Rocket Station Reviews

Mhamma Mou 2026.02.17

     

My experience working with Rocket Station raised a lot of red flags. In my time there and from conversations with other VAs, it felt like the company was more focused on cutting costs than supporting its team. A few major issues I saw: • Significant pay gap: Many VAs reported earning under $5/hr, while clients were being charged significantly more — often around $12/hr or higher. This disconnect felt unfair and demoralizing. • Higher admin fees: There were multiple mentions among staff that Rocket Station increased administrative fees by around 9%, which only widened the gap between what clients pay and what VAs receive. • Mass layoffs & automation: A large number of people were laid off, and it seemed roles were being shifted to AI or automation tools to save money — with very little explanation or support for affected workers. • Leadership concerns: Many felt that executives and managers weren’t accountable or engaged with the realities of VA work, leading to frustration and morale issues. • Heavy monitoring: We were required to install monitoring apps on personal devices, which raised privacy concerns and felt intrusive given the low pay. This review reflects my experience and what many former and current VAs shared in internal chats and community threads. If you’re considering working here, do thorough research and ask about compensation, fee structures, and how decisions are communicated.

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David Sandow 2026.01.15

     

Chris has been outstanding! We have been so blessed to have him a part of our company for so man years! Highly recommend Rocket Station!

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Reply from Rocket Station 2025.03.07

Thank you, David! We’re glad Lesly has been an incredible asset to your team. Excited for more opportunities to support your business with top-tier virtual staffing from Rocket Station!

Marlena Munro 2026.01.08

     

Our experience with Rocket Station has been amazing, Darien is attentive and extremely eager to learn. We value our relationship with Rocket Station and are so glad to have Darien on our team.

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Reply from Rocket Station 2026.01.08

Thank you for your kind feedback, Marlena! We’re so happy to hear that your experience with Rocket Station has been excellent and that Darien has been such a dedicated and eager member of your team. We truly appreciate your partnership and support!

Sarah 2025.12.29

     

I have had a great experience working with Kyle VA. His experience, professionalism and kindness is beyond exceptional. He's always willing to help, learn and problem-solving making him a great and exceptional addition to the team. Thank you for your good work Kyle.

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Reply from Rocket Station 2025.12.29

Thank you for sharing such kind feedback, Sarah! We’re thrilled to hear about your great experience working with Kyle. His professionalism, willingness to learn, and problem-solving approach truly reflect the Rocket Station standard. We’re proud to have him on our team and appreciate your trust and partnership!

DZ Shanksz 2025.12.20

     

I love the view

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Larissa Charais 2025.12.18

     

Great customer service. Always available and responsive. Once we trained our VA on what we wanted done, she had no problems getting everything done on her own within the specified time frame. It's a been a huge timesaver for us.

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Reply from Rocket Station 2025.12.22

Thank you for sharing your experience, Larissa! We’re so glad to hear that your Rocketeer Remote Talent has been a true time-saver for your team. It’s great to know our support and training helped set everything up for success. We appreciate your trust and partnership with Rocket Station!

Deborah Williams 2025.12.17

     

Great company, the employees are very positive and have great work ethics. Highly recommend!

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Reply from Rocket Station 2025.12.22

Thank you for the kind words and recommendation, Deborah! We’re glad to hear our team’s positive attitude and strong work ethic made a great impression. We truly appreciate your support and trust in Rocket Station!

Drew Petersen 2025.12.13

     

Rose is our asset to our company! Wow—what can I say? Stepping into a new role at Blackbridge Property Management has been an incredible experience, especially because I had the pleasure of meeting a truly one-of-a-kind employee: Rose. From day one, Rose has gone above and beyond. Not only is she outstanding in her work ethic, but she also brings a deeply human and compassionate approach to everything she does. We are incredibly fortunate to work alongside a company like Blackbridge and to support one of our strongest employees. During my first introduction, I asked some tough questions—particularly around how the company supports the employees they've hired for us. To my surprise and appreciation, we were perfectly aligned in our mission. As a leader committed to transforming this industry, it’s refreshing to know that there are professionals like Rosewho share that same passion. Regardless of where her career takes her, Rose is the kind of employee who will always have a door open with us. We’re proud of this partnership, because Blackbridge isn't just filling roles—they’re helping change the industry by being more accommodating, human-centered, and forward-thinking. Thank you for leading with integrity and heart.
Date of experience: 12 December, 2025

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Narcisa Maura Miller 2025.12.12

     

In my role as an Auditor, I’ve had the pleasure of working closely with Mai and Gem, and they have consistently exceeded expectations. Their support with account reviews and administrative tasks has been invaluable to our team. They bring professionalism, reliability, and a positive attitude to every interaction. Rocket Station is truly fortunate to have Mai and Gem they are an asset to any team.

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Reply from Rocket Station 2025.12.16

Thank you for sharing this wonderful feedback, Maura! We’re delighted to hear how Mai and Gem have supported your work and consistently exceeded expectations. Their professionalism, reliability, and positive attitude truly reflect the Rocket Station standard. We’re proud to have them on our team and grateful for your partnership!

Jann Knapp 2025.12.11

     

Our vacation rental company in Florida has had a wonderful experience working with JJ from Rocket Station Management. The interview and hiring process was easy. We currently have two Rocket Station employees. We are very happy to have them on our team. Both trained quickly and work efficiently. We strongly recommend Rocket Station for your staffing needs!

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Reply from Rocket Station 2025.12.16

Thank you for sharing your experience, Jann! We’re thrilled to hear that JJ and your awesome Rocket Station team have been a great fit for your vacation rental company and that the hiring process was smooth and efficient. We appreciate your trust and strong recommendation, and we’re grateful to be part of your success!

RYAN JONES 2025.12.10

     

Continuing to have a tremendous experience from Rocket Station. Whether it's the employees and their careful work, or the Rocket Station management team in their assistance with taking care of my and the employee's needs. I can't say enough how much I recommend this company, and how greatly I value my Rocket Station team!

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Reply from Rocket Station 2025.12.16

Thank you so much for your continued trust and kind words, Ryan! We’re thrilled to hear that both our remote pros and management have been able to support you so effectively. Your recommendation and appreciation truly mean a great deal to us, and we are grateful to be part of your success.

Tasnim Sabnam 2025.12.10

     

**“Rocket station has demonstrated a consistently high level of professionalism and operational excellence. Their virtual assistants are exceptionally well-trained, detail-oriented, and proactive, integrating seamlessly into our workflows and supporting daily operations with accuracy and reliability. My team has found them to be a dependable and valuable partner, providing meaningful support across scheduling, reporting, compliance coordination, and resident communication. Their commitment to quality and consistency makes them a trusted extension of my team, particularly through the outstanding contributions of Fatima Rotone and Cristina Nica Sunga.

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Reply from Rocket Station 2025.12.16

Thank you for sharing such thoughtful feedback, Tasnim! We’re honored to hear how seamlessly our team has integrated into your operations and supported your daily workflows. Fatima and Cristina’s professionalism, attention to detail, and proactive approach truly exemplify the Rocket Station standard. We greatly value your trust and partnership and are proud to be a dependable extension of your team.

Michael Karasinski 2025.12.10

     

Marvin Lloyd-Borromeo's contribution to our Maymont Homes HOA team is invaluable. He is an excellent work partner. His focus and reliability are first class, and we really appreciate everything he does for our Team and Maymont Homes!

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Reply from Rocket Station 2025.05.30

Thanks, Michael, for sharing how Marvin elevates your team! We're proud to hear he’s making a strong impact with his sharp focus and stellar work ethic. Here’s to more wins with your virtual MVP!

Scott Moe 2025.12.09

     

I can’t say enough good things about Jem. Hiring a virtual assistant felt like a big step for me, and Jem has completely exceeded every expectation. From day one, she was proactive, organized, and incredibly reliable. It’s rare to find someone who doesn’t just “complete tasks,” but actually thinks ahead, catches details I missed, and makes my life easier in ways I didn’t even know I needed. Jem communicates clearly, follows through fast, and handles everything with a calm, can-do attitude. Whether it’s managing admin, keeping projects moving, or stepping into something new she hasn’t done before, she figures it out quickly and delivers it better than I imagined. She’s the kind of person you trust with the important stuff because you know it’ll be handled the right way without hand-holding. Because of Jem, my business is running smoother, my brain feels less cluttered, and I’m able to stay focused on the work only I can do. She’s not just support, she’s a true asset to my team.

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Reply from Rocket Station 2025.12.10

Thank you so much for sharing this incredible feedback, Scott! We’re thrilled to hear how Jem has not only supported your business but truly elevated it. Her proactive mindset, attention to detail, and ability to anticipate needs are exactly what we strive for at Rocket Station. We’re grateful for your partnership and so proud to have Jem making such a meaningful difference in your day-to-day operations!

Mary Sue Edwards 2025.12.09

     

I love our Rocket Station team! They are always ready to assist in any way they can. Shout outs to Apryll Cruz who provides great service and always asks all the right questions with an eagerness to learn more; Ma. Jonalynn Santos for always knowing how to answer my question even when I don’t know how to ask it; and to Cheryl Castillo for always lending a hand whenever, wherever, we need it. Each has a great work ethic, is eager to learn more, and we are so grateful for having them on our team!

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Reply from Rocket Station 2025.12.10

Hi Mary Sue! We truly appreciate your kind words! It’s great to hear how Apryll, Jonalynn, and Cheryl consistently bring initiative, clarity, and dependable support to your workflows. Thank you for recognizing their hard work, and thank you for trusting Rocket Station as your partner.

Matt Martin 2025.12.08

     

We love working with Gavin. He is a vital member of our team. He works very efficiently to handle his daily and weekly tasks in addition to jumping in on extra projects the team needs. He's a delight to work with.

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Reply from Rocket Station 2025.12.09

Thank you so much for sharing this, Matt! We’re thrilled to hear how valuable Gavin has been to your team. His efficiency, reliability, and willingness to take on extra projects truly embody the Rocket Station standard. We’re grateful to have him supporting your success!

Colin Shearn 2025.12.04

     

The level of quality, professionalism, and thoroughness we receive from all of our Rocket staff is simply unmatched. They're the best!

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Reply from Rocket Station 2025.04.11

Thanks, Colin! We're so glad Mish and Mary made a lasting impact—your recognition means a lot!

Coral Cameron 2025.11.25

     

Absolutely love working with every single one of the ladies on this team. Incredibly fast learners and such hard workers. They will not stop until it’s done and right! Moira is my dedicated virtual assistant and I simply could not do what I do without her fast and efficient help! She has an extremely great eagle eye and she is my “safety blanket” on my finals checklists with very high profile guests! I cannot sing their praises more- very happy and overly satisfied with their service.

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Reply from Rocket Station 2025.11.28

Thank you so much, Coral! We’re thrilled to hear how much Moira and the team support your work. Their dedication, sharp attention to detail, and commitment to getting things right are what we’re all about at Rocket Station. We’re grateful for your trust and happy to be part of your success!

Tatum Adams 2025.11.25

     

My experience with Rocket Station has been great! Ricca has been amazing at everything she has done. She is quick and efficient to answer questions and requests. I would recommend her and Rocket Station 100%

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Reply from Rocket Station 2025.11.28

Thank you so much, Tatum! We’re thrilled to hear about your great experience with Ricca. Her quick responses, efficiency, and dedication are exactly what we aim to deliver at Rocket Station. We truly appreciate your recommendation and are grateful for your partnership!

R Manahan 2025.11.24

     

I wanted to give a shout out to Shirlee Joy who has been a very great team member. Joy is very dedicated to her job and always go over and beyond to make sure she provides excellence service to both tenants and clients. She is also easy to work with, communicates very well and is always available for assistance. Thanks Joy!

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Reply from Rocket Station 2025.11.28

Dear R, thank you so much for recognizing Shirlee Joy! We’re thrilled to hear how dedicated, reliable, and service-driven she’s been as part of your team. Her commitment to going above and beyond for both tenants and clients truly reflects the Rocket Station standard. We’re grateful to have Joy representing us so well, and even more grateful for your partnership. Thank you for sharing this!