Verified Company
They will charge you extra while holding your goods hostage, they didn't render unpacking service they were contracted for. They've renamed themselves, split their Maps listings into three different locations, to hide bad ratings (breaking Google terms and conditions for G-Maps). A quick google search will show an article about how they cried about alleged bots giving them bad reviews, judging from my experience, the bad reviews were likely all true. I have two broken TVs, and a house filled with boxes as proof they don't care about anything but money and that honoring contracts mean nothing to them. They will try and trick you into signing documents, if you do business with them be sure to have a lawyer present! What little they did unpack they damaged, and left quickly, leaving me to store about 150 boxes myself, before it rained. I will be monitoring this review to make sure it doesn't get taken down.
edit 1: They've publicly posted my wife's name and personal contract details.
Reply from Mudanzas ServiMoving
2026.09.16
Dear William,
First of all, we consider it important to clarify for those who may read this review that you are the relative of Mrs. Ioana and that this review refers to the exact same moving service about which she has already published another review on this profile. Therefore, this is not a second experience or another service provided by ServiMoving, but rather two evaluations made by members of the same family regarding a single move.
That being said, we must state that several of the statements made do not reflect what happened during the provision of the service.
At no time did ServiMoving withhold your belongings. The delivery was conditioned by a change of destination requested at the last minute and by the delay in the arrival of the container at the port, circumstances beyond our company's control. Despite this, we made a significant logistical effort for you to receive your move before Christmas, even assuming additional costs that were not passed on to you.
Regarding the alleged breach of unpacking, during the delivery we maintained constant communication with Mrs. Ioana by phone and WhatsApp, and at no time were we informed that our team was refusing to carry out the contracted unpacking. Had this alleged situation been communicated to us while our team was at the home, it could have been resolved immediately. Our team acted following the instructions received during delivery, especially in relation to the existing space limitations in the dwelling.
Regarding the mentioned damages, we do not accept that they can be attributed to our delivery team. In an international move, claims for damages must be handled by the origin agent and the corresponding insurance company, who must analyze the incidents and determine their cause and potential liability. ServiMoving, as the destination agent, will collaborate by providing all documentation that may be necessary.
Likewise, we reject the statements regarding alleged deceptions or manipulations of our presence on Google. Our company operates publicly and with transparency, and holds documentation related to this service, including communications and work reports.
We fully respect your and your wife's right to express your opinion about the service. At the same time, we consider it important that those who consult these reviews know that both evaluations correspond to the same family and a single move, and that ServiMoving disagrees with several of the statements made for the reasons previously set forth.
We remain at the disposal of the origin agent and the insurer to collaborate in the formal management of any incident related to the service.
Sincerely, The ServiMoving Team
First of all, we consider it important to clarify for those who may read this review that you are the relative of Mrs. Ioana and that this review refers to the exact same moving service about which she has already published another review on this profile. Therefore, this is not a second experience or another service provided by ServiMoving, but rather two evaluations made by members of the same family regarding a single move.
That being said, we must state that several of the statements made do not reflect what happened during the provision of the service.
At no time did ServiMoving withhold your belongings. The delivery was conditioned by a change of destination requested at the last minute and by the delay in the arrival of the container at the port, circumstances beyond our company's control. Despite this, we made a significant logistical effort for you to receive your move before Christmas, even assuming additional costs that were not passed on to you.
Regarding the alleged breach of unpacking, during the delivery we maintained constant communication with Mrs. Ioana by phone and WhatsApp, and at no time were we informed that our team was refusing to carry out the contracted unpacking. Had this alleged situation been communicated to us while our team was at the home, it could have been resolved immediately. Our team acted following the instructions received during delivery, especially in relation to the existing space limitations in the dwelling.
Regarding the mentioned damages, we do not accept that they can be attributed to our delivery team. In an international move, claims for damages must be handled by the origin agent and the corresponding insurance company, who must analyze the incidents and determine their cause and potential liability. ServiMoving, as the destination agent, will collaborate by providing all documentation that may be necessary.
Likewise, we reject the statements regarding alleged deceptions or manipulations of our presence on Google. Our company operates publicly and with transparency, and holds documentation related to this service, including communications and work reports.
We fully respect your and your wife's right to express your opinion about the service. At the same time, we consider it important that those who consult these reviews know that both evaluations correspond to the same family and a single move, and that ServiMoving disagrees with several of the statements made for the reasons previously set forth.
We remain at the disposal of the origin agent and the insurer to collaborate in the formal management of any incident related to the service.
Sincerely, The ServiMoving Team
