Verified Company
Exceptional service and support
Krystle has been absolutely amazing to work with! After a great experience purchasing a rolled ice cream machine, I knew I could rely on her again when I needed a canning machine. She went above and beyond—sourcing the product and arranging shipping seamlessly. Her support and outstanding customer service truly made the process stress-free. I can’t thank her enough for all the help!
Date of experience: 01 January, 2026
Date of experience: 01 January, 2026
Excellent hands-on training with Roll Ice Cream. Krystle came fully prepared with all materials, ingredients, and in-depth knowledge. She shared valuable tips and tricks, taught us different base variations, mix-ins, churning and rolling at the right temperature, and how to troubleshoot the machine. Being able to try different mixes and techniques made the experience extremely helpful. I feel confident and would highly recommend this training.
Great experience with Roll Ice Cream Training! Krystle was well prepared and shared amazing tips and tricks, from different base variations and mix-ins to churning, rolling at the right temperature, and machine troubleshooting. Very hands-on and informative—highly recommend!
Reply from Roll Ice Cream LLC
2026.01.06
Thank you so much for the feedback. I really appreciate you taking the time to share your experience. It was a pleasure working with you and hubby, and I’m glad the training was valuable. Wishing you continued success, and I’m excited to see what you build next.
- Krystle
- Krystle
Excellent Hands-On Training Experience
Excellent hands-on training with Roll Ice Cream. Krystle came fully prepared with all materials, ingredients, and in-depth knowledge. She shared valuable tips and tricks, taught us different base variations, mix-ins, churning and rolling at the right temperature, and how to troubleshoot the machine. Being able to try different mixes and techniques made the experience extremely helpful. I feel confident and would highly recommend this training.
Date of experience: 30 December, 2025
Date of experience: 30 December, 2025
Roll Ice cream LLC has been such a great asset in helping with starting my business. I really had no one to turn to for information on anything about starting a rolled ice cream business. After calling different rolled ice cream store asking questions and not getting too far I looked on Amazon for a book and just assure their books helped!! Thank you for the knowledge!!
My mother in law and I are opening up a mobile rolled icecream truck. We decided to take a course with them and I couldn’t be more satisfied. We are so thrilled to be given so much information about this type of business, I now am confident in a lot more than before I decided to take the class. I will recommend them over and over don’t hesitate they have been wonderful ANNE AND KRYSTAL THANK YOU SO MUCH.
Krystle was very helpful in finding us a top notch presenter for an online class. We're happy to work with her any day.
Amazing!! Starting from the phone call with Krystle first. That call literally took some of my anxiety of starting a new business away, then the cremista training did the rest. I’m so happy I found this company. Ice cream roll makes you feel you’re not alone, to always come back when you need the help. Invest your dime it’s worth it.
My daughter and I enjoyed our hands on experience at Roll Ice Cream with Krystal and Renere. It was very helpful learning the science behind it and the live practice of rolling. They were very patient and kind with us. My goal was to learn how to make different types of bases (cream, vegan, non dairy) which they don't exactly tell you but knowing the science of how the ingredients react we hope to figure that out with trial and error. Otherwise it was a very helpful experience! We are glad we did it!
Customer service is impeccable I have never received a response any faster from any other company. My product arrived in a very timely manner. Definitely going to keep doing business with them.
Reply from Roll Ice Cream LLC
2023.04.29
Oh Pedro we are delighted to hear this. We try very hard to maintain this standard to ensure our customers feel supported
I purchased a rolled ice cream machine last winter. As this will be my first season I had a ton of questions. The girls over at roll ice cream llc were there every step of the way and thoroughly answered all of my questions promptly. The open line of communication is amazing! They even also gave me alot of helpful tips! The machine works perfect and is great quality. I can't say enough good things about this company and would recommend anyone to them.
Reply from Roll Ice Cream LLC
2023.04.06
Shawn thank you sooo much. We all enjoyed helping you it was our treat. We take great pride in assisting the newest members of the community.
Krystle is the best ! She always goes above and beyond to ensure everything is right from the time I place the order to the time it’s delivered ! Thank you for a wonderful experience. Will always be buying from you .
Reply from Roll Ice Cream LLC
2023.04.04
Thank you for your review! We will be sure to Let Krystle know that she's appreciated. Please keep us in the loop with your business 😊
Excellent experience with Rolled Ice Cream, very knowledgeable and helpful through the purchasing process, shipping and even after care.
Even when it came to a very small repair (2 years after purchase) I received the part for repair only a few days later and had the machine up and running like brand new.
Not sure if there is another company that could compare in quality and customer service to them, I will only buy from Rolled Ice Cream!
Reply from Roll Ice Cream LLC
2023.04.06
Thank you for your review, Richard! We are happy to be of service and we will definitely continue to do so, for as long as you would have us. :P
This company is AMAZING!! The customer service you will get is beyond what you expect these days. I bought two rolled ice cream machines along with other supplies for my shop. Both machines are great.
The one issue I had, the thermostat stopped working, they immediately helped me solve. AND best of all they ship there machines with a replacement ready to install inside of it just in case (the most likely area the machine would have problems if any).
I have been using these machines for over a year now and absolutely love them. Rolled ice cream was a great addition to my boba shop when we started it and everyone loves it. You won’t go wrong ordering from them!
Reply from Roll Ice Cream LLC
2023.04.06
Thank you for this awesome review Kyle! We try to be proactive and are always happy to assist 🙌
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