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Reviews ( 871 )
2024.07.26
2024.07.26
| United Kingdom
Great hot tub
From the beginning of looking at a new hot tub to the questions we had on the products and different types to the final delivery and installation the process was easy and straightforward. Great hot tub at a fantastic price. So far we have enjoyed using it and relaxing after work or longer at weekends.
Would recommend Scunthorpe hot tubs to all of my friends and family,
2024.07.26
2024.07.26
| United Kingdom
Ex display hot tub
Absolutely fantastic From start to finish, any questions before placing order to put our mind at ease, to delivery and set up first class, no complaints at all, explained everything perfectly so we could enjoy our hot tub immediately.
Date of experience: 03 July, 2024
Date of experience: 03 July, 2024
2024.07.26
2024.07.26
| United Kingdom
Escape hot tub
Ordered the Escape tub and was impressed with the communication regarding delivery. Paul was the engineer who was in charge of the installation and he was very friendly and helpful with the whole set-up. We've had the tub a week now and we ( and especially the grand kids!!) are extremely happy with the whole experience. I would highly recommend
Date of experience: 19 July, 2024
Date of experience: 19 July, 2024
2024.07.25
2024.07.25
| United Kingdom
Best decision I’ve made
Visited Scunthorpe megastore as the deals offered looked too good to be true , salesman was informative bet definitely not pushy , left us to look and answered all our questions when we approached him , we bought a Cassiopeia with a heat pump, arrived as planned, installed by ste with absolutely no hassles ,
I have osteoarthritis and was hoping the tub would help with pain ,, genuinely amazed at the results , an hour in tub just relaxing on first day and pain just melted away , slept better that night than god knows when !!!
Great tub at a great price from a great company . Hot tub megastore is ⭐️⭐️⭐️⭐️⭐️ !
2024.07.24
2024.07.24
| United Kingdom
Amazing
Amazing Delivery Guys!
Had my Sapphire Spa Delivered today and what an amazing experiance! Everything was done from start to finish and no question was too much trouble.
Rebecca Classen
2024.07.20
Horrendous just been in trying to buy. Poor guy on the floor was totally tied up so went to see if anybody else about, got bad attitude when I asked and then totally ignored - waited and got a sarky remark as we finally left. Sorry guys that would have been the easiest sale you have ever had. Won't be back and would recommend nobody else bothers.
Dear Rebecca,
Thank you for sharing your recent experience with us. We are truly sorry to hear about the challenges you faced during your visit and the negative impression it left on you.
We understand that prompt and respectful service is crucial, and we apologize that you feel that you received poor Attitude and lack of assistance.
This is very unusual to hear this as we pride ourselves on 5 Star Customer Service, since this review we have spoken to our showroom staff and they have had no recollection of this event.
Please know that we take your concerns seriously and will address this with our team to prevent such incidents in the future however we would need to gain some more information from yourself. We value all our customers and would appreciate the opportunity to make it right. If you’re willing, please contact us directly at info@scunthorpehottubs.co.uk so we can discuss your experience further.
Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.
Sincerely,
Scunthorpe Hot Tubs
2024.07.15
2024.07.15
| United Kingdom
Brilliant service!
Excellent service, was fully informed how long delivery would be and had a call the morning of delivery with a 2 hour time slot. Dan who delivered to us was amazing, he took the time to talk us through everything from the set up to top tips and what accessories are good to buy. Would definitely recommend.
Ian w
2024.07.11
Very good service and VFM. Dan the engineer was particularly helpful! Recommended 😁👍
2024.07.05
2024.07.05
| United Kingdom
Hot Tub Removal
Great overall service sold my hot tub for a reasonable amount. Was collected by Paul and Mido nice fellas payment made in full before they even touched it which I appreciated. Was a little late in the day but I also appreciate that it’s not the kind of job that can always run smoothly with traffic also to consider so be patient they will come and remove quicker than you think my hot tub was out the garden in under 10 minutes 😄
Date of experience: 04 July, 2024
Date of experience: 04 July, 2024
jordan Potter
2024.06.30
Amazing hot tub service but massive help from Taz he the one man round that sort me out fast and cheerful I so happy everything he did not very often I do review but I need to for Taz good lad well done keep up the work
2024.06.24
2024.06.24
| United Kingdom
Brilliant delivery and installation
Great price, slightly cautious when paying as wanted bank transfer but was all above board.
Delivery was fab, Paul and his helper did a great job of negotiating the tight access, super quick set up and came back a bit later to check everything was up and running properly.
Thanks again
Date of experience: 19 June, 2024
Date of experience: 19 June, 2024
2024.06.23
2024.06.23
| United Kingdom
Fantastic service
Fantastic service from ordering to delivery, very helpful and answered all questions, the 2 guys that delivered and installed our new hot tub were very friendly and helpful
2024.06.23
2024.06.23
| United Kingdom
First class service from start to finish
What a great hot tub! Bought to replace one we've had for 12 years, yet it cost less and is much better value. Fits neatly under our purpose-built pagoda. Can relax idly and listen to sounds through the speakers, or, gentle hydro therapy work out with plenty of room.
Communication from first to last was responsive and helpful. Harry delivered and installed the spa and nothing was too much trouble for him. His professionalism was impressive. Thank you to all the team!
Date of experience: 10 June, 2024
Date of experience: 10 June, 2024
2024.06.21
2024.06.21
| United Kingdom
A fantastic product from a super professional company!
Scunthorpe Hot tub as a company have really got their customer service right. Everyone I spoke to was knowledgeable and helpful, attention to my requirements and attention to detail regarding installation and delivery was faultless. They gave me a sense of confidence right from the start. The product is absolutely amazing, excellent quality and finish and added wifi functions really useful, moodlights, non slip steps to the great net to catch
any leaves or debris. Really cannot fault anything and the brilliant delivery guys took our old one away. Seamless service from ordering to installation, I can't thank you all enough.
2024.06.21
2024.06.21
| United Kingdom
Absolutely outstanding
From the moment we visited Scunthorpe hot tubs, to the moment our hot tub was installed the service has been outstanding. They were extremely helpful when we visited and gave us plenty of time and help whilst we chose our hot tub. Our hot tub was installed by Nick, and he was absolutely brilliant. We would highly recommend purchasing your hot tub from Scunthorpe hot tubs. Thank you so much. Michelle & James
2024.06.20
2024.06.20
| United Kingdom
Outstanding
Wow , Scunthorpe Hot Tubs you rock , what a fantastic experience , you guys couldn’t have been more professional and helpful from initial phone call to installation , ordered on the 5th of May my installation date was to be 27th .. I am in East Scotland , I was happy with that , I received a phone call 1week later from Taj to see if I could accept delivery on the 17th , very happy me said yes . I was kept up to date by Myles and his assistant right to them arriving at my home , they had it set up and running in no time and everything explained very clearly by Myles , I am absolutely over the moon with my Adonis SE and would recommend Scunthorpe Hot Tubs 100% + Thank you all
2024.06.20
2024.06.20
| United Kingdom
Hot tub review
Excellent customer service and happy with the tub.
2024.06.20
2024.06.20
| United Kingdom
I would recommend
Excellent service; the installation team were great. After 2 lazy spas in as many years. We decided a cat proof hot tub was needed
We love the purchase and it's an unbeatable price.