Verified Company
RHA has an incredible team that truly feels like a close-knit family. I had the pleasure of encountering Mrs. Keyahna Moore about three weeks ago, and she was nothing short of awesome! Often, while waiting, I observed her remarkable ability to multitask without losing the human touch in her interactions with applicants and tenants.
Her individualized approach, filled with compassion, is a gift that many simply aren’t born with. No one, including myself, felt like "just a number" in her care. Those who entered distressed left feeling assured and relieved, all thanks to Mrs. Moore's calm and steady guidance.
She is simply amazing! I can't think of a better employee to promote and represent RHA than Mrs. Keyahna Moore. She is personable, passionate, and genuinely eager to serve the underserved. Thank you, Keyahna, for your outstanding service!
Reply from Rockford Housing Authority
2025.11.18
Thank you, Iggy, for sharing such thoughtful feedback! We’re beyond thrilled to hear about your experience with Mrs. Keyahna Moore. She truly embodies the compassion and dedication we value while helping others find affordable housing. 😊
Reply from Rockford Housing Authority
2025.11.14
Thank you, Ryan, for your review! We're glad you had a positive experience. If you're ever looking for more insights or options in affordable housing, feel free to explore further with us. 😊 Let us know if there is anyway we can make that 5 stars!
I’m a few months late but I must give these two props when due Keyhna Moore and John Washington are very good at their job. When it comes to any updates, returning calls, and giving you the information you need them the people to talk to. They will keep it real honest and give nothing but truth very trustworthy and hardworking people. Never been steered wrong when I communicate with these two. I want to thank them both. RHA should keep these two most definitely. 💜
Reply from Rockford Housing Authority
2025.11.10
Thank you, Ty, for sharing this wonderful feedback! We're thrilled to hear that Keyhna and John have provided such honest and trustworthy service. Your kind words mean a lot, and we’ll be sure to pass them along! 💜
Thanks for checking on me and making sure my place was not falling apart, and everyone was mello.
Reply from Rockford Housing Authority
2025.11.11
Thanks, Terrance! We're glad to hear you're enjoying your space and the community vibe. Providing comfortable and affordable housing is our goal, so it's great to know we’re meeting your expectations! 😊
I submitted fraud complaints a few times and nothing has been done. They let someone falsify documents and when I showed proof nothing had been done. They do not follow the policies at all. This person been getting away with fraud for 2 years now. I reported it to Felice Woitynek a few times and all she say is they take feuds serious and say they replace the issue in a timely matter….. When have it been ok for a person to lie on documents stating they kid lives with them when they really don’t? That’s fraud. They ask me for proof my son lived with me and I have showed that. Now why is this person havent faced any consequences? The people at these housing authority do not hold people accountable for fraud.
Reply from Rockford Housing Authority
2025.10.06
Deonta, thank you for sharing your feedback. We understand your concerns and want to assure you that the Rockford Housing Authority takes all fraud reports seriously. Each complaint is reviewed through a formal investigation process to ensure fairness, accuracy, and compliance with HUD regulations.
While we can’t discuss individual cases publicly due to confidentiality, we want to make sure your concerns are fully addressed. Please reach out directly to our Compliance Department through our Fraud Reporting page at rockfordha.org/contact-us/fraud-reporting/
or by calling (815) 489-8500.
We appreciate your patience and your commitment to accountability in our community.
While we can’t discuss individual cases publicly due to confidentiality, we want to make sure your concerns are fully addressed. Please reach out directly to our Compliance Department through our Fraud Reporting page at rockfordha.org/contact-us/fraud-reporting/
or by calling (815) 489-8500.
We appreciate your patience and your commitment to accountability in our community.
i am excited to write this review because John Washl i might be spelling his last name wrong but they had help me when no other program had help me and it was worth the wait i am going to get into my own place soon and get myself off the streets so i can get me a job and make a better life for myself so i am send a big shout to josh and all the RHA team thank you for making a dream come true
Reply from Rockford Housing Authority
2025.08.30
Ashley, we’re thrilled to hear about your journey and are so proud to have been a part of it. Wishing you all the best in your new place and with your future plans! 💙
I had a question regarding my son's status on the waiting list, and I sent an inquiry through the contact form on the website. I received an email confirmation almost immediately, and within 24 hours, I had an answer to my question from the very helpful Ms. Antanay. Excellent customer service.
Reply from Rockford Housing Authority
2025.08.30
Thank you, Katherine! We're thrilled to hear Ms. Antanay was so helpful and efficient. Providing great support is important to us, especially when it comes to inquiries about affordable housing. We appreciate your kind words! 😊
All 3, Terry, John and Keeana were very polite and specific with the process. Answered all questions politely and understandable.
Reply from Rockford Housing Authority
2025.08.14
Thank you, Justme! We're thrilled to hear Terry, John, and Keeana made the process clear and smooth. Your feedback motivates us to keep providing great service in the journey toward finding affordable housing! 😊
Shoutout to John Washington and Ms.Moore can’t forget Amy Byrd for going above and beyond for me and my kids, especially John he’s been very helpful and supportive! super grateful for these three people but everyone in the building just extremely wonderful ❤️🙏
Reply from Rockford Housing Authority
2025.08.14
Thank you, Maricarmen! We're thrilled to hear that John, Ms. Moore, and Amy made such a positive impact. Providing supportive and affordable housing is our goal, and your kind words inspire us to keep going above and beyond! ❤️🏠
I've been able to be placed on another's lease as a live in assistant. Candy Adams at Summit Green
Reply from Rockford Housing Authority
2025.08.02
Thank you for sharing, Candy! We're glad to hear you found a housing solution at Summit Green. If there's anything else we can assist you with, let us know! 😊
Lady on the phone was rude sounded like she hated her job didn't help much with my questions when I asked. Just overall rude on the phone need a better receptionist!!!
Reply from Rockford Housing Authority
2025.07.30
Sorry to hear this, Brittney. We aim to provide respectful and helpful service. Please reach out to our customer service so we can address your concerns and assist you better. We value your experience with us.
Unprofessional
Reply from Rockford Housing Authority
2025.07.24
Hi Joe, we're sorry to hear your experience was not satisfactory. Please reach out to our customer service team (hello@rockfordha.org) so we can address your concerns and make things right. Your feedback is important to us.
update July 23rd after 2 years of making complaints to Rockford housing that someone was misusing my son social and name for housing and they supposed to took him off someone lease…. So u tell me after 2 years of someone doing fraud all u guys do is take my son off they lease and let them continue with they voucher….. Rockford housing authority and the people who over the program is a joke. They do not resolve issues.
Reply from Rockford Housing Authority
2025.07.01
Deonta,
Thank you for bringing this to our attention. We take all reports of program violations and fraud very seriously, and we understand your frustration with the pace of resolution.
While we cannot discuss specific case details in a public forum, we want to assure you that our compliance and investigative teams do thoroughly review all submitted documentation, including court records, and follow HUD and internal protocols. These processes can take time due to required due diligence, coordination with external entities, and regulatory guidelines.
If you believe there has been a delay beyond what is reasonable or if new information has come to light, we strongly encourage you to follow up directly with our compliance department. Your continued advocacy helps us uphold the integrity of our housing programs.
We appreciate your patience and engagement as we work to ensure accountability and fairness.
Thank you for bringing this to our attention. We take all reports of program violations and fraud very seriously, and we understand your frustration with the pace of resolution.
While we cannot discuss specific case details in a public forum, we want to assure you that our compliance and investigative teams do thoroughly review all submitted documentation, including court records, and follow HUD and internal protocols. These processes can take time due to required due diligence, coordination with external entities, and regulatory guidelines.
If you believe there has been a delay beyond what is reasonable or if new information has come to light, we strongly encourage you to follow up directly with our compliance department. Your continued advocacy helps us uphold the integrity of our housing programs.
We appreciate your patience and engagement as we work to ensure accountability and fairness.
I used to live there all the apartment residents were wonderful managers and live in maintenance was wonderful.greatactivitys
Reply from Rockford Housing Authority
2025.08.01
Thank you, Brian! We're so glad you enjoyed the vibrant community and appreciated the management and maintenance team. It’s great to hear that the activities added to your experience in our affordable housing. 😊
You have a well developed website, and I was able to find the information I needed.
Reply from Rockford Housing Authority
2025.07.08
Thank you, Lotus99! We're glad our website provided the information you needed. If you have any further questions or need assistance finding affordable housing options, feel free to reach out. 😊
when it come to laws and regulations Rockford Housing Authority don’t follow suit. I reported someone who have did fraud to get into the program in 2023 to Ms.Guelly and Ms.Tequila Brown and nothing has been done….. I presented 100% evidence and nothing has been done. Forward to 2025 I reported the incident to the managers again with 100% proof and they want to beat around the bush about doing some about it. Further more Ms.Guelly do not know how to speak to people regarding this situation. She told me I need to seek a lawyer which I will. I bet nobody ask the managers why was the case closed in 2023. They swept the situation under the rug and kept going by they day.
Reply from Rockford Housing Authority
2025.06.20
Hi James, we're sorry to hear about your experience. Please reach out to our customer service team so we can address your concerns directly and work towards a resolution. We value transparency and fair practices in affordable housing programs.