Verified Company
The clinic and staff seemed wonderful however, I was referred for emergency specialist care and there was none available until Monday. It was devastating to spend 5.5 hours waiting for advice from a specialist and I only got to see a regular (kind and gentle) vet and hear the same news. Unfortunately, I consider the time and money spent a waste.
I have been very impressed with the vets I have seen at Sash and how they have help my dog out on a variety of issues from tumors to skin allergies . Thank you so very much esp Dr Andrew, Dr Penny, Dr Peter , Dr David, Dr Micheal, Dr Gary and everyone who has taken such wonderful care of Pickles the pug. And a thanks to Briana at reception for being so lovely to me in my most stressful moments!
Great people
The people there were INCREDIBLE we picked up our dog Milly today after an overnight stay following surgery, the nurse was incredible clearly giving instructions to us and genuinely giving us time for our stupid questions and Milly clearly loved her, Ryan the surgeon has been so good and patient again thoroughly explaining everything to us in language we understood we are so happy with SASH their genuine care for the animals is fantastic
Date of experience: 11 December, 2025
Date of experience: 11 December, 2025
Compassionate and professional. The wait was short and Dr Ryan was very compassionate and very thorough. His explanations were easy to understand (even during a traumatic time). Nursing staff were incredible, allowing our boy to stay with us for as long as possible and recover with us in the consult room to ease with the anxiety felt by all. The staff genuinely care for your pet and love what they do. We are now confident that he is in the very best hands for his life saving surgery tomorrow
Meagan was spectacular. She outlined the treatment plan clearly, and her bedside manner with respect to both me and my pet was exceptional.
It is worth noting that another emergency vet I contacted said they were unable to help as my pet was neither a cat or dog. I am unbelievably grateful to Meagan for researching outside of her area of expertise in order to give my bird early access to the treatment which will hopefully save his life.
Can not fault the level of care and attention that was given to myself and Puss Puss. The nurses sending photos and messages were just wonderful and the time spent by Ivan and Michael to explain everything, answer my questions and have my mind as ease, particularly when I couldn't be there at all with Puss Puss.
Everyone was very friendly. The vet nurse, Laine, was great. She was calm with our distressed dog, friendly, told us everything she was doing and why. She came back to check on Rocket and kept us updated about when Rocket would be seen by the vet. The vet, Matthew, was also good. He explained everything and gave us all the options with likely outcomes. He was gentle with Rocket and reassuring to us.
Desiree and the team were absolutely excellent. Provided great advice over the phone to triage my dog Sweep, and gave him painkillers and checked on us while we were waiting to be seen. The vet Megan was also brilliant and managed to flush the grass seeds out his foot. Thank you so much to everyone for the amazing care. Kind Regards, Elise
Our experience with SASH has been great.
The reception staff were friendly and helpful.
The vet and vet nurses were also friendly, knowledgeable and informative and we felt very reassured that our fur baby was in good hands for his surgery.
Initially we weren’t sure how our boy would go because he suffers from anxiety (especially when at the vet), but once having the initial consultation, we were confident he would be okay. We also appreciated getting a few photo updates whilst he was in the hospital.
All in all, SASH provided an excellent service. Thank you 🙂
