Salter’s Fireplace & Outdoor Living Reviews

Bambi Hunsberger 2026.10.21

     

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Reply from Salter’s Fireplace & Outdoor Living 2026.10.21

Thanks, Bambi!

Jon Ostroff 2026.10.20

     

Appendix after Salter's response: Quit the BS folks! I called Jay and customer service many, many times and he didn't respond. The part that is the most unacceptable about your failures here involves the inside of the house, not the project you're referring to. This owner's reply is consistent with the dishonesty I've dealt with at every turn. BUYER BEWARE! ------- Salter’s has been around a while. I have dealt with them a couple of times over the last three decades and every experience before my recent one was fine. Something has changed. The owner Jay Stong has become completely unreliable, unresponsive, and irresponsible. The work they have done is poor, the charges excessive, and they have taken nearly a year to complete a job that should have taken a month or two. No matter how far you have to go to find another alternative to this company, it’s worth the effort.

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Reply from Salter’s Fireplace & Outdoor Living 2026.10.20

Jon, we appreciate your past business and are sorry to hear your concerns. This particular project has involved circumstances outside our control, including outstanding information needed from other parties before work could proceed. We understand the frustration surrounding the timeline, but we also want to be fair to everyone involved in how the situation is represented. We appreciate your feedback and the opportunity to clarify.

Goslings' Nest Adirondack Chalet Jay, NY 2026.10.19

     

Jay was super knowledgeable when my wood burning fireplace glass door was seized shut. I had tried WD-40 and patience and some elbow grease and some more WD-40 to no avail. He took the time, and has the expertise and experience to get it open without forcing it and caused zero damage. I really appreciate his patience, kindness, and knowledge. Thanks, Jay.

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Reply from Salter’s Fireplace & Outdoor Living 2026.10.20

Thanks for sharing this! We're glad Jay was able to get that stubborn door open without any damage. We appreciate the kind words!

david naughton 2026.10.18

     

Eric did a pre-season inspection and cleaning on our natural gas fireplace. Fantastic job. The glass has never been cleaner and the flame pattern is better than ever. Thank you Eric, thank you Salter

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Reply from Salter’s Fireplace & Outdoor Living 2026.10.20

Thanks, David! Glad Eric was able to get your fireplace looking and burning better than ever. We appreciate you taking the time to share this!

Frank Hennessey 2026.10.15

     

Excellent products and even better service! Knowledgeable, courteous and helpful team of employees.

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Reply from Salter’s Fireplace & Outdoor Living 2026.10.20

Thanks for the kind words, Frank!

Maria S 2026.10.13

     

I have never had the displeasure of working with a company with such horrible customer service and communication skills. From the front desk to the owner itself, the lack of response and communication is horrible. Not just one or two people, but at least five could not come up with a response or have the person in charge get back in a timely manner. It has literally taken months and now the excuses “it’s the busy time of the season.” Go elsewhere.

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Reply from Salter’s Fireplace & Outdoor Living 2026.10.20

Maria, we're sorry to hear you're disappointed with your experience. There have been several factors outside of our control that have affected the timeline of this project, and we understand that delays can be frustrating. We appreciate you taking the time to share your feedback.

Alex Shaffer 2026.10.07

     

Good experience with sales. However, they do not return emails or phone calls to schedule services. I sent an email months ago with no response. I called and after waiting over 20 minutes on hold was asked to leave a message. one week later I am still waiting for a return phone call. Julie Shaffer

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Reply from Salter’s Fireplace & Outdoor Living 2026.10.13

We appreciate you bringing this to our attention, Julie. We're sorry for the difficulty getting in touch with us. As a small business, we do our best to take care of every customer while responding to requests in the order we receive them. We're glad we were able to get you scheduled and will use your feedback as an opportunity to improve. Thanks again for your patience and for your trust in our team.

Kim Matus 2026.10.01

     

We happily give Salter's 5 Stars! They have been so incredibly helpful, informative, patient and kind from the start to finish. All of their employees are so friendly and helpful. Jay is amazing! Thank you Salter's!

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Reply from Salter’s Fireplace & Outdoor Living 2026.10.01

Thanks so much, Kim! We’re glad you felt well taken care, and we really appreciate the kind words about the team!

Linda Huber 2026.09.30

     

I recently had my gas fireplace serviced. The technician Raejon Benjamin was very knowledgeable and gave me time to answer all my questions. He was a kind, soft-spoken respectful young man with a sweet smile. His work was neat as a pin. Thank you Raejon and thanks to Salters for good service.

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Reply from Salter’s Fireplace & Outdoor Living 2026.09.30

Thanks so much, Linda! We’re glad Raejon made a good impression left everything looking great. We really appreciate the kind words and will be sure to pass them along.

Charlotte Robertson 2026.09.11

     

I cannot say enough good things about my experience working with Salter's Fireplace & Outdoor Living. From the moment I first reached out, their customer service was absolutely top-notch. The staff was incredibly knowledgeable, patient, and took the time to answer all of my questions without any high-pressure sales tactics.The installation process was equally impressive. The crew arrived right on time, behaved with total professionalism, and took great care to protect my floors and home during the setup. They did an immaculate job installing our new fireplace, and before they left, they made sure to explain exactly how it operates and walked us through all the safety features. The entire experience was seamless, professional, and stress-free. If you are looking for an expert fireplace installation backed by stellar customer care, I highly recommend Salter's!

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Reply from Salter’s Fireplace & Outdoor Living 2026.09.12

Thanks for such a thoughtful review, Charlotte. We're so glad to hear you felt comfortable through the process. Thanks for trusting our team with your home and for sharing your experience.

Lori Kosinski 2026.09.10

     

We visited the showroom and were met with a warm welcome and received all the information that we needed. The sales representative was open to questions and spent a good amount of time with us. When the fireplace insert was installed the Salter team was careful, clean and thorough in making sure that everything was done in a safe, efficient, and sustainable manner. We had a great experience from start to finish. Thank you!

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Reply from Salter’s Fireplace & Outdoor Living 2026.09.11

Thanks so much, Lori! We’re glad you felt well taken care of, and we really appreciate you choosing us and taking the time to share this. Enjoy the new insert this season!

dvdcadd 2026.09.01

     

ordered a fireplace front. Theye came out measured and then installed. During installation they noticed the one glass door panel was cut wrong at the factory. They had factory recut door panel and then reinstalled. The entire process was very smooth

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Reply from Salter’s Fireplace & Outdoor Living 2026.09.01

Thanks for sharing this! We know little hiccups like that can be frustrating, so we really appreciate your patience while we got it taken care of. Glad everything came together in the end.

Tammy 2026.08.20

     

Greg came today to service our fireplace. What a pleasant experience in every way! Greg is respectful, knowledgeable, courteous... and the fireplace looks fantastic. He even provided me with great tips on how best to use the fireplace to get exactly the right amount of heat to our room. And Diana was a pleasure to schedule the appointment with as well.

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Reply from Salter’s Fireplace & Outdoor Living 2026.08.25

Thanks, Tammy! We really appreciate you taking the time to share this, and we’re glad you had such a good experience with Greg and Diana.

Kate Duerr 2026.08.14

     

I couldn't be happier with my experience working with Salter’s for my gas fireplace installation. Their team was knowledgeable, attentative, and helped guide the design and my needs with no high pressure sales tactics. The installation crew was top-notch. They were punctual, friendly, and worked efficiently. They took the time to explain the installation process and how everything works, ran through all the safety features, and made sure we were completely comfortable operating it. The craftsmanship and attention to detail really show. If you're looking for a reliable, professional team for a fireplace upgrade or installation, I highly recommend Salter’s.

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Reply from Salter’s Fireplace & Outdoor Living 2026.08.14

Thanks so much, Kate! We’re glad you felt comfortable and well taken care of throughout the process. We really appreciate you trusting us with your home and recommending us.

James Koogler 2026.08.03

     

We are very happy with the customer care shown by Salters. From first visit in showroom to final install remediation, Salters has been extremely customer focused and concerned about our satisfaction. The install team and service team took care to be very careful and aware of keeping workplace clean and covered while in our house. The install and service team was more than happy to assure that we were satisfied with product and install. Afterwards, they took the time to explain all the operation and myriad functions of the unit that will enhance our comfort operating and using the fireplace this heating season. We couldn't be happier with care and service we received from Salters.

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Reply from Salter’s Fireplace & Outdoor Living 2026.08.04

Thanks, James! We’re really glad to hear you felt taken care of throughout the whole process. We appreciate you trusting us with your home, and we hope you enjoy your new fireplace for many seasons to come.

Jim Revitsky 2026.08.01

     

My 3 sided fireplace has been a nightmare from the time the home builder installed it. The doors would get in the way when opened and if not careful they would jump off the hinges and nearly chip the marble. Not to mention that the control unit melted and would no longer light. Other fireplace companies told me I needed to replace the entire fireplace (which wasn’t feasible being that it had a custom built mantle enclosure. The people at Salters were fantastic. Our rep (Lisa) was very knowledgeable and listened closely to our dilemma. They had their technical person come out, take measurements and help design a solution. The entire team was courteous and extremely helpful! They worked closely with their manufacturing team to ensure the new doors fit like a glove. I would highly recommend them if you’re looking for quality workmanship and service.

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Reply from Salter’s Fireplace & Outdoor Living 2026.08.04

Thanks so much, Jim! We know that was a challenging project, so we’re really glad we could make it work without replacing the entire fireplace. We appreciate your trust in our team and your recommendation, it really means a lot!

Michael Palumbo 2026.07.23

     

Service Tech Kody W is the man! We had a very noisy fan in our gas fireplace, along with some general cleaning, and an odd scenario occurring from time to time with flame ignition. Kody traced down all the problems, replaced the fan, found two gas leaks, and cleaned and re-installed everything perfectly, got us a warranty part replacement, and tested and demonstrated that all is working great! Professional, friendly, and worked very diligently and clean to keep our fireplace working properly! Will be calling next year for my annual service! Thanks Kody!

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Reply from Salter’s Fireplace & Outdoor Living 2026.07.29

Thanks, Michael! We’re glad Kody was able to get everything sorted out and have your fireplace running the way it should. We appreciate the warm words and look forward to seeing you again next year!

Kevin Flamm 2026.07.22

     

Excellent service from the front desk, Michala, to the first technician, Darryl, to the chimney liner guy(can’t remember his name - sorry!), to the install crew, Kevin and Austin! Everyone was very communicative, friendly and competent. If you have chimney needs or want to install a gas fireplace insert, this is the place to go. I feel like I got a competitive price and I absolutely love my new fireplace insert. I actually turned off my furnace, and the house is more comfortable! I leave my furnace fan on, so my UV light (installed by Platinum Plumbing) will continue to sterilize my air. I’m excited to enjoy the fireplace for the rest of the winter and even during the summer, since I can run it at a low flame. You guys are the best, and I feel very secure knowing my product is installed correctly for safe and reliable operation. Thank you very much to the whole team at Salters! Oh yeah, and they have green egg stuff there, too!! 7/22/26: I had Kody service my fireplace. He was terrific: put shoe covers on before entering the home, introduced himself, told me what he was doing, how long it would take, set up a drop cloth in his work area, and he was right on time. Thank you, Kody!

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Reply from Salter’s Fireplace & Outdoor Living 2025.02.01

Thank you, Kevin! We love hearing how much you're enjoying your new fireplace insert—it sounds like it's already making a huge difference! Our team appreciates your kind words, and we're glad we could make the process smooth from start to finish. Enjoy that cozy heat all winter (and summer!), and yes—Big Green Egg fans are always welcome too! Go Birds!

Greg Walter 2026.06.22

     

We had our annual fireplace maintenance this morning. Our technician, Kody, arrived as promised. He was polite, professional and friendly. He provided efficient service and was very conscientious with his work. He explained what he was doing and answered all of our questions. We are extremely happy with the service that Kody provided. We look forward to his return for next year’s service

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Reply from Salter’s Fireplace & Outdoor Living 2026.06.23

Thanks for the kind words, Greg! We’re glad to hear everything went smoothly and that Kody made such an impression. We look forward to seeing you again next year!

James Rogers 2026.06.10

     

Malik Smith did a fabulous job cleaning our two gas fireplaces. He was careful, thorough, took care not to get any dust/dirt on anything and was very pleasant and professional. We DEFINITELY want to have him back!!!

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Reply from Salter’s Fireplace & Outdoor Living 2026.06.10

Thanks so much, James! We’re glad Malik made such a good impression, and we’ll be sure to pass along the kind words. We’d be happy to have him back out again in the future.