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Buenos días , hice un pedido la semana pasada , decia que me entregarian el 27 de noviembre y no he sabido nada de nada.No localizo el pedido y nadie se ha puesto en contacto conmigo para saber que pasa por telefono.Me han cobrado 18 € , para entregar en dos dias, y no ha sido cierto, por favor diganme que ha pasado con mi pedido.Gracias.Dada la tardanza creo que no los gastos de mensajeria se me deberian reembolsar.Por favor averiguen si han perdido mensajeria mi paquete.Gracias
Les he escrito e-mail y no saben nada
Por favor necesito una solucion ya, despues de muchas reclamaciones, a la empresa de trasnporte por mi parte, ayer recibi un correo de ellos, diciendo que la mercancia ha sido robada, no sabian esto?, que el 28 de noviembre ocurrio el robo, nadie les aviso de esa empresa para decir lo que ha pasado?, no les han madado nada de nada, ningun tipo de justificante de denuncia?, no entiendo nada.Supuestamente no trabajan con ellos, y yo que soy una clienta tengo que averiguarlo.Por favor una solucion cuanto antes.Estan jugando conmigo.Gracias
Reply from Savelli Religious
2025.12.02
Buenos días,
gracias por su mensaje y por las indicaciones que nos dejó durante el fin de semana (cuando nuestra oficina estaba cerrada). En cuanto las recibimos, hemos contactado de inmediato con el transportista para solicitar y acelerar la entrega y pedir una verificación completa del estado de su envío.
En este periodo de alto tráfico postal por el Black Friday y las compras navideñas, pueden producirse algunos retrasos o incidencias excepcionales en las rutas de mensajería. Aun así, queremos tranquilizarla: estamos totalmente disponibles para brindarle toda la asistencia necesaria y seguir el caso hasta que se resuelva correctamente.
Lamentamos sinceramente las molestias ocasionadas. Al mismo tiempo, nos sabe mal que su valoración haya sido un poco apresurada, ya que estamos interviniendo con el transportista desde que tuvimos noticia del retraso.
En las próximas horas le enviaremos una actualización por correo electrónico con los avances y, en cuanto el mensajero nos confirme la nueva fecha de entrega o cualquier detalle adicional, se lo comunicaremos de inmediato.
Gracias por su paciencia y confianza. Seguimos a su disposición para cualquier otra necesidad.
Savelli Religious Team
gracias por su mensaje y por las indicaciones que nos dejó durante el fin de semana (cuando nuestra oficina estaba cerrada). En cuanto las recibimos, hemos contactado de inmediato con el transportista para solicitar y acelerar la entrega y pedir una verificación completa del estado de su envío.
En este periodo de alto tráfico postal por el Black Friday y las compras navideñas, pueden producirse algunos retrasos o incidencias excepcionales en las rutas de mensajería. Aun así, queremos tranquilizarla: estamos totalmente disponibles para brindarle toda la asistencia necesaria y seguir el caso hasta que se resuelva correctamente.
Lamentamos sinceramente las molestias ocasionadas. Al mismo tiempo, nos sabe mal que su valoración haya sido un poco apresurada, ya que estamos interviniendo con el transportista desde que tuvimos noticia del retraso.
En las próximas horas le enviaremos una actualización por correo electrónico con los avances y, en cuanto el mensajero nos confirme la nueva fecha de entrega o cualquier detalle adicional, se lo comunicaremos de inmediato.
Gracias por su paciencia y confianza. Seguimos a su disposición para cualquier otra necesidad.
Savelli Religious Team
I received my Rosary today.
I have several concerns:
1. The plastic box the Rosary was placed in was cracked because it floated around the Fed Ex envelope and no padding was used to secure it in place and to protect it!!!! Fortunately the Rosary was not damaged.
2. The paper that came with it does not say it was Blessed by Pope Leo. It says I, Donna Buscemi, was given the gift of a Plenary Indulgence. It does not say that the Rosary has received the Apostolic Blessing.
So, if this Rosary was actually taken to the Vatican on a Wednesday when the Pope Blesses lots of things, then I should have papers that say it received an Apostolic Blessing from Pope Leo - not that I have received a Plenary Indulgence.
I gifted a Rosary from the Vatican to a friend that was Blessed by Pope Francis shortly before his death, so I know what the paperwork should say. I know what you sent is not official Vatican paperwork and I understand it but I have no confidence that this Rosary actually made it to the Vatican for an actual Blessing. And if it was A Blessed item, it should have been handled with care and respect and not just placed in an envelope without foam or paper wrapping to secure it inside the envelope to travel 4,450 miles from Rome to my house.
I purchased this Rosary from you because the Vatican does not have Seven Sorrows Rosaries and the Savelli web site did have one and said it could be Blessed by the Pope.
So, I would like a paper from you that says it received an Apostolic Blessing from Pope Leo. If it really did!
Extremely disappointed in Savelli Religious,
Donna Buscemi
Reply from Savelli Religious
2025.12.02
Dear Donna,
thank you for your message, and we’re truly sorry for your disappointment.
We’re sorry it arrived cracked. As you understood, it was most likely damaged during transport. We’re relieved the rosary is intact and we’ll improve the padding for future shipments.
As already clarified by email, we do not sell Apostolic Blessings; ours is an initiative for customers who cannot travel to the Vatican: when possible, the rosary is taken to the General Audience to be among the items present for the Holy Father’s blessing. So the paper included is our own parchment. As stated on our website and repeated in all communications related to the blessing, this information is always provided. We’re sorry if it may have been overlooked.
We remain fully available to assist you and to review your order together by email. We hope that, once everything is clarified, you may wish to reconsider and update your feedback, as we always act with transparency and respect for our customers.
With sincere regards,
Savelli Religious team
thank you for your message, and we’re truly sorry for your disappointment.
We’re sorry it arrived cracked. As you understood, it was most likely damaged during transport. We’re relieved the rosary is intact and we’ll improve the padding for future shipments.
As already clarified by email, we do not sell Apostolic Blessings; ours is an initiative for customers who cannot travel to the Vatican: when possible, the rosary is taken to the General Audience to be among the items present for the Holy Father’s blessing. So the paper included is our own parchment. As stated on our website and repeated in all communications related to the blessing, this information is always provided. We’re sorry if it may have been overlooked.
We remain fully available to assist you and to review your order together by email. We hope that, once everything is clarified, you may wish to reconsider and update your feedback, as we always act with transparency and respect for our customers.
With sincere regards,
Savelli Religious team
The advertisement did not mention this was a Anglican rosary, i wouldn't have ordered it. Although it exceeded my expectations, I wanted a catholic rosary. I paid so much for something I don't know how to use. Sadly I am disappointed about the advertising on this item. The Holy water was very nice.
I received my order in a timely manner. The products are very well made and packaged extremely well for delivery. Certificates for the Apostolic Blessing from the Pope are beautiful and individualized. I was recently in Rome for the Jubilee year but could not bring back a lot of items or I could not find what I was looking for due to the crowds. This allowed me to purchase beautiful items and have them shipped. Yes, shipping and tariffs were expensive but worth it as I will be using the items for Christmas presents.
Reply from Savelli Religious
2025.11.24
Mariann, thank you so much for your thoughtful feedback.
We’re truly glad your order arrived on time and in perfect condition. We always do our best to keep a high shipping standard, so that parcels leaving Italy reach you as quickly and safely as possible, with careful packaging and clear tracking.
We also understand that international shipping and tariffs can be costly, and we’re grateful for your trust—especially knowing these gifts will be for Christmas. Wishing you a beautiful Advent season and a joyful Christmas!
We’re truly glad your order arrived on time and in perfect condition. We always do our best to keep a high shipping standard, so that parcels leaving Italy reach you as quickly and safely as possible, with careful packaging and clear tracking.
We also understand that international shipping and tariffs can be costly, and we’re grateful for your trust—especially knowing these gifts will be for Christmas. Wishing you a beautiful Advent season and a joyful Christmas!
I ordered a lovely rosary bracelet for my friend and had it blessed. Communication was amazing, the product was beautiful and it arrived quickly. I wa supplied a FedEx number to follow my package. I am very pleased with the quality and customer service. I trust them and will buy from them again.
Reply from Savelli Religious
2025.11.24
Thank you Debbie! Thank very much for your lovely feedback. We’re delighted the rosary bracelet and blessing were exactly what you hoped for, and that our communication and service made the experience smooth. We always aim to ship quickly from Italy with reliable tracking, so we’re glad the FedEx updates were helpful.
Your trust means a great deal to us, and we look forward to serving you again soon.
Your trust means a great deal to us, and we look forward to serving you again soon.
Lots of items to choose from on the website. Easy to order online. Items were despatched from Italy yesterday and they were delivered to me in the UK today. My items were received in excellent condition as they were very well packaged. Amazing service! Highly recommended. Thank you.
Reply from Savelli Religious
2025.11.24
Thank you very much for your feedback, Lynn. We’re delighted you found the website easy to use and that your order reached the UK so quickly. We take great care with packaging and dispatch from Italy, so it’s wonderful to hear everything arrived in excellent condition :)
I have visited the Savelli store in Rome 2x, June 2006 & October 2025. My adult daughter also in June 2025. I have also ordered rosaries through mail 2x to USA. Excellent service and quality rosaries for all experiences. I don't buy jewelry for myself, but I do value a beautiful rosary to help with my daily prayers. These rosaries are perfect and Savelli has always given me well-made hand-crafted rosaries. I have bought 11 from them so far in 20 years. All are pictured except my adult son's wood & strassball rosary as he took it to college with him. The green and purple murano St. Theresa rosaries are from 2006. The purple belongs to my daughter that will take with her when she settles in a permanent home. The multi colored murano glass and light blue glass with gold rosaries were mailed internationally to me. 2 days shipping and faster than Amazon!! Love that items are blessed this year for Jubilee. The rest were purchased from my recent trip at the store. The women who helped me went above and beyond and were so nice in helping me. I wish I remembered their names but am so thankful for them finding unique rosaries. I do recommend that you buy what you see and like if you visit the store. Some items can only be found at the store and others only online. Especially the beautiful mosaic rosaries and items. My daughter bought me the light blue mosaic rosary and I grabbed the pearl mosaic rosary at last visit. You can't get those rosaries online. I LOVE this shop and the wonderful people that I met there. You are in great hands and care for your religious needs. Purchase with confidence either online or in-person.
Reply from Savelli Religious
2025.11.10
Tara, thank you so much for sharing this beautiful testimony and for accompanying us over 20 years, in Rome and from the USA!
We are truly honored that you chose Savelli for your rosaries, both for yourself and for your family. Knowing that our hand-crafted rosaries support your daily prayers and are part of such special moments in your lives means a lot to us.
We’re especially happy to hear about your experience in our Rome store and with our team – we will keep doing our best to offer unique pieces and heartfelt service.
From all of us at Savelli: thank you for your trust, your kindness, and your loyalty. It is a joy and an honor to serve you. 💙
We are truly honored that you chose Savelli for your rosaries, both for yourself and for your family. Knowing that our hand-crafted rosaries support your daily prayers and are part of such special moments in your lives means a lot to us.
We’re especially happy to hear about your experience in our Rome store and with our team – we will keep doing our best to offer unique pieces and heartfelt service.
From all of us at Savelli: thank you for your trust, your kindness, and your loyalty. It is a joy and an honor to serve you. 💙
I could not find the place to enter my discount so immediately sent an email following but no adjustment could be made. That is not a great reply from you. At 83 I find navigating your site for a discount difficult… your policy is ungodly.
Reply from Savelli Religious
2025.11.10
Iris, thank you for your feedback. We are truly sorry for the inconvenience and frustration you experienced, and we understand how disappointing this must have felt, especially when trying to use your discount.
For the future, we kindly invite you to contact us before completing your purchase, so that we can assist you step by step and make sure your discount is correctly applied. We will be more than happy to help you personally and do our best to make your experience smoother and more comfortable.
For the future, we kindly invite you to contact us before completing your purchase, so that we can assist you step by step and make sure your discount is correctly applied. We will be more than happy to help you personally and do our best to make your experience smoother and more comfortable.
Love the Rosary bracelets I purchased for gifts. Nicely packaged, quality products and they were shipped quickly. Great customer service. I was so happy I ordered two more. Thank you. 🙏
Reply from Savelli Religious
2025.11.10
Hello Pat, thank you so much for your kind words and for choosing our rosary bracelets as gifts! We are very happy to know that you appreciated the packaging, quality, and quick shipping, and it means a lot to us that you decided to order more. Thank you again for your trust and support – we are truly grateful.
