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Reviews ( 101 )
Shaban Alia
2024.07.19
Mike
2024.06.20
As this company gets such good reviews, maybe I just got them on a bad day! I ordered what I thought was 3 Velux discontinued windows, the website pictures showed the window installed, what I got was just the flashing kit. The company did not seem very helpful (until I posted a bad review), but did offer a return. As I did not get a very good response I kept the flashing kits but bought the windows elsewhere, the other company was much more helpful.
Reply from Skylights1
2024.06.27
Dear Mike,
Thank you for sharing your feedback.
We are sorry your experience didn’t match your expectations.
Regarding your order:
The order you placed from our Clearance section was for two Velux flashings only, our customers often buy windows and flashings separately.
We no longer stock Velux, that is why all their items are in the Clearance section.
I picked up your phone call after the order was placed and explained that we didn’t have any windows for the flashings you bought because they were no longer stocked and sold out.
As you can see on other reviews, we are known for taking ownership and caring deeply about our customers.
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
We apologize for any inconvenience or frustration you may have. Please feel free to contact us directly at info@skylights1.co.uk otherwise or phone the office on 02083966979 so we can discuss your experience further.
We hope to have the opportunity to serve you better in the future.
Kind regards,
Tim
Skylights One Team
Rajmund Modriansky
2024.06.20
Second sky light, great service, delivered fast
Dom Shanks
2024.06.03
Excellent service and product, arrived on time.
Good communication.
Peter Mckeever
2024.05.02
FIRST CLASS SERVICE ON TIME 5 XXXXX
Michael Callaghan
2024.04.26
An amazing service from start to finish. Tim has been so helpful right through from initial request to installation completion.
Moshe King
2024.04.11
Very professional and efficient service - great product at great prices! Really impressed.
Mark DeCloedt
2024.04.10
Excellent. Customer service from the start was 5 star, custom skylight fitted like a glove and is performing beautifully. Thank you đź‘Ź
Georgia Georgieva
2024.04.08
Would definitely recommend - speedy delivery and customer service was exceptional! Appreciated the regular updates!
terry xerri
2024.03.28
Very fast service
Mick Mckenna
2024.03.05
Purchased 2 skylights for a conservatory I built great accessory to let light flood in easy to fit fast delivery and extremely well packaged
Mick A&C Properties
Archana Shah
2024.02.29
Excellent service, great communication and quick delivery. Ordered five skylights for our extension and Tim was more than helpful and very patient with all my queries. Would highly recommend them!
Steve Pantony
2024.02.26
Item was in stock, delivery was super quick, protected with a enclosed pallet
Good value. Look great in the flat roof.
Xavier HO
2024.02.14
Mehul Shewakramani
2024.02.06
Good quality product and excellent customer service. The team at Skylights1 really take the time to help and go the extra mile to resolve any issues. Wouldn't hesitate to use them again
Jake Brumby
2024.02.01
I ordered 2 skylights. The staff were very knowledgeable - able to answer technical questions from my builder. They were always quick to reply. There was a problem with late delivery via the courier and the company worked quickly with the courier company to resolve it. Overall, highly recommended - the product quality feels excellent and the customer service was very supportive.
Peter Sharpless
2024.01.29
Very good good price and good delivery time well
Oliver Fryatt
2023.12.18
Great Windows, great company have used before and will be using again.
david marsh
2023.12.15
Fantastic company. The skylights are superb. The company respond extremely fast to any query. I can't speak highly enough of skylights1. Thank you very much
fernando mejia
2023.12.13
Great customer service an excellent delivery
Thank you so much