Smart Homes

Smart Homes Reviews

Excellent rating
4.7
731 reviews Verified
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Reviews (731)
Helen Tierney
Helen Tierney
2024.04.19
Helen was absolutely amazing! She was class from start to finish, she even had to encounter a few emotional conversations with me and her empathy and compassion as something else! Never expected to build such a fantastic relationship with estate agents but would definitely recommend! Thank you Helen, from an emotional Helen lol
Reply from Smart Homes 2024.04.19
Dear Helen Thank you so much for your recent review , I will certainly pass your comments on to Helen and the team .
Georgina Osborne
Georgina Osborne
2024.04.10
Exceptional service throughout! Our second house sale with Smart Homes and we wouldn’t ever use any other agents as they are the best in the game! Special thanks to Helen Cole who goes above and beyond every single time!
Reply from Smart Homes 2024.04.10
Hi Georgina Thank you so much for using Smart Homes service again and thank you for your review . I will be sure to pass on your comments to Helen and the team Best wishes Jamie
Joanna Eley
Joanna Eley
2024.03.25
House purchase Helen in the sales progression team was a great help. She kept me updated every week and chased solicitors on both sides to keep things moving forwards. It made such a difference having someone who understands the process and communicates well. (Source : allAgents)
Reply from Smart Homes 2024.03.25
Dear Joanna Thank you so much for your recent 5 Star Google review for smart homes . I will be sure to pass your comments on to Helen and we all wish you every happiness in your new home Jamie
steven murray
steven murray
2024.03.21
Helen Cole and the team at the Shirley branch were really helpful and professional in helping to sell a local property
Reply from Smart Homes 2024.03.21
Dear Steven Thank you so much for your recent 5 star review , I will be sure to pass your comments on to Helen and the team Thank you again Regards Jamie
David Jordan
David Jordan
2024.03.17
Smart Homes have been excellent throughout out house buying process, through what ended up being quite a long process due to the chain, they were very helpful and communicative.
Reply from Smart Homes 2024.03.18
Hi David Thank you for your recent 5 star google review . I will be sure to pass your positive comments on to the team . Best wishes Jamie
Dean Hamblin
Dean Hamblin
2024.03.17
Felt pressurised into renting. Isold my property as I was splitting up with my partner.she wanted to rent but I wanted to buy and had found a beautiful property and had an offer accepted. Scare tactics were used as I was told by Gin the sales progesser I could loose my sale if it didn't proceed quickly as my buyers would pull out.This was at a time I suffered a family bereavement ( mother and father ).They gave the buyer all the attention and service even though I was paying the fees. I felt I had no alternative but to withdraw my offer.I am now in a damp rented flat instead of the house I wanted to buy. Just sales people interested with sales targets. A DIABOLICAL SERVICE FOR £3500 . Suits and fancy talk don't make good estate agents. With all the good reviews people put on about the progression team it looks like I was unfortunate to have the worst one in the team.This has cost me thousands, money I built up in equity has now been lost by using this company. What I thought would be the best estate agents given their 5 star rating? turned out to be the worst. There are cheaper and more efficient agents locally.
Reply from Smart Homes 2022.04.21
Dear Dean, We take all reviews personally, and we would like to have the opportunity to discuss this further with you. If you would kindly contact us via email at shirley@smart-homes.co.uk with your concerns, we can discuss this further. Kind regards Jamie Smart
Lauren Jordan
Lauren Jordan
2024.03.16
Thank you so much to smarthomes. AGAIN they have made our move smooth and pain free. Couldn’t recommend them more! By far the leading agent in the area. Thank you!
Reply from Smart Homes 2024.03.16
Dear Lauren At last !!!! I hope you and Rob I really happy in your new home. We wish you every happiness. Best wishes. Jamie and the team.
Edward Phillips-schofield
Edward Phillips-schofield
2024.03.12
Issue resolved
Reply from Smart Homes 2024.03.13
Good morning Mr Phillips- Schofield Thank you for your review ,I am so pleased to hear your issue has now been resolved , I have contacted Adam as I know he was keen to resolve the matter too . Regards Jamie
Ahmed Huwait
Ahmed Huwait
2024.03.04
Helen was very cooperative, friendly and professional. Very approachable and continuously giving updates. Highly recommended!
Reply from Smart Homes 2024.03.04
Dear Ahmed Thank you so much for your recent 5 star review . I will pass your comments onto the team. Kind regards. Jamie Smart
Emily C
Emily C
2024.03.04
The team was all very responsive and supportive. I could not fault their service.
Reply from Smart Homes 2024.03.04
Dear Emily. Thank you so much for your recent five star Google review. I will pass your positive comments onto the sales team. Best wishes. Jamie.
Rebecca Enright
Rebecca Enright
2024.03.04
The level of customer service received from Smart Homes is second to none. Jamie and his staff exceeded my expectations and their level of professionalism was outstanding. From the moment I appointed them and put my trust in the company, I knew I was in safe hands with Smart Homes. I wouldn't use any other estate agent to sell my home and can see why they continually win awards for their customer dedication and service. Thank you to all the team - you are amazing!!
Reply from Smart Homes 2024.03.04
Dear Rebecca Thank you so much for your review,I will definitely pass this on to the team. Best wishes to you and your family Jamie
M S
M S
2024.02.26
Excellent level of service throughout the whole process. Great communications keeping me up to date every week. From beginning to end everything was dealt with in a courteous and highly efficient manner. I would definitely recommend this agent. (Source : allAgents)
Reply from Smart Homes 2024.02.29
Thank you so much for your recent 5 star google review !!! Best wishes Jamie
Farah Hussain
Farah Hussain
2024.02.24
Helen at Smart homes (Shirley) has been an absolute amazing agent through out the purchase of our new home. Helen would regularly check in, keep us updated, reassure us at different stages of the process as a first time buyer and answer any questions we had along the way. Helen has been a pleasure to speak to, enthusiastic and very understanding. Thank you Helen for all the help and support on this new journey.
Reply from Smart Homes 2024.02.25
Dear Farah Thankyou for taking the time to post your Google review . I will certainly pass your comments on to Helen and we all wish you every happiness in your New Home Best wishes Jamie
jane thomas
jane thomas
2024.02.12
Absolutely spot on from the get go. Highly recommended, from start to finish. My house sold in the first block booking, no messing around, the agents were so professional and gave good feedback. Great communication from the team especially Helen in sales progression who saw the sale through for me, and showed incredible knowledge of her field. (Source : allAgents)
Reply from Smart Homes 2024.02.12
Dear Jane Thank you so much for taking the time to write your review . I will forward your feedback to Helen and the team Best wishes Jamie
Hamster
Hamster
2024.02.11
Very friendly and helpful company with constant updates and information
Reply from Smart Homes 2024.02.11
Good evening Thank you so much for your recent 5 star google review !!! Jamie
Brian Cheshire
Brian Cheshire
2024.02.05
Excellent Service We would not hesitate to recommend this Estate Agent A very professional and committed team approach to selling your property
Reply from Smart Homes 2024.02.05
Hi Brian Thank you very much for taking the time to leave your 5 star google review . Regards Jamie
Yasir Bandey
Yasir Bandey
2024.02.01
It’s been an absolute pleasure dealing with the sale staff from the beginning to the end. Every one have been equally amazing! I would highly recommend Smart Homes!
Reply from Smart Homes 2024.02.02
Dear Yasir Thank you so much for your recent review , I will certainly pass your comments on to the Team
Rajesh Raud
Rajesh Raud
2024.02.01
My experience at Smart Homes was was friendly and informative thanks to Gin, who was very helpful throughout my visit!
Reply from Smart Homes 2024.02.02
Hi Rajesh Thank you so much for!!! Best wishes Jamie
Firdos Riaz
Firdos Riaz
2024.01.30
Reply from Smart Homes 2024.01.31
Dear Firdos Thank you for your five star Google review in relation to the service you have received through Smart Homes . Best wishes. Jamie
Ellie Jones
Ellie Jones
2024.01.29
Great experience through SH and all staff very well mannered - especially Adam - full of knowledge, experience and great customer service!
Reply from Smart Homes 2024.01.31
Dear Ellie Thank you so much for your recent review in particular with the reference to Adam. I will be sure to pass your positive comments on. Thank you again. Kind regards. Jamie