smiles At The Square 2026.03.22

Thank you so much for your thoughtful review! We’re so glad you had a great experience with Dr. Chopra and our team. It means a lot to hear that your deep cleaning, filling, and wisdom teeth extractions were comfortable and stress-free—especially since we know dental visits can feel intimidating.

We’re proud to provide gentle, high-quality dental care in a calm and welcoming environment here at Smiles at the Square in Rittenhouse Square, Philadelphia. Your recommendation truly means everything to us. We look forward to seeing you again!

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