Verified Company
Excellent service, relocated a site that was not performing well at no cost. Machines are good quality and reliable. Very happy with the outcome thank you. Am a repeat buyer.
Reply from Royal Vending Machines Brisbane
2025.11.20
We’re grateful for your five-star review, Benjamin! Thank you for sharing your experience with Royal Vending and supporting us.
Setup was quick and easy. Since then the team’s looked after everything, so it doesn’t take up any of our time at all.
Reply from Royal Vending Machines Brisbane
2025.11.20
Thank you for your kind five-star review! Your support and for sharing your experience with Royal Vending means a lot to us.
Their are no hidden surprises, everything they say about the deal is followed. And they always quickly respond and sort out any issues you have.
Reply from Royal Vending Machines Brisbane
2025.10.31
Thanks for the wonderful feedback, Goldy! We’re glad to have assisted you and look forward to seeing your business succeed!
Excellent service and very patient explaining process more than once when I needed it!😊
Reply from Royal Vending Machines Brisbane
2025.10.27
Thank you, Michelle! We greatly value your support and partnership. Our team is committed to providing ongoing assistance throughout your vending journey. Wishing you continued success in the industry.
We currently have 16 vending machine packages with Royal Vending, and their service has been nothing short of amazing. The team is friendly, professional, and always ready to help. Royal vending account manager, Sable, has made our entire journey incredibly smooth — she’s prompt, reliable, and always ensures any issues are resolved quickly. Highly recommended!
Reply from Royal Vending Machines Brisbane
2025.10.14
Thank you so much for your wonderful feedback, Aman! We truly appreciate your continued trust and partnership. We’re always here to support you and look forward to a long and successful partnership ahead. We’ll be sure to pass on your kind words to Sable for a job well done!
I’ve been dealing with royal vending for about one year. My case manager has been Sab they have always responded back to me in a prompt manner and help me problem solve issues I’ve had with the running of my buisness
Reply from Royal Vending Machines Brisbane
2025.10.14
Thank you for your support and trust, Brodie! We’re glad to be your partner and look forward to a long partnership ahead. Please don’t hesitate to reach out to our team anytime – we’re always here to help.
Avoid Royal Vending — misleading process and no good faith.
I purchased a vending machine package from Royal Vending in 2025. Both machines were first placed at the underperforming original site. One was later reallocated to another location, but that failed due to their own incorrect survey, leaving the machine idle in their warehouse. They also pushed placements into non-viable sites simply to tick the box and run out the 180-day revenue guarantee. The other machine has remained underperforming for months, and they repeatedly tried to push extra delivery costs onto me. The whole process has been tedious and not conducted in good faith. I would not recommend Royal Vending.
UPDATE in response to Royal Vending’s reply:
For clarity, their response doesn’t reflect what has actually happened. A replacement site was only offered for one machine — and that came after two months, while the other machine stayed at the underperforming original site. Even that “replacement” was a non-viable location with a break-even point of about four years in only a perfect, ideal world — clearly just ticking the box rather than providing a real solution.
One machine remains idle in their warehouse, the other continues to underperform, and the process has been dragged out and stalled in a way that looks designed to let the guarantee period lapse so they can tick the box without solving the problem. From the beginning, the original site was mishandled with the wrong planogram, creating tension and contributing to poor performance. Extra delivery charges were pushed multiple times, and there have been contradictions between the proposal, the agreement, and even the answers I received from staff.
This experience has cost me time, money, and trust — and shows a pattern of avoidance rather than genuine resolution.
Reply from Royal Vending Machines Brisbane
2025.09.30
Hi Ahmed,
We acknowledge your concerns and appreciate your feedback. A replacement site has already been offered, and as your request was made within the 180-day warranty period (plus the 14-day grace period) as outlined in the agreement, you remain eligible for a resite.
There is no intention to delay matters. Our aim is to resolve concerns promptly and fairly. All costs are communicated in line with our agreement, with no unnecessary charges applied unless stated in the agreement. We remain ready and willing to help you and fulfil our obligations under the agreement.
— Royal Vending
We acknowledge your concerns and appreciate your feedback. A replacement site has already been offered, and as your request was made within the 180-day warranty period (plus the 14-day grace period) as outlined in the agreement, you remain eligible for a resite.
There is no intention to delay matters. Our aim is to resolve concerns promptly and fairly. All costs are communicated in line with our agreement, with no unnecessary charges applied unless stated in the agreement. We remain ready and willing to help you and fulfil our obligations under the agreement.
— Royal Vending
I just got off the phone with Jade from Royal Vending Machines. She was an absolute star! The great customer service made me want to write a review which I never do. Very happy with my experience so far.
Reply from Royal Vending Machines Brisbane
2025.09.16
Thank you so much for your feedback, Josh! We’ll be sure to pass this on to Jade. We’re happy to be of service, and please don’t hesitate to reach out to Jade or our team if there’s anything else we can assist you with. Cheers!
Nightmare to deal the income guarantees are not worth anything so don't fall for that and service after you buy is non existent you'll be lucky to get hold of them again also expect your machines to maybe arrive broken and then a long wait to have fixed terrible investment definitely look elsewhere. I have machines with other providers not had as many issues as with royal
Reply from Royal Vending Machines Brisbane
2025.09.16
Hi Billy,
We’d like to clarify a few points raised in your review. All of our machines are thoroughly checked before delivery, and in the rare instance issues arise, our team works promptly to resolve them.
It’s also important to note that your machine is now well outside of its warranty period. As such, service terms differ once the warranty has ended, though we are still able to assist with relocations under a standard service fee.
Regarding the income guarantee, every site we provide is covered by a revenue guarantee as outlined in the signed agreement, and this has been consistently applied across all sites.
Our team has been in regular contact with you and has provided assistance on multiple occasions. We remain committed to supporting our customers with reliable service. Please feel free to reach out to us at info@royalvending.com.au
so we can continue assisting you.
We’d like to clarify a few points raised in your review. All of our machines are thoroughly checked before delivery, and in the rare instance issues arise, our team works promptly to resolve them.
It’s also important to note that your machine is now well outside of its warranty period. As such, service terms differ once the warranty has ended, though we are still able to assist with relocations under a standard service fee.
Regarding the income guarantee, every site we provide is covered by a revenue guarantee as outlined in the signed agreement, and this has been consistently applied across all sites.
Our team has been in regular contact with you and has provided assistance on multiple occasions. We remain committed to supporting our customers with reliable service. Please feel free to reach out to us at info@royalvending.com.au
so we can continue assisting you.
Wonderful service and great help from Adam. We’ve now got easy access to snacks and drinks, which has been a great boost for our workplace. The setup has been smooth and really convenient for our team.
Reply from Royal Vending Machines Brisbane
2025.08.22
Thanks for sharing your experience! We’re glad to help with your snacking solutions and keep your workplace happy. Feel free to reach out if you have any product requests or need any further assistance. Cheers!
We’ve been using Royal Vending’s hire and service for a couple of months now. What I really appreciate is how easy it is to update our product selections, and the operator is always approachable and easy to deal with.
Reply from Royal Vending Machines Brisbane
2025.09.15
Thank you so much! We’ve partnered with operators we believe are best suited to serve our customers. By introducing you to our friendly operators, we provide not only quality service but also the assurance that your employees’ snacking needs are well supported.
We visited the showroom and Kushan was fantastic. He even encouraged us to test the machines ourselves. From the visit to the purchase, delivery, and setup, everything went smoothly. Big thanks to Kushan and the Royal Vending team.
Reply from Royal Vending Machines Brisbane
2025.09.16
We truly appreciate your support, and we’re glad to hear everything went well with your machine viewing at our showroom. We’ll be sure to pass your feedback on to Kushan. Thank you again for choosing us!
We recently had a vending machine set up in our workplace through Royal Vending, and the whole experience was fantastic. The team was friendly, easy to deal with, and made everything simple. The machine’s always well stocked and regularly maintained. Would definitely recommend them to any business looking for an easy snack solution for their team.
Reply from Royal Vending Machines Brisbane
2025.09.16
Thank you for the five-star review and recommendation! We’re so pleased to know we’ve been able to support your team’s snacking needs. Please feel free to reach out to the Royal Vending team anytime for product requests or updates to your current snack options. Cheers!
The snack and drink vending machines we hired for our building have been great since day one. Adam provided a wide range of product options, and we can request specific items to be stocked in the machines. The delivery team keeps us updated throughout, thanks to Kenneth and Adan for the great support.
Reply from Royal Vending Machines Brisbane
2025.09.15
Thank you so much, we really appreciate your support! Don’t hesitate to reach out anytime — our team is here to help and genuinely wants to make your site’s snacking solutions a success.
Brenda was a big help. Easy to talk to, straight to the point, and made sure she understood our requirements and offered the best fit. It felt more like chatting with a mate than dealing with a company. The after-sales support was great too. big thanks to Lyssa and Chris for keeping me updated and checking in on how the machine's performing.
Reply from Royal Vending Machines Brisbane
2025.09.15
Thank you for the great review! We’re proud of our team and truly appreciate your acknowledgement. Our aim is to support you with a dedicated group that wants to see you succeed, on top of providing top-quality vending machines!