Verified Company
Update i received $101 back and received a call from the owner Mohammed. While the first ride was amazing it left a bad taste for me. If you do book them ask for Uzair he is the best.
I used Simba service for pick up from Airport to Hotel and Hotel to Airport. Uzair was amazing great driver that picked us up and made my daughter’s day special with the Birthday greet I paid for. I booked it again for hotel pick up and drop off at the airport. We had a mishap with the airline and I needed to be dropped off at a car rental about 40 min away, the driver took us there and I told him I would pay extra and apologized. Upon arrival at the car rental they cancelled our car and we drove back. I asked how much extra it would be and was told $80 in the text message. Upon arrival at the airport we gave the driver $100 cash as he didn’t want to use a card or any other form of payment unless it’s cash. He said no to $100 he demanded $200 said his boss told him for inconvenience. I walked into the airport and didn’t have time to see what happened. My husband walked into and said wow he just asked for $200 and said he wouldn’t open the trunk unless we gave him $200. So I did. I reached out to Uzair and he said that was not what he was told and will send me the money back that I am still waiting on. Mind you I paid over $180 for the trip with taxes and fees plus the $200 cash. Very unprofessional from the driver. Very disappointing.
Reply from Simba Luxury Limo & Car Service
2025.12.27
Thank you for taking the time to share such detailed feedback. First, I am truly heartened to hear that your daughter’s birthday greeting made her day special—providing those memorable moments is exactly why we do what we do.
However, I am deeply service-horrified and embarrassed by the experience you had on your return trip. Please accept my sincerest apologies. What you described—demanding cash payments and refusing to open the vehicle trunk—is a complete violation of our company policies and our core values at Simba Luxury. We pride ourselves on transparency and safety, and the behavior you encountered was predatory and entirely unacceptable.
We have taken the following immediate actions:
* Refund: We have processed a refund of $101 to rectify the overcharge and as a gesture of our regret for the stress caused.
* Termination: We have a zero-tolerance policy for extortion and unprofessional conduct. Please be assured that the driver involved has been terminated and is no longer part of our team.
* Policy Reinforcement: We are conducting a mandatory review with our remaining staff to ensure all billing is handled exclusively through our official booking system, never via cash demands in the field.
I am glad that our owner, Mohammed, was able to speak with you directly, and I appreciate your kind words regarding my personal service. It was a pleasure to serve your family, and I am devastated that another driver’s actions tarnished that experience.
We value your business and your trust above all else. We hope that the actions taken show how seriously we treat your safety and satisfaction. Should you ever decide to travel with us again, please contact me directly so I can personally oversee every detail of your journey.
However, I am deeply service-horrified and embarrassed by the experience you had on your return trip. Please accept my sincerest apologies. What you described—demanding cash payments and refusing to open the vehicle trunk—is a complete violation of our company policies and our core values at Simba Luxury. We pride ourselves on transparency and safety, and the behavior you encountered was predatory and entirely unacceptable.
We have taken the following immediate actions:
* Refund: We have processed a refund of $101 to rectify the overcharge and as a gesture of our regret for the stress caused.
* Termination: We have a zero-tolerance policy for extortion and unprofessional conduct. Please be assured that the driver involved has been terminated and is no longer part of our team.
* Policy Reinforcement: We are conducting a mandatory review with our remaining staff to ensure all billing is handled exclusively through our official booking system, never via cash demands in the field.
I am glad that our owner, Mohammed, was able to speak with you directly, and I appreciate your kind words regarding my personal service. It was a pleasure to serve your family, and I am devastated that another driver’s actions tarnished that experience.
We value your business and your trust above all else. We hope that the actions taken show how seriously we treat your safety and satisfaction. Should you ever decide to travel with us again, please contact me directly so I can personally oversee every detail of your journey.
Simba Luxury is the best, most reliable car service. I had a job where I had to travel to a different state weekly, and I’m so grateful I found Simba Luxury. My driver Mohammed was always reliable and professional for every ride I took back and forth from the airport. Getting picked up from the airport was also so much easier than calling an uber. He was always ready at the terminal when I landed, and it was easy to find his car. The car was always clean and very spacious. If you are ever traveling for work or for personal trips, and you want a driver you can count on, then Simba Luxury is the way to go. I would definitely recommend using their services for your travels with the holidays coming up!
Reply from Simba Luxury Limo & Car Service
2025.11.13
Thank you so much for your kind words!
Very reliable and great communication! Highly recommend!
Reply from Simba Luxury Limo & Car Service
2025.10.21
Thank you so much for your kind words! We’re glad to hear you appreciated our reliability and communication. It was a pleasure serving you, and we look forward to providing you with another great ride soon!
We used this car service from LGA to our hotel and hotel back to airport. Our flight to New York ended up being a six hour delay. I received multiple communications during the delay that Simba luxury was tracking my flight/delay and would make sure to be there when we did land. And they were right there when we landed! Both drivers were had were very professional and personable. Will absolutely use them on our next trip and highly recommend!
Reply from Simba Luxury Limo & Car Service
2025.08.17
Thanks we would love to see you guys again in nyc have a wonderful day
I booked simba thru theur website and upon arriving chauffeur was waiting right by baggage claim to receive us. Clean car, fiji water, coconut water.
Theyre setting standards. 10/10
Reply from Simba Luxury Limo & Car Service
2025.10.21
Thank you for choosing Simba Luxury! We’re glad our reliability and communication stood out. Your satisfaction is our priority, and we look forward to your next trip with us.
I travel very frequently between EWR & JFK so does my family I have been booking with simba for about 2 years not a single delay in my pickup smooth, clean & professional drivers. 10/10 recommended.
Reply from Simba Luxury Limo & Car Service
2025.10.21
We sincerely appreciate your positive review! Our team takes pride in reliability and clear communication, and we’re thrilled to know it made your experience a great one.
simba luxury limo inc , was super helping with starting and completing my ride to the airport ! Very professionally , fast service , will definitely be riding with them again , 10/10 service
Reply from Simba Luxury Limo & Car Service
2025.10.21
We truly appreciate your feedback, hope to serve you again soon!
