Verified Company
I loved shopping at Salt Lake Running Company. My doctor recommended SLRC to buy Brooks or Hoka shoes to alleviate my leg pain from working in a school all day. Suzy listened to the issues, made some recommendations and brought several shoes for me to try. I ended up buying one of each brand. There were great options in stock, but I was able to order a color I preferred and have it delivered to my home. Highly recommend!
It’s a great shoe store with expertise, and very helpful and knowledgeable salespeople. Patrick, who gets 5 stars, patiently helped me for over an hour as I tried a half dozen shoes. I would give 5 stars overall but they only had one pair of neutral running shoes in my exact size (admittedly a unique size being 10 wide). I could have ordered online, but that defeats the purpose of going to a store to try the shoes to assure they fit right.
We first stopped by SLRC when my Debbie’s feet were hurting due to wearing vans and plantar fasciitis.
She got the cloud shoes last year and she’s really walking on clouds.
Today we returned to get me new cloud shoes for my new prosthetic leg I’m getting in New York next week.
The staff is super friendly and intelligent and willing to let us try on a dozen or so shoes until we get the perfect fit.
We no longer go to box stores or Amazon since SLRC are so family friendly.
One of my favorite running stores. They have a great selection of trail and road shoes, nutrition products, clothing, recovery tools, and running watches. The staff is very friendly and knowledgeable with real
world running/racing experience and a great at giving product recommendations. Highly recommended for any level of runner/walker.
Worst salesman ever.
Reply from SLRC: Salt Lake Running Company
2025.12.30
Hello Sheila, thank you for sharing your feedback. We're sorry to hear that your experience in our store didn't meet expectations. Our goal is to provide attentive, knowledgeable service to everyone, and it's clear we didn't meet that goal with our interaction with you. We'd appreciate the opportunity to learn more about your experience. If you're open to it, please feel free to email sales[at]slrc.com and share more feedback. We'd appreciate the opportunity to improve, and to help provide solutions. Thanks again for bringing this to our attention.
Tried one couple pairs of shoes today, was ignored for 20 minutes by most of the sales associates. Then I was able to try on a couple pairs of shoes and I wanted to ask the guy his opinion on the shoes. He could have cared less, I would have ordered shoes online if I didn’t want to talk to someone who has more experience with running shoes than me. Left feeling embarrassed and without a pair of shoes. Would not recommend going in unless you know what shoes you’re looking for and don’t need help from the associates
Reply from SLRC: Salt Lake Running Company
2025.12.30
Hello Brianna, thank you for taking the time to share your experience. This is not the level of service we aim to provide, and we are sorry to hear that you left feeling ignored and unsupported. We aim to provide landmark service to every customer, and it's clear we missed the mark. We'd appreciate the chance to learn more about your experience and offer solutions. If you're open to it, please feel free to email sales[at]slrc.com and share more feedback. It would help us improve and give us the chance to provide the kind of customer experience we're known for. Thanks again for bringing this to our attention.
I had an excellent experience with Salt Lake Running Company, especially their online team. I was assisted by Matt, and he went above and beyond to help me with the pair of shoes I had ordered.
Matt was incredibly knowledgeable, patient, and responsive. He took the time to understand my situation, answered all of my questions thoroughly, and made sure I felt confident in my decision. You can tell he genuinely cares about customers and knows running shoes inside and out.
It’s refreshing to get this level of personalized service—especially from an online team. Salt Lake Running Company truly stands out for their professionalism, expertise, and customer-first approach. I highly recommend them to anyone looking for quality running shoes and top-tier support.
Thanks again to Matt and the SLRC team!
