Verified Company
Cute place for small children , but the equipment and floors were filthy. Not to mention , I got extremely sick two days after and i'm still suffering from symptoms. Staff pretty much rushed the birthday party we attended there, did not feel welcoming. I've never been to a children place with such low enthusiasm from staff.
Reply from Romp'n'Roll
Thank you for sharing your feedback—we’re very sorry to hear about your experience.
What you’ve described is concerning and not reflective of the standards we hold ourselves to at Romp n’ Roll. Cleanliness and safety are top priorities for us, and we follow strict daily cleaning protocols, especially in our gym and party areas. We also take pride in creating a warm, enthusiastic environment for every family celebration, so it’s disappointing to hear that the party you attended felt rushed or unwelcoming.
We want to note that this experience is contrary to the overwhelming majority of feedback we receive from our families, which makes your comments especially important for us to address. We would truly appreciate the opportunity to learn more about your visit and look into this further.
Please reach out to us directly so we can follow up and work to make this right.
Laree - Owner - 412-717-1220
What you’ve described is concerning and not reflective of the standards we hold ourselves to at Romp n’ Roll. Cleanliness and safety are top priorities for us, and we follow strict daily cleaning protocols, especially in our gym and party areas. We also take pride in creating a warm, enthusiastic environment for every family celebration, so it’s disappointing to hear that the party you attended felt rushed or unwelcoming.
We want to note that this experience is contrary to the overwhelming majority of feedback we receive from our families, which makes your comments especially important for us to address. We would truly appreciate the opportunity to learn more about your visit and look into this further.
Please reach out to us directly so we can follow up and work to make this right.
Laree - Owner - 412-717-1220
We absolutely adore the staff and environment at Romp n Roll. We have been members our kiddo just learned to walk. And we’ve held his birthday party there 3 years in a row. We always have a blast and always get compliments from party guests. Plus the pricing for the party and and what you get in the package is really reasonable.
We had a great time celebrating my nephew's 1st birthday. The manager Allie was so helpful and organized the party well!
Reply from Romp'n'Roll
Yay!!! I am so excited that you all had a wonderful time!! We can't wait for you all to come back. Making special memories for birthdays are just the tip of the iceberg with us.
We celebrated my granddaughter’s 1st birthday at Romp n’ Roll in Willow Grove, and it was absolutely amazing! From start to finish, everything was handled for us we literally just showed up and enjoyed the day. No stress, no hassle, just a perfect celebration.
Adriana was incredible with the kids. Even after the party, parents were coming up to us asking about her and talking about how wonderful she was. You can truly tell she loves what she does and cares about the children.
I would highly recommend this place to anyone planning a birthday party for their little one. Such a great experience!
The classes are small which is perfect for young ones. My son is 18 months and had his first music class (no worries we sing and dance at home all the time) but if your want your little to one to see and interact other kiddos this is a great first start.
Service not as expected. I would not recommend Juan
Reply from Romp'n'Roll
Hello. We sincerely appreciate all reviews, however, this review was not meant for Romp n’ Roll. We do not have anyone currently or previously named Juan.
We are a children’s gym, specializing in proving enriching classes to toddlers and babies, aiding in their confidence, socialization and development. We take pride in being a pillar in the Katy community and playing a part in so many kids’ lives.
Please consider removing your review as it is mot for this business.
Thank you,
Romp n Roll Team
We are a children’s gym, specializing in proving enriching classes to toddlers and babies, aiding in their confidence, socialization and development. We take pride in being a pillar in the Katy community and playing a part in so many kids’ lives.
Please consider removing your review as it is mot for this business.
Thank you,
Romp n Roll Team
The staff made us feel very welcome which is important to me because my daughter is way more outgoing than other kids her age which can make me nervous about taking her new places. Akira also taught me a cool way to help her go down the slide by herself. She had so much fun. We are looking forward to starting our membership.
Reply from Romp'n'Roll
Thank you so much for sharing this! It truly means a lot to our team at Romp n' Roll West End. We know that bringing little ones to a new place can feel like a leap of faith, and we are so glad the staff made you both feel right at home. It sounds like Akira had a great time connecting with your daughter, and we love that she picked up a new slide trick along the way! We cannot wait to welcome you as members and watch her continue to grow and thrive. See you soon!
Great experience and introduction to structured play time for my 2 year old. Instructors visibly care for all the children, and the energy level was fun.
Reply from Romp'n'Roll
Thank you so much for sharing this! 💚 We’re so glad your little one enjoyed their introduction to structured play. Our goal is to create a fun, high-energy environment where kids can build developmental skills and confidence through learning through play. So happy you felt the care from our team—we can’t wait to see you back again soon! 🎉😊
Reply from Romp'n'Roll
Kim, thank you for the 5 stars! We loved having you at Romp n' Roll West End and hope to see you again soon.
My daughter had her 3rd birthday party at Romp N' Roll Fairfax yesterday. The party was to start at 3PM and end at 4:30PM. A lot of my guest showed up after 3PM. One of the hostess told me to let her know when I was ready to start. I want to say we started somewhere around 3:15-3:20PM.. The kids got to play, jump in the moon bounce, dance etc... When it was time to eat the whole team already had everything set up - the party room was beautiful. I was looking forward to the kids going back into the playroom for the remainder of the party to do the disco ball dance and bubbles but I was told since we started late that there was no time. While I understand the party started late due to my guest, I would have liked to have picked what activities the kids got to do since we were short on time. Like for example I would have skipped the "popcorn" and would have much rather do the bubbles as my daughter was really looking forward to it. She also didnt get to dance to her favorite song that we requested for them to play. Overall it was a fantastic party my daughter and her friends still had lots of fun. The team was great - very helpful and organized. I would do another birthday here and just make sure my guest arrive on time!