I came in for a tattoo removal consultation. This is not my first time having the procedure. I previously had a session in Oahu and understand that removal usually happens gradually with fading over time.
The physician here did spend time explaining the laser machine, which I appreciated. However, during the consultation my skin was described as “African American skin.” In a medical setting, skin should be discussed using clinical classifications such as melanin levels or Fitzpatrick skin type, not ethnicity or nationality. During my previous treatment in Hawaii the discussion focused on the characteristics of my skin rather than labeling it by race.
This is actually the third time I have encountered this type of terminology at clinics in Washington. I have heard comments about being “too dark,” questions about whether I have a tan, or assumptions about ethnicity rather than a discussion of skin using medical terms. It feels outdated and does not inspire much confidence when evaluating a treatment like laser tattoo removal.
I was also asked to find out who my previous provider was and what machine they used. While background information can be helpful, patients should not be expected to go back and conduct research in order to receive a consultation.
For comparison, clinics like Removery have evaluated my skin using proper medical terminology rather than ethnicity, which feels much more professional for this type of procedure. Because of that, I will likely continue treatment elsewhere.
Very unlikely I will return.
My hyperpigmentation journey included multiple failed treatments before finding success here through proper diagnosis and targeted approach rather than throwing random procedures at the problem hoping something works which wasted years and thousands of dollars previously unfortunately speaking.
I’ve gotten two laser hair removal packages for my face and it’s been so great. I have brown skin with black hair and deal with pcos but i’ve seen fantastic results. I love working with my technician YaoYao. She’s so thorough and really listens to my concerns, HIGHLY RECOMMEND!! Everyone at the office is super nice and the prices are reasonable compared to others in the area!
Reply from serenityrejuvenationcenter.com
2026.02.07
Dear Shweta - Thank you so much for your feedback. ! We're so happy to hear that you've had such a great experience with our laser hair removal packages, especially given your specific needs. We're thrilled that you're seeing fantastic results and that you love working with YaoYao. We'll be sure to let her know that you appreciate her thoroughness and attentiveness. We're also glad you find our prices reasonable and that you appreciate our friendly staff! Sincerely - SRC Team & Dr. O'Connell
Potenza skin tightening gave my lower face subtle yet noticeable improvements without any downtime or major discomfort.
Reply from serenityrejuvenationcenter.com
2025.12.05
Greetings Titus - thanks for taking the time to leave us feedback. You left a great description of the expected result from Potenza. The numbing cream helped with any anticipated discomfort for sure. We look forward to seeing you next month! Sincerely - SRC Staff & Dr. O'Connell
Trust matters for cosmetic procedures and Dr O'Connell earned mine through detailed explanations and honest treatment expectations
Reply from serenityrejuvenationcenter.com
2025.12.05
Dear Nolan - Thank you for your feedback. I'm so glad to hear that my detailed explanations and honest treatment expectations earned your trust. We are excited to see the progress from the first session of tattoo removal. See you in 12 weeks ! Thank You - Dr. O'Connell & SRC Team
IPL vascular treatment cleared my spider veins effectively with Dr O'Connell explaining the science behind each pulse.
Reply from serenityrejuvenationcenter.com
2025.12.05
Maximus - Thank you for the feedback! I'm so glad Dr. O'Connell was able to clear your telangiectasias effectively with the IPL tip. We will se you in follow up next month. Thank You - SRC Team & Dr. O'Connell
I went in for Picosure laser to treat hyperpigmentation, and the results were incredible, even after just one session without any pain or discomfort. My dark spots were all gone within a week.
If you’re dealing with stubborn pigmentation and want something effective without a long recovery, I’d highly recommend it. I’m so happy with the results!
Reply from serenityrejuvenationcenter.com
2025.11.28
Thank you so much Tai for sharing your feedback! We're so happy to hear you had such a great experience with Picosure laser and that you're pleased with your results. We will be seeing you for follow up soon and we look forward to that ! Happy Thanksgiving and We appreciate your recommendation! SRC Team & dr. O'Connell
Actually shocked how quickly my tattoo started fading after just two laser sessions with their advanced equipment here
Reply from serenityrejuvenationcenter.com
2025.12.05
Dear Jordan - Thanks for the feedback. Yes we are certainly making nice progress. Indeed the best technology, and Dr. O'Connell ( a Cynosure Luminary provider with 12 years of experience with picosecond technology ) certainly helps as well! See you in a few months. Almost there ! Thank You - SRC Team & Dr. O'Connell