Verified Company
Bad service.
Very bad service,Stay away from this company.
Date of experience: 30 March, 2026
Date of experience: 30 March, 2026
What customers say about RoofClaim.com
Recent reviews
They are an excellent company. Jamil guide me step by step on all process. He helped me with the insurance and all permits. The crew arrived on time and finished in 6 hours. The roof was replaced and showed me the damaged plywood under it. They cleaned the house and Jamil was very clear with the work performed and there were no surprises with the price. I highly recommend this company.
I would not recommend RoofClaim to anyone after my experience with them.
I am a huge fan of google reviews and this is how I find most of my services so when I find a service I appreciate I try to leave a positive review for them. This is not one of those times. I do not know if I just had one off bad experience but I do believe in leaving reviews based on my personal experience.
Kept asking me about going through my homeowners insurance even when I initially said that I did not want to make a claim since I have had multiple inspectors look over my roof and they have all said that they did not see any damage that would warrant making a claim with my insurance company.
When I asked for the type of shingle that would be used and if they would be using the manufacturer recommended nails I was told that information would be too expensive to provide to each homeowner.
When I got the estimate it was $3,000 - $4,000 more than every other roofing company I received estimates from. I was told that if I approved RoofClaim going through my homeowners insurance, and if that insurance was denied, I would get a cash discount off my price, but the exact amount of that discount could not be provided at the time of the estimate.
Over $200 per sheet of plywood after the first one where the other companies estimate provided up to 3 sheets and about $75 per additional sheet after the first 3.
I expected a lot more from a 4.9 star company with 1,500 reviews.
Mr. Jay very professional I will refer it to friends families and his service was excellent and the company is very good to have him in the company is a winner to have a good associate and should have more like Jay.
The service and quality at RoofClaim has been top notch. Our rep, Hector, was informative, patient and kept the process running smoothly. RoofClaim has already done a lot of houses in my neighborhood and everyone has been extremely pleased. Looking forward to my install!
Reply from RoofClaim.com
2023.12.01
Amazing Review! Thank you so much!
I have had good communication with the staff from Roof claim. I have had the pleasure of working Gus and Kim and they made it very easy to get information and updates on the process of getting the roof repair scheduled. Gus actually phoned and followed up by coming to the house to make sure the materials were all there. He also co-ordinated with Kim and I was able to sign documents with her. Overall they went above and beyond. Here’s to the next stage- Installation.
Reply from RoofClaim.com
2023.11.29
Thank you so much for your review. We always strive for great communication and can't wait for you to have your new roof!
Mike was instrumental in ensuring that my roof was repaired from the very beginning to installation. Thanks for all of the hard work, I really appreciate it.
Reply from RoofClaim.com
2023.11.29
Thank you for such a wonderful review! We are glad you are happy with your new roof.
This is an excellent company to call, if you need help making a claim. I had the pleasure of working with another team member in the beginning and Hector Ferran took over for him not missing a beat. He helped me keep with my insurance questions and all the changes coming my way with the process. This was my first time dealing with a claim and he was very helpful. Hector Ferran has been very responsive and knowledgeable about the whole process. I recommend using this company!
Reply from RoofClaim.com
2023.11.29
Thank you for your review! We appreciated your business and are glad you have had such a wonderful experience.
Had a great experience with roofclaim. Hector, my roofer is always available to answer all my questions. Very informative and i think he’s in this business for a while now. Very experienced on his field and The one day roof installation is awesome. those guys went above and beyond. Thanks roof claim.
Customer service top notch! Kim was courteous, thoughtful, and very acvommodsting. She heard the baby in the background on the phone and asked if her dog would be a problem when we stopped in. She was able to explain everything for my understanding. She was kind enough to make sure I understood the invoice I recieved.
Mike Evans is very professional and honest. He and Hector took the time to explain the process in great detail as well as explain considerations important to me. Mike Evans is very courteous, prompt and helpful. I would gladly recommend Roofclaim because of him.
Great company. Worked with Mike Evens. He made everything so easy. Really helped us out getting our claim going. Worked well with the insurance company. Very trustworthy.
Roof Claim did an outstanding job putting a new roof on Sue Walls house on Corey Road, Malabar Florida. We worked with Hector Ferran who was super knowledgeable and a pleasure to work with. I promise you if you are need of a new roof call Roof Claim and Hector, you will not be disappointed.
Reply from RoofClaim.com
2018.12.03
Thank you John for leaving us an excellent five star review! We appreciate your business!
Our roof suffered damage from a recent hail storm. RoofClaim handled the replacement perfectly. Mike Evans and Kim Evans handled every detail for us with efficiency and professionalism, the installation was completely seamless, and we couldn’t be more pleased with the outcome.
I dealt with Hector Ferran throughout the replacement of my roof after sustaining hail damage! Hector patiently and professionally dealt with my questions and anxiety after I had been jerked around for quite some time by my insurance company. Additionally, Hector went to bat for me and managed to get
my insurance company to reissue my check for quite a bit more money. My roof was installed yesterday and completed in less than a day! The clean up was impressive too and there was absolutely no trash or materials left behind! I highly recommend! I am very impressed with Hector and his crew.
SAMANTHA COULD NOT HAVE BEEN MORE HELPFUL AND KIM IS AMAZING AND SO MUCH HELP. WOULD RECOMMEND ROOF CLAIM TO MY FRIENDS .
Hector from Roof claim was fantastic working with us to get our new roof on after hail damage, he walk us through the whole process from start to finished, I we had any Questions, Hector would call us right back, and took care of things! The did a great job on our roof, and Hector was there the whole time it being for start to finished, and when they were done and gone, you would never think the roof was just replaced, the cleaned up everything before they left. I highly recommend Roof Claim, working with Hector! A Special thanks to Hector and Roof Claim marking a stressful time much easier to deal with!
Reply from RoofClaim.com
2023.11.29
Thank you for our wonderful review!
Making the decision to work with Hector was probably the best decision I've made for our house since we've lived in Florida. His professionalism and attitude were amazing and the crew he brought on, was even better. I voiced my concerns about my kids and animals stepping on loose, leftover debris or nails and he made 100% positive that not one nail, shingle, or plastic was left behind. I would absolutely recommend Hector to any of my friends or family. Helluva job, Hector! Thank you for everything!
Compañía muy sobresaliente y hacen un buen trabajo. Mike Evans es nuestro representante y nos ayudo durante todo el proceso. Hizo un excelente trabajo. Los recomendaré a nuestra familia y amigos.
Frequently asked questions about RoofClaim.com
How many reviews does RoofClaim.com have?
RoofClaim.com has 1,507 reviews on Trustindex, collected from Google and Trustindex.
What is RoofClaim.com's average rating?
RoofClaim.com is rated 4.9 out of 5 based on 1,507 reviews. 96% of reviewers gave five stars.
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