Entreprise vérifiée
Ce que les clients disent de Santos Khoury LLC
Avis récents
I would like to thank Michelle Santos for her patience, kindness, and for taking the time to give me a clear explanation when I called to ask for information. She treated me with great respect during a very stressful moment. Thank you for your attention.
I would not waste money on them! Since I’ve already wasted money for hiring them and nothing happened and my brother have already been deported.
Bruno helped us so much throughout the marriage-based adjustment of status process. We’ll be forever grateful to him!
My husband and I were approved for our green card application within 4 months of filing which was a huge burden off our shoulders. The team was consistent with response times within the app throughout the process and was able to answer any queries we had, which made things flow a lot easier than filing on our own. We did start the providing documents in Nov but the application wasn't filed till April so that was a bit stressful for us, but other than that we're happy with the service provided!
Fueron súper eficientes con su trabajo y el departamento legal se comunicó conmigo muy bien durante todo el proceso.
Cuando detuvieron a un familiar, estábamos desesperados por encontrar un buen equipo legal. Así llegamos a Santos Khoury. Fue un proceso largo y difícil, pero siempre nos respondieron rápido y estuvieron pendientes de todo. Eso nos dio mucha tranquilidad. Estamos muy agradecidos con todo el equipo por ayudarnos en un momento tan complicado. Gracias por todo!!!!
Excellent firm they answered all your questions very professional people
They answered you even in the weakened
I am so happy with this lawyer
Iba a esperar para dejar la reseña, pero me sorprendió lo rápido y bien que trabajaron todos. Cuando tuve la primera llamada con Michelle, se tomó todo el tiempo del mundo para explicarme super bien lo que necesitaba y qué íbamos a hacer primero. Ya cuando el equipo legal se comunicó conmigo, ella me siguió colaborando con cuanta duda me salía, así su rol fuera de Intake y no de paralegal. El trato, impecable. Muy profesional. Y lo mejor es que ya me llegó el permiso de trabajo, estoy más que feliz!
Dejo mi testimonio para agradecer el acompañamiento de principio a fin que me brindó esta firma. Tuve la oportunidad de hablar por primera vez con Michelle, quien me indicó claramente cuál sería el camino a seguir, la estrategia para ganar mi caso y las opciones más viables para mi situación. Lo que más destaco es que trabajan con personas de todas partes del mundo, lo que permite conectar con alguien de tu mismo origen y brinda una profunda tranquilidad emocional. Gracias por acompañarme en todo; los seguiré recomendando siempre.
Exploitative, opportunistic
Unprepared for court, astonishing lack of communication, derelict in duty. Should have been, and had the right to, communicate with ICE but left that to the immediate and extended family, who are, naturally, terrified and feeling wholly unmoored. In the climate we are in, where rule of law appears suspended, a lawyer ought to be providing a sense of grounding. We did not find that. At no point were we communicating with the lawyers we had hired, at all, and whoever was manning the phones—the go between—had enormous difficulty holding onto the logistics, parameters and baseline facts of the case. Nor did they possess an interest in discovering them! Unnecessary delays naturally exacerbated health issues and created new threats. An inability to logically comprehend and relay instructions created alarming levels of unnecessary stress. There was the sense that there were prefabricated answers sent out to very specific questions so that the answers were nonsensical and inapplicable. This firm feels exploitative and I think we would have been better off simply providing the court with the documents already in order, and clearly telling the story. This firm feels opportunistic.
Date de l'expérience: 11 October, 2026
Date de l'expérience: 11 October, 2026
My Experience with Santos Khoury LLC: $6,000 Paid, and a $2,500 Refund Still Denied
I paid Santos Khoury LLC a total of $6,000 in April 2026 for immigration legal services for my loved one, who was detained by ICE. Within less than a month of hiring the firm, I had lost confidence in their representation and was left fighting to recover $2,500 for a bond request that I paid for but, based on my experience, did not receive.
On April 21, 2026, I had an initial consultation with Sara from Santos Khoury LLC regarding a bond request for my detained loved one. During that consultation, she also offered the firm’s services for his removal defense case. Based on the services discussed and offered, I paid $3,500 for the removal defense case and an additional $2,500 for the bond request, totaling $6,000.
On May 4, 2026, I had a consultation with the firm’s attorney, Arleen Cruz. During this meeting, I was informed that my loved one was not eligible for bond because of how he entered the United States. Despite this information, I asked the attorney to proceed with the bond request because I had already paid for that service. Unfortunately, the meeting left me feeling disappointed and unsupported. I received little reassurance about how the firm intended to help my loved one, and I left with serious concerns about the representation I was receiving.
On May 7, 2026, Ms. Cruz spoke with my loved one at the ICE detention facility for less than 15 minutes. During that conversation, he asked about his eligibility for bond and was again told that he was not eligible.
On May 8, 2026, the firm represented my loved one at his master calendar hearing. After reviewing the services provided and considering my interactions with the firm, I became increasingly concerned about the lack of progress on the bond request and the overall quality of the representation. I no longer felt confident that the firm was providing the services I had paid for.
I subsequently requested a refund of the $2,500 bond fee. Instead of issuing a refund, Gabriela from the billing department proposed transferring the $2,500 to the removal defense case. I had paid for a specific service a bond request and I did not agree that the money should simply be transferred to another legal matter. I wanted the service I had paid for to be provided or my money returned.
My loved one and I ultimately decided not to continue with the firm’s representation. On May 19, 2026, I formally canceled the contract in writing and requested a refund. That request was denied.
To date, I have not received my $2,500 refund. I also filed two disputes with my bank in an attempt to recover the money. Both disputes were unsuccessful. My bank attempted to resolve the matter with the firm, but, according to the information provided to me, the firm did not respond to its efforts. After exhausting these options, I am now considering taking legal action against Santos Khoury LLC to recover the $2,500 I paid for the bond request.
My message to anyone considering hiring an immigration law firm: Please do your research and carefully review your contract before handing over your hard earned money. When someone you love is detained by ICE, you are scared, vulnerable, and desperate for help. You put your trust in an attorney because you believe they will fight for your loved one and guide you through one of the most difficult experiences of your life.
That was the position I was in. I trusted this firm because I wanted to help my loved one. Instead, I found myself disappointed with the services I received and fighting to get back $2,500 for a service that I believe was not provided as agreed. No family should have to experience the additional stress of fighting to recover money while already dealing with the emotional pain of having a loved one in immigration detention.
Please protect yourself. Ask questions, keep copies of every contract and receipt, document all communication, and understand exactly what services you are paying for.
🚨Estafa🚨SCAM🚨 Tomó nuestro dinero y literalmente no hizo nada. Ni siquiera se presentaron a la audiencia de mis prometidos. Ella se autodeportó, y tuvieron el descaro de pedir aún más dinero 😒
Horrible experience. This company literally destroyed my life. I was in a fully legal status before working with them. They took my 10000$, did nothing, changed attorneys for my case without my consent, gave me wrong information and misled with their advice the way I lost my status and ended up in legal limbo. I am filling the claim on them. People, beware and don't give them your money! What they do you can do easily yourself for free! They are fully unprofessional, unresponsive, they don't even show their faces during calls! Real scam!
I do not recommend, and would not use them again for any immigration legal support.
To start, it was very hard to communicate directly with Jad (my lawyer) directly. He was not available during normal business hours. And I had to always communicate through an app first, where responses came from different paralegals with little consistency. It could take days or weeks to get clarity and it was very difficult and time consuming to reach my attorney.
I had clearly explained that timing was critical so I wouldn’t go out of status, and I was assured they could meet that timeline. Despite that, my application was mailed late, which caused a lot of anxiety.
There was also a major issue where they forgot to include my medical exam (I-693), which resulted in an RFE. And instead of taking responsibility, the firm blamed it on a third-party mailing service they use. Please note they don't mail the applications themselves and mistakes are more likely to happen due to this.
Overall, I did not feel supported or confident in the handling of my case, and I would not recommend them to anyone.
Santos Khoury ,LLC This firm's service and teamwork i have no words to describe the excellent work you do to help people.
if one is looking for an attorney, they should choose firm's like this one I Support legal immigration done the right way. legal immigration has allowed people like some my family to succeed and purse their American dream, give back and is an important part of what makes this country great. I am proud to be a citizen Thank you so much.
Réponse de Santos Khoury LLC
2026.07.31
Thank you so much, Isha, for your thoughtful review and kind words about our team. It means a great deal to all of us.
We’re honored by your trust and your recognition of the work we do. Every member of our team is committed to providing compassionate guidance, clear communication, and dedicated representation to help our clients navigate the immigration process with confidence.
Thank you for recommending our firm to others. We truly appreciate your support and wish you and your family all the best!
We’re honored by your trust and your recognition of the work we do. Every member of our team is committed to providing compassionate guidance, clear communication, and dedicated representation to help our clients navigate the immigration process with confidence.
Thank you for recommending our firm to others. We truly appreciate your support and wish you and your family all the best!
Beautiful
Réponse de Santos Khoury LLC
2026.07.31
Thank you so much, Amjad! Your kind words truly mean a lot to our entire team.
We work hard every day to provide compassionate guidance, clear communication, and dedicated representation to every client we serve. Knowing you had a positive experience with Santos Khoury is the greatest compliment we could receive.
Thank you again for your trust and support. We wish you and your family nothing but the very best!
We work hard every day to provide compassionate guidance, clear communication, and dedicated representation to every client we serve. Knowing you had a positive experience with Santos Khoury is the greatest compliment we could receive.
Thank you again for your trust and support. We wish you and your family nothing but the very best!
As an immigrant, I faced a challenging immigration situation. After contacting Santos Khoury, Bruno promptly scheduled a free consultation, reviewed my case, and explained the process based on their experience with similar cases. I also appreciated the flexible installment payment option.
Within a week, I was assigned to Attorney Arleen Cruz, who guided me through every step. My case was filed within 15 days, and I received a successful outcome in approximately 45 days, with the timeline largely dependent on the court's workload.
Throughout the process, the entire Santos Khoury team was responsive, professional, and patient, usually replying within one business day. I sincerely thank Bruno, Attorney Arleen Cruz, Fernando, and the entire team for their dedication and support. Thanks to their hard work, we won my immigration case. I highly recommend Santos Khoury to anyone seeking experienced and compassionate immigration attorneys.
Réponse de Santos Khoury LLC
2026.08.03
Dear Prasanna,
Thank you so much for taking the time to share your experience. Reading your review truly means a great deal to all of us here at Santos Khoury.
We know how overwhelming and uncertain the immigration process can feel, and we're honored that you trusted Santos Khoury to help guide you through it.
We're especially glad that Bruno was able to provide you with a clear understanding of your options from the very beginning and that our flexible payment plan helped make quality legal representation more accessible.
Attorney Arleen Cruz, Fernando, and the rest of our team are deeply committed to keeping our clients informed, supported, and treated with the respect they deserve throughout every stage of their case.
Knowing that you felt heard, informed, and cared for—and, most importantly, that your case was successful—is the greatest reward we could ask for.
Thank you again for your kind words and recommendation. It was truly a privilege to represent you, and we wish you and your family continued success, stability, and happiness as you move forward in this new chapter of your life.
Warm regards,
The Santos Khoury Team!
Thank you so much for taking the time to share your experience. Reading your review truly means a great deal to all of us here at Santos Khoury.
We know how overwhelming and uncertain the immigration process can feel, and we're honored that you trusted Santos Khoury to help guide you through it.
We're especially glad that Bruno was able to provide you with a clear understanding of your options from the very beginning and that our flexible payment plan helped make quality legal representation more accessible.
Attorney Arleen Cruz, Fernando, and the rest of our team are deeply committed to keeping our clients informed, supported, and treated with the respect they deserve throughout every stage of their case.
Knowing that you felt heard, informed, and cared for—and, most importantly, that your case was successful—is the greatest reward we could ask for.
Thank you again for your kind words and recommendation. It was truly a privilege to represent you, and we wish you and your family continued success, stability, and happiness as you move forward in this new chapter of your life.
Warm regards,
The Santos Khoury Team!
Compassionate and professional immigration support
As an international student on Day 1 CPT, I was facing a challenging immigration situation. After submitting my inquiry through the website, Bruno promptly scheduled a free consultation, reviewed my case, and explained that they had successfully handled similar cases. After signing the agreement, I appreciated the flexible installment payment option.
Within a week, I was assigned to Attorney Arleen Cruz, who clearly explained the process and immediately started working on my case. The filing was completed within 15 days, and I received a successful outcome in about 45 days (the timeline was mainly due to the court's workload).
Throughout the process, the entire Santos Khoury team was responsive, professional, and patient. I consistently received replies within one business day, and every question was answered with care. I am truly grateful to Bruno, Attorney Arleen Cruz, Fernando, and the entire team for their dedication and support. Thanks to their hard work, we won my immigration case. I highly recommend Santos Khoury to anyone seeking knowledgeable and compassionate immigration attorneys.
Date de l'expérience: 15 June, 2026
Date de l'expérience: 15 June, 2026
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