Rogers & Hollands® Jewelers Reviews

V. Matricia 2025.12.17

     

Carol was of so much help. I had jewelry bought second hand that originated from them but I didn’t have the box insert. So it tangled inside the box . She untangled it and gave me the insert . And is having a piece of heirloom jewelry fixed for me . Good people

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Reply from Rogers & Hollands® Jewelers 2025.12.17

Hi V., we love hearing this! Thank you for taking the time to share your experience—we’re honored to be part of your special moments. 💎

Lisa Weimer 2025.12.16

     

I love the staff! I was able to turn my wedding ring into 5 pieces of jewelry! Bonus for me!

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Reply from Rogers & Hollands® Jewelers 2025.12.16

Hi Lisa, your feedback means the world to us! We’re so happy we could make your visit special. Hope to see you again soon! 💍

Bill Everhart 2025.12.08

     

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Reply from Rogers & Hollands® Jewelers 2025.12.08

Hi Bill, your review made our day! Knowing we could provide you with a wonderful experience means everything. Thank you! 🥰

C H 2025.12.01

     

Store is always clean and very well displayed. Decorated for every holiday. Staff is very friendly making shopping very fun.

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Reply from Rogers & Hollands® Jewelers 2025.12.02

C, your support and kind words truly brighten our day! 😊

Allen Wooden Sr 2025.12.01

     

Customer service was outstanding! All of the staff were friendly helping my daughters, their mother, and I find gifts for others!

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Reply from Rogers & Hollands® Jewelers 2025.12.02

Hi Allen, thank you for your thoughtful review! We’re so happy you enjoyed your visit and can’t wait to welcome you back again. 💕

Bob Nobber 2025.11.19

     

Kemeral was very helpful. Definitely great people here!

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Reply from Rogers & Hollands® Jewelers 2025.11.19

Bob, we’re beyond grateful for your kind words! Providing a warm and welcoming experience is what we strive for every day. 💖

Dom McWhirter 2025.11.19

     

My dad bought a watch and he gave me his old one and the lady was very nice and took links out of the watch for me and even cleaned my watch I had on, amazing customer service.

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Reply from Rogers & Hollands® Jewelers 2025.11.19

Hi Dom, we love hearing this! Thank you for taking the time to share your experience. 💎

Carmen Jones 2025.11.18

     

I was looking for a Rose Gold watch and The Sales Girl Nomi was very proficient in assisting us. She greeted us with a smile & I left with one after purchasing what I was looking for.

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Reply from Rogers & Hollands® Jewelers 2025.11.18

Hi Carmen, thank you for your wonderful review! We can’t wait to welcome you back for your next visit. You’re always a valued guest! ✨

Ron Carey 2025.11.12

     

Was looking for a specific type of ear ring for my wife. Carol showed me several selections and help me make the right choice

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Reply from Rogers & Hollands® Jewelers 2025.11.12

Hi Ron, we appreciate you taking the time to leave such kind feedback! Your support means so much to us. 💍

David Banks 2025.11.09

     

I have never been treated that bad in my entire life. The whole experience of buying a nice peice of jewelry was totally mared, the first salesperson I had was only worse than the second. I was treated like an idiot and was in the store for hours just to buy a nice watch. Everything was a hassle from beginning to end, I'm not sure ir they are paid by commission but after they were convinced I could pay they were like vultures. I saw the watch on sale from the manufacturer within 30 days and they flat out refused to honor any compensation only after I called customer service they called me and said I could get half of what they were supposed to give me. I suggest you go elsewhere to purchase jewelry Roger's and Howland's may very well be a great place (at least I thought so) they need to adjust their hiring process.

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Reply from Rogers & Hollands® Jewelers 2025.11.10

Hi David, we're sorry to hear about your experience. We never want our guests to feel anything less than special. We hope in the future you give us another chance with your jewelry needs. If you would like to discuss this further, please reach out to our Guest Support Team by emailing info@rogent.com or by calling 708-679-7588 Monday – Friday 8:30am-5:00pm CST.

Kris Chafin 2025.11.07

     

Absolutely wonderful experience couldn’t have been more helpful.Was very kind and supportive

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Reply from Rogers & Hollands® Jewelers 2025.11.07

Hi Kris, hearing that you had a great visit makes us so happy! Thank you for choosing us—we can’t wait to see you again! 😊

Govina McDonald 2025.11.05

     

Great, Great customer service, would recommend to anyone.

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Reply from Rogers & Hollands® Jewelers 2025.11.05

Hi Govina, your review made our day! Knowing we could provide you with a wonderful experience means everything. Thank you! 🥰

Angie 2025.11.05

     

Beautiful jewelry. Very helpful sales person

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Reply from Rogers & Hollands® Jewelers 2025.11.05

Hi Angie, we love hearing this! Thank you for taking the time to share your experience—we’re honored to be part of your special moments. 💎

Lee Goldstein 2025.11.01

     

Wonderful customer service, highly recommend

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Reply from Rogers & Hollands® Jewelers 2025.11.01

Hi Lee, your feedback means the world to us! We’re so happy we could make your visit special. Hope to see you again soon! 💍

Kenneth Thomas 2025.10.20

     

Excellent service from the manager and her staff. They were very knowledgeable on all the watches and jewelry purschased.

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Reply from Rogers & Hollands® Jewelers 2025.10.20

Kenneth, your support and kind words truly brighten our day! 😊

Aaron 2025.10.16

     

Very good place to look for watches and the people are also great.

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Reply from Rogers & Hollands® Jewelers 2025.10.17

Aaron, we’re beyond grateful for your kind words! Providing a warm and welcoming experience is what we strive for every day. 💖

Chase Neuman 2025.10.14

     

Excellent service and care!

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Reply from Rogers & Hollands® Jewelers 2025.10.14

Hi Chase, we love hearing this! Thank you for taking the time to share your experience. 💎

Pam Bunnell 2025.10.13

     

EDIT: Changing my review because the Greenwood store called me and told me they are fixing my necklace free of charge. The manager at that store thought it was the right thing to do! So I am very pleased with how it turned out. Still not pleased with the way the corporate headquarters treated me. But the Greenwood store did great! Beware of this store!!!!! They don’t deserve one star! I will never buy anything from them again. I bought a white gold cross with a tiny diamond in the center. My bill of sale CLEARLY states that workmanship is guaranteed for one year. After having just a couple of months the diamond fell out. They will not repair or exchange without charging me half of what it is worth! I called their home office to complain and she was very rude and condescending to me. She just kept telling me what I already know. Mam….we sent it off and they concluded it is not a manufacture defect! Well what is it then. They put the diamond in there. They say wear and tear. I had it a couple months! I would rather pay someone else to repair it then give them another dime! The good reviews! clearly they haven’t had a defect. Yeah they were nice to me in the store too as I purchased my necklace! But once I had a DEFECT IN WORKMANSHIP THEY WERE MEAN AND CRAPY!

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Reply from Rogers & Hollands® Jewelers 2025.10.13

Hi Pam, thank you for your feedback. We sincerely apologize for any inconvenience you faced. Your concerns are important to us, and we are working on improving. If you would like to discuss this further, please reach out to our Guest Support Team by emailing info@rogent.com or by calling 708-679-7588 Monday – Friday 8:30am-5:00pm CST.

Christina Chaney 2025.10.10

     

Wonderful place to do business I highly recommend them

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Reply from Rogers & Hollands® Jewelers 2025.10.10

Hi Christina, thank you for your wonderful review! We can’t wait to welcome you back for your next visit. You’re always a valued guest! ✨

Alisha Haley 2025.10.09

     

Kemeral did a great job helping us with my wedding band. My band is 15 years old and had cracked. She was super knowledgeable and helped get the ring off although showing us how to utilize our lifetime warranty.

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Reply from Rogers & Hollands® Jewelers 2025.10.10

Hi Alisha, we appreciate you taking the time to leave such kind feedback! Your support means so much to us. 💍