Great Sales Progression Service
Gin at Smart Homes was our Sales Progression agent, operating on behalf of our vendor. She was very proactive, great at communicating and dealt with issues which came up in a very professional manner. Based on our experience of dealing with Gin, we would have no hesitation in recommending Smart Homes.
Dear Emma
Thank you so much for review,
I will pass on your comments to gin and the team .
Best wishes
Jamie
Diane Burton2025.11.17
Gin and Tom at Smart Homes worked tirelessly for me on a complicated sale.
Gin went above and beyond to help me. She was amazing ...... a credit to the company.
A big thank you to the team at Smart Homes!
Best wishes Diane x
Dear Diane
Thank you so much for your recent review
I will pass your feed back on to Gin,Tom and the team
Amy Rushton Campos2025.11.05
Best in class estate agents!
A big shout out to Jamie for his expertise and to Debbie who kept me well informed at every stage of the process. Couldn’t recommend them highly enough.
Thank you so much.
*****
Dear Amy
Thank you so much for your recent 5 star Review .
I will pass your feedback on to Debbie and the Team !!
Best wishes
Jamie
Christina Costello2025.10.29
Having just brought our first home, i must say how fantastic all the team were. Biggest mention to Gin as we have been in contact for around 18 months she has always made me feel at ease so much so i will miss talking with her. Thank you im forever grateful x
Dear Christina,
Thank you so much for your recent review. I will certainly pass on your comments. To Gin
Best wishes
Jamie Smart
Kate Ince2025.10.27
When looking at estate agents I was told they all the same it just comes down to price and this couldn’t be further from the truth. Smart homes stands miles apart from the rest. Right from the start I had a professional valuation where I was emailed a clear overview and communication was consistent clear and honest. Feedback on every viewing. Even attending viewings by smart homes I knew my home was in good hands as you are always given a brochure with great knowledge of the home you are viewings which wasn’t the case when attending viewings by other agents. And particularly a mention of Helen in the sales progression team, I felt I was personally supported through the whole process. weekly updates and really working as hard as possible to process my sale and purchase to completion as soon as possible, she eliminated so much stress by proactively messaging all parties and looping me in before I even thought to follow up and made the process so much easier. I can’t recommend Smart homes enough!
Dear Kate
What a lovely review thank you so much for your feed back
Best wishes
Jamie
Dawn Shuttleworth2025.10.26
Smarts have successfully helped sell my elderly parents' home and the purchase of another property, and we would highly recommend them. Our case has been an extremely challenging process that has taken over 6 months! Throughout, the staff at Smarts have provided a highly professional approach/service and thanks to their great communication skills, we always felt we were in good hands. In particular, we would like to thank Debbie Guest for all her tireless efforts in getting this sale and purchase over the line! Well done! My parents are very happy.
Dear sajad
Thankyou so much for your recent review
I will pass the feedback on to Sue and the team
Best wishes
Jamie
Majid Mohammed2025.10.16
I want to thank Helen Cole for all her hard work in helping with my property purchase. She was kind and professional, all the details were explained clearly and she went all out to make sure the process went through smoothly. I am very grateful for her help.
Dear Majid
Thank you so much for your recent 5 star review in relation do your dealings with Helen , I will certainly pass your comments on !
Regards
Jamie
H Shafi2025.10.06
⭐☆☆☆☆ Rude, Condescending & Completely Unprofessional
I recently contacted Smart Homes Shirley regarding a property I was genuinely interested in. What I received in return was one of the most dismissive and unprofessional interactions I’ve ever had with an estate agent.
I spoke with Mark, who immediately brought up that I had cancelled viewings in the past — as if that somehow justified speaking to me like a nuisance. For the record, I’ve always had the decency to cancel when necessary rather than waste anyone’s time. That’s called courtesy — something he clearly lacks.
When I started asking genuine questions about the property, he repeatedly brushed me off with, “I don’t know, I don’t go out, I just book the appointments.” No effort. No interest. No professionalism. Just attitude.
I even told him, “I’m a potential buyer, and your behaviour has completely put me off.” And I meant every word. If this is how they treat serious buyers, it explains why some sellers struggle to move their homes.
If I were the seller, I’d be horrified knowing the person representing my property was actively pushing buyers away. It’s shocking how comfortable he seemed being rude on the phone — as if that’s standard practice there.
In short: terrible service, arrogant staff, and zero accountability. If you value respect, communication, and professionalism, steer well clear of Smart Homes Shirley.
Sellers, be careful who you trust with your property — sometimes the biggest obstacle to your sale isn’t the market, it’s your agent.
Dear Mr Shafi
I am really disappointed to read your review , this certainly is not the feedback we would normally receive .
I am away from the office today ,
I will recall the telephone conversation for review tomorrow as well as meeting with Mark regards your feedback and respond to you you .
Regards
Jamie Smart
Mark Inspired2025.09.26
I have successfully sold a flat with Smart Homes in Shirley and they were great all the way through. From the valuation with Jamie Smart to the weekly reviews with him for his team and quality viewing assistants the pre sales agreed process was professional and supportive. When I got the offer agreed Serena Lowe was assigned as my sales progressor and she deserves a special shout out for always being available, knowledge and doing everything she could to push the sale forward. I would recommend Smart Homes from start to finish and when you get a sale agreed, ask for Serena!
Dear Mark
Thank you so much for your review ..
I will pass your comments on to Serena .
Kind regards
Jamie
Peter Bevan2025.09.14
Smarthomes did a fantastic job selling our property. Serena made all the difference pushing solicitors for information when we needed it.
Some companies will sit back and just wait but not Serena she made the effort when we needed it most.
So we'll done Smarthomes team a great job 10 out of 10.
Thank you
Dear Peter
Thank you so much for your recent Review
Kind regards
Jamie
Deborah C2025.09.05
Smart Homes have been professional from start to end. They work exceptionally well as a team. Communication to me as a seller has been very good throughout the sale process. There was never any discontinuity of service if my key contact was away/out of the office. When selling again, Smart Homes would be my first choice.
Recently Sold my property through Smart Homes and was impressed by their Service and professionalism. They gave good sound advice as to selling methods, handled all viewings smoothly.
After a Sale was agreed provided regular updates as to progress of Sale, special mention of Sue Danter who chased solicitors and buyer regularly to help expedite the sale.
Thank you so much for your recent review , I will pass this on to the Team !!!
Kind regards
Jamie
Baljinder Singh2025.08.12
We instructed Smart Homes for the sale of our home in Hall Green. From the moment I contacted Jamie Smart to request a valuation to the completion date, this company beamed with professionalism, local area expertise, but remained kind, approachable and helpful. Every member of the team we came across was excellent. We were particularly struck by the quality of the post-sales management team, ensuring that everything proceeded in a smooth manner. Serena Lowe is absolute gold; we really appreciated her calm manner and advocacy for us. We would strongly recommend you choose Smart Homes when selling your home.
Dear Bal
Thank you so much for your lovely feed back I will pass your comments on to Serena and the Team !
Best wishes
Jamie
karen benton2025.08.06
I recently sold my late Mothers property in Solihull with Smart Homes and couldn’t be more pleased with the service I received. Initial consultation with Jamie was professional yet considerate that it was my family’s home for over 60 years. Following an agreed sale Helen was absolutely invaluable throughout the entire process. Selling as part of a long chain brought its challenges, but Helen’s professionalism, patience, and constant communication made all the difference.
She guided me through every twist and turn with reassurance and expert advice, going above and beyond to keep everything on track. I always felt supported and well-informed, no matter how complicated things became.
A huge thank you to Helen and the entire team at Smart Homes — I wouldn’t hesitate to recommend them to anyone looking to sell or buy in the area.
We have had a brilliant experience selling our home with Smart Homes - from the start to completion everyone has been wonderful (Simon, Rob & Sue) ensuring things were progressing and proactively providing updates
Dear Laura
Thank you for your recent Google reveiw , I will pass your comments on to the team
Best wishes
Jamie
barbara williams2025.07.26
Excellent through out the sale of our house.Going above and behond with the buying of our new one. We can't praise them highly enough for all the work they put in.
Another fantastic experience with smart homes, can't recommend them enough. Many thanks to the whole team involved, Simon, and very special thanks to Debbie as well for being so proactive throughout, chasing everyone whenever required, and keeping the sale on track from start to finish and making it happen for us, all with great communication.
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