Verified Company
I had a very disappointing experience staying at Serenity New Boys Hostel. The overall management is extremely poor and unprofessional.
The management is very bad, and the owners are highly irresponsible. They do not receive calls when we try to contact them regarding issues. They collected rent for April and May but are not allowing students to stay, saying it is an academic contract and not running on a proper PG basis. This is completely unfair and misleading.
They also mislead students by focusing on events and promotions to attract people to join the PG, while completely ignoring basic needs and living conditions.
The food quality is extremely poor. Most of the time, only North Indian food is provided, with very little or no South Indian options. The food is often unhealthy and feels like junk. For dinner, they frequently serve items like pizza, burgers, and pasta instead of proper meals, which is not suitable for daily consumption. I personally suffered from food poisoning due to the poor quality of food.
Hygiene is a serious concern. There are a lot of cockroaches in the rooms, and there is no proper cleaning or maintenance, making the living conditions very uncomfortable and unhealthy.
There are also serious concerns about safety. Items go missing, and there have been instances of theft. Even after complaining, no proper action is taken.
Overall, this hostel fails to meet even basic standards of living. I would strongly not recommend Serenity New Boys Hostel to anyone looking for a safe, hygienic, and reliable place to stay.DON'T JOIN TO ANY OF THE BUILDING OF SERENITY
Here management people nly review their building itself
Reply from Serenity Empire
2026.05.06
Dear Raj, Thank you for sharing your concerns. Please share your details so that we can verify the origin of these context. We would like to reply to every points you pointed out.
1. We challenge you openly to find a hostel with a better professional management than serenity hostels do. You can visit the hostel once and verify it yourselves.
2. Serenity has only single owner and you can find him every time in the office and we are very sure no owners of any other hostels will be physically present in the premises like ours do, You can verify this by visiting other hostels.
3. Yes you are right. We are running as an academic year contract and students retaining can always stay in April and May without making any payments. Again, if you are not clear on this, its your failure in understanding things as this was completely informed at the time of admission and taken signature from both students and parents.
4. And how we can mislead students by doing events ?
5. We have a mix of both North and South food menu. Serenity Hostels food is the best food in the entire hostel industry and thats how we have got 70% retention every year and thats how we make sure students continue staying in Serenity Hostels. And a very false allegation of food poisoning also mentioned. Sir, if food poisoning is there it should be there for the whole 2000 students and staffs as all of them are eating the same food you eat.
6. We have housekeeping staffs who clean rooms and washroom on everyday basis. And for cockroaches, we agree that there are some rooms which had cockroach issues due to unhygienic living of students. But we makes sure that pest control has been done and solved issues.
From these mentioning of your concern its sure that you are not a person who likes to live in an environment where events and celebrations are there, not in a place where normal average students are satisfied. All the best for your future.
1. We challenge you openly to find a hostel with a better professional management than serenity hostels do. You can visit the hostel once and verify it yourselves.
2. Serenity has only single owner and you can find him every time in the office and we are very sure no owners of any other hostels will be physically present in the premises like ours do, You can verify this by visiting other hostels.
3. Yes you are right. We are running as an academic year contract and students retaining can always stay in April and May without making any payments. Again, if you are not clear on this, its your failure in understanding things as this was completely informed at the time of admission and taken signature from both students and parents.
4. And how we can mislead students by doing events ?
5. We have a mix of both North and South food menu. Serenity Hostels food is the best food in the entire hostel industry and thats how we have got 70% retention every year and thats how we make sure students continue staying in Serenity Hostels. And a very false allegation of food poisoning also mentioned. Sir, if food poisoning is there it should be there for the whole 2000 students and staffs as all of them are eating the same food you eat.
6. We have housekeeping staffs who clean rooms and washroom on everyday basis. And for cockroaches, we agree that there are some rooms which had cockroach issues due to unhygienic living of students. But we makes sure that pest control has been done and solved issues.
From these mentioning of your concern its sure that you are not a person who likes to live in an environment where events and celebrations are there, not in a place where normal average students are satisfied. All the best for your future.
