Basically paid £90 for a problem that’s still there!! I thought when you book an emergency they would remove the tooth not having to pay another £300 on top for the tooth to be removed so basically paid £90 for a course of antibiotics that I’d already been on a week before!
Reply from Smile Dental Clinic
2026.06.12
Hi Lucianna,
Thank you for your feedback. We are sorry to hear you were disappointed with your visit.
When you contacted the practice, the emergency appointment fee of £80 and the extraction fee of £300 were both explained over the phone before your appointment was booked. The purpose of the emergency appointment was to assess the tooth, diagnose the problem, and discuss the available treatment options.
At your appointment, the dentist confirmed that the tooth required extraction. Antibiotics were only prescribed because you chose not to go ahead with treatment.
We understand dental treatment can be an unexpected expense, but our fees are provided in advance so patients can make an informed decision about their care.
If you would like to discuss your concerns further, please contact the practice directly and we will be happy to help.
Kind regards,
Smile Dental Clinic
Thank you for your feedback. We are sorry to hear you were disappointed with your visit.
When you contacted the practice, the emergency appointment fee of £80 and the extraction fee of £300 were both explained over the phone before your appointment was booked. The purpose of the emergency appointment was to assess the tooth, diagnose the problem, and discuss the available treatment options.
At your appointment, the dentist confirmed that the tooth required extraction. Antibiotics were only prescribed because you chose not to go ahead with treatment.
We understand dental treatment can be an unexpected expense, but our fees are provided in advance so patients can make an informed decision about their care.
If you would like to discuss your concerns further, please contact the practice directly and we will be happy to help.
Kind regards,
Smile Dental Clinic