If I could give zero stars, I would. This place is absolutely horrible. They lie about insurance, claim to accept it, then conveniently turn out to be OUT OF NETWORK and push a cash price instead. Total waste of time.
They constantly have new staff, which says a lot—clearly they can’t keep employees. That alone is a huge red flag and feels extremely sketchy.
The manager is incredibly unprofessional, openly gossiping about patients in her office with other staff. On top of that, she always seems annoyed and makes faces, which creates a very uncomfortable environment.
This office is not clean, poorly run, and they clearly have no experience working with children. I would never recommend this place to anyone. Save yourself the frustration and go somewhere else.
I visited Santa Fe Smiles for the first time yesterday, and I’m genuinely impressed with the whole experience. I had a deep cleaning and some fillings done, and Dr. Matt Kwong made the entire process incredibly comfortable. He was extremely gentle, explained everything clearly, and despite the type of work being done, it was virtually pain-free—and I remained pain-free afterward as well.
I also want to mention Iris and Olga, who were both incredibly kind, helpful, and supportive throughout my visit. They helped make the entire experience smooth and comfortable from start to finish.
The whole team at Santa Fe Smiles went above and beyond, and I would highly recommend them to anyone looking for excellent dental care.
Everything went very smoothly today. I was treated kindly and felt very comfortable during my appointment. I was also guided to the vehicle I was riding in because of my low vision.
Reply from Santa Fe Smiles
2023.07.17
Hi Joshua, We do our best to provide respectful and friendly service for patients of all ages! Always grateful to hear of our royal patients' experiences. Thank you for the great review!
I had an appointment today love the new staff they were all kind and friendly I literally walked out with a smile on my face! Thank you Santa Fe smiles 🙏🏼
Reply from Santa Fe Smiles
2023.01.27
We do our best to provide respectful and friendly service! Always grateful to know of our patients' experiences. Thank you for the great review!
Our visit was excellent from start to finish. Iris,the receptionist, was very kind and attentive. Leticia,the assistant, is so sweet She explained everything clearly and kept checking my mother was comfortable.Dr.Kwong was very professional and kind.We were very satisfied with the work.100 % recommended.