Verified Company
Salter's is a great company , has great service technicians
Fee and parts was very doable pocket wise.
Reply from Salter’s Fireplace & Outdoor Living
2025.12.08
Thanks so much, Barbara! We’re really glad you had a good experience with us, and appreciate you taking the time to leave the kind words.
We purchased a home in June 2024 with a vent free gas fireplace. The fireplace didn't work properly and after two other technicians, I finally found Salters and in particular, Tyler. Tyler went right into the details and found the problem that was overlooked by the other 2 techs. We now, finally, have a working fireplace. Thank you Tyler!
Reply from Salter’s Fireplace & Outdoor Living
2025.11.29
Thanks so much, Richard. We’re really glad Tyler was able to track down the issue and get your fireplace working the way it should. We appreciate you trusting us to step in and help get it sorted out.
Jim was quick to respond and answer questions. His crew got everything set up in a professional manor and I am now enjoying the new wood stove.
Reply from Salter’s Fireplace & Outdoor Living
2025.11.13
Thanks, Jason. Glad to hear everything came together smoothly and that you’re already enjoying the new wood stove. It looks great!
Quality service, great install crew. Neat and clean, and the fireplace insert is a great addition to our heat and chill mode.
Reply from Salter’s Fireplace & Outdoor Living
2025.11.12
Thanks, Steve. We’re glad to hear you’re enjoying the new insert and that the installation went smoothly. We appreciate the feedback and hope to earn that fifth star next time.
I highly recommend Salters Fireplace! Excellent service by their technician, Tyler, this morning. He arrived on time, was friendly, and very professional. I really appreciate the great customer service and attention to detail.
Reply from Salter’s Fireplace & Outdoor Living
2025.11.11
Thanks, Herbert! Really glad to hear Tyler made such a good impression and that everything went smoothly. We appreciate the kind words and the recommendation!
Excellent service on my gas fireplace today from Raejon! He arrived on time, identified the problem (a loose wire) and had my fireplace working again in a short period of time. He was also careful in protecting my floors and furniture during the repair. The cost was reasonable, too. Raejon was very knowledgeable and professional. I couldn't be happier with the service!
Reply from Salter’s Fireplace & Outdoor Living
2025.11.09
Thanks so much for sharing this! We’re really glad Raejon got your fireplace working again—nothing better than a quick, easy fix. Sounds like he took great care of your home too. Appreciate you taking the time to leave such a kind note!
A young Barry Salter sold us a beautiful glass front wood/pellet stove that still can heat the whole house and looks great all year.
Great guy, great service, great products and now they are even better. Wonderful place to figure out what you need and have it installed.
Reply from Salter’s Fireplace & Outdoor Living
2025.11.09
Thanks, Phil! It’s awesome to hear that stove is still going strong after all these years. Barry will love knowing it’s still keeping your home warm and looking good. We really appreciate you sticking with us all this time!
Sean and Joe did a great job today installing a Mod-Fyre Deluxe Large Gas Fireplace Insert. They worked together seamlessly quickly completing the work. They took time to explain its operation and controls.
Reply from Salter’s Fireplace & Outdoor Living
2025.11.06
Thanks, Tom! We’re glad to hear everything went smoothly and that the team took time to walk you through the new setup. Enjoy your new gas insert!
Met Eric and Kody today to service my gas fireplace. They were so nice and very respectful of my home. Eric was teaching Kody step by step the job and he was really soaking up the knowledge. These two worked well together and fixed my fireplace within 30 minutes. I've always had a great experience with Salter's Fireplace and Chimney co. The technicians are always on time, friendly, smart and helpful. I highly recommend them for service and purchases. It's hard to get good customer service these days but these guys were exceptional. Thank you!
Reply from Salter’s Fireplace & Outdoor Living
2025.11.06
Thanks, Erin! We’re so glad Eric and Kody took good care of your fireplace. Kody’s new to our team and already learning quickly. We really appreciate your kind words and continued support!
Greg was awesome. Quick, clean, and a good communicator he made sure our fireplace was in good shape and walked me through all of the controls. Highly recommend!
Reply from Salter’s Fireplace & Outdoor Living
2025.11.04
Thanks for the recommendation, Phil! Glad to hear Greg took good care of your fireplace and made sure you felt comfortable with the setup.
From the moment l placed my service call to the follow up and arrival of Tyler, the service technician, I can give no less than a 5 star review for Salters customer service.
After being a loyal customer for over 20 years, Salters has been my first stop for all our fire place needs. Special appreciation to Tyler for exception customer service.
Reply from Salter’s Fireplace & Outdoor Living
2025.10.22
Thanks, Ertell! We’re so grateful for your loyalty over the years and happy to hear Tyler delivered great service. We appreciate your continued trust in us!
Highly recommend Salter's Fireplace! The technician, Greg, was punctual, professional, and performed a very thorough inspection of our gas fireplace. He explained everything clearly, provided tips for ongoing maintenance. and the fireplace is working great! 5 stars for sure!
Reply from Salter’s Fireplace & Outdoor Living
2025.10.22
Thanks, Cheryl! We’re so glad Greg took great care of your fireplace and that it’s running perfectly. Really appreciate the kind words and the 5 stars!