Rocket Station Reviews

Drew Petersen 2025.12.13

     

Rose is our asset to our company! Wow—what can I say? Stepping into a new role at Blackbridge Property Management has been an incredible experience, especially because I had the pleasure of meeting a truly one-of-a-kind employee: Rose. From day one, Rose has gone above and beyond. Not only is she outstanding in her work ethic, but she also brings a deeply human and compassionate approach to everything she does. We are incredibly fortunate to work alongside a company like Blackbridge and to support one of our strongest employees. During my first introduction, I asked some tough questions—particularly around how the company supports the employees they've hired for us. To my surprise and appreciation, we were perfectly aligned in our mission. As a leader committed to transforming this industry, it’s refreshing to know that there are professionals like Rosewho share that same passion. Regardless of where her career takes her, Rose is the kind of employee who will always have a door open with us. We’re proud of this partnership, because Blackbridge isn't just filling roles—they’re helping change the industry by being more accommodating, human-centered, and forward-thinking. Thank you for leading with integrity and heart.

Date of experience: 12 December, 2025

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Maura Miller 2025.12.12

     

In my role as an Auditor, I’ve had the pleasure of working closely with Mai and Gem, and they have consistently exceeded expectations. Their support with account reviews and administrative tasks has been invaluable to our team. They bring professionalism, reliability, and a positive attitude to every interaction. Rocket Station is truly fortunate to have Mai and Gem they are an asset to any team.

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Jann Knapp 2025.12.11

     

Our vacation rental company in Florida has had a wonderful experience working with JJ from Rocket Station Management. The interview and hiring process was easy. We currently have two Rocket Station employees. We are very happy to have them on our team. Both trained quickly and work efficiently. We strongly recommend Rocket Station for your staffing needs!

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RYAN JONES 2025.12.10

     

Continuing to have a tremendous experience from Rocket Station. Whether it's the employees and their careful work, or the Rocket Station management team in their assistance with taking care of my and the employee's needs. I can't say enough how much I recommend this company, and how greatly I value my Rocket Station team!

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Tasnim Sabnam 2025.12.10

     

**“Rocket station has demonstrated a consistently high level of professionalism and operational excellence. Their virtual assistants are exceptionally well-trained, detail-oriented, and proactive, integrating seamlessly into our workflows and supporting daily operations with accuracy and reliability. My team has found them to be a dependable and valuable partner, providing meaningful support across scheduling, reporting, compliance coordination, and resident communication. Their commitment to quality and consistency makes them a trusted extension of my team, particularly through the outstanding contributions of Fatima Rotone and Cristina Nica Sunga.

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Michael Karasinski 2025.12.10

     

Marvin Lloyd-Borromeo's contribution to our Maymont Homes HOA team is invaluable. He is an excellent work partner. His focus and reliability are first class, and we really appreciate everything he does for our Team and Maymont Homes!

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Reply from Rocket Station 2025.05.30

Thanks, Michael, for sharing how Marvin elevates your team! We're proud to hear he’s making a strong impact with his sharp focus and stellar work ethic. Here’s to more wins with your virtual MVP!

Scott Moe 2025.12.09

     

I can’t say enough good things about Jem. Hiring a virtual assistant felt like a big step for me, and Jem has completely exceeded every expectation. From day one, she was proactive, organized, and incredibly reliable. It’s rare to find someone who doesn’t just “complete tasks,” but actually thinks ahead, catches details I missed, and makes my life easier in ways I didn’t even know I needed. Jem communicates clearly, follows through fast, and handles everything with a calm, can-do attitude. Whether it’s managing admin, keeping projects moving, or stepping into something new she hasn’t done before, she figures it out quickly and delivers it better than I imagined. She’s the kind of person you trust with the important stuff because you know it’ll be handled the right way without hand-holding. Because of Jem, my business is running smoother, my brain feels less cluttered, and I’m able to stay focused on the work only I can do. She’s not just support, she’s a true asset to my team.

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Reply from Rocket Station 2025.12.10

Thank you so much for sharing this incredible feedback, Scott! We’re thrilled to hear how Jem has not only supported your business but truly elevated it. Her proactive mindset, attention to detail, and ability to anticipate needs are exactly what we strive for at Rocket Station. We’re grateful for your partnership and so proud to have Jem making such a meaningful difference in your day-to-day operations!

Mary Sue Edwards 2025.12.09

     

I love our Rocket Station team! They are always ready to assist in any way they can. Shout outs to Apryll Cruz who provides great service and always asks all the right questions with an eagerness to learn more; Ma. Jonalynn Santos for always knowing how to answer my question even when I don’t know how to ask it; and to Cheryl Castillo for always lending a hand whenever, wherever, we need it. Each has a great work ethic, is eager to learn more, and we are so grateful for having them on our team!

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Reply from Rocket Station 2025.12.10

Hi Mary Sue! We truly appreciate your kind words! It’s great to hear how Apryll, Jonalynn, and Cheryl consistently bring initiative, clarity, and dependable support to your workflows. Thank you for recognizing their hard work, and thank you for trusting Rocket Station as your partner.

Matt Martin 2025.12.08

     

We love working with Gavin. He is a vital member of our team. He works very efficiently to handle his daily and weekly tasks in addition to jumping in on extra projects the team needs. He's a delight to work with.

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Reply from Rocket Station 2025.12.09

Thank you so much for sharing this, Matt! We’re thrilled to hear how valuable Gavin has been to your team. His efficiency, reliability, and willingness to take on extra projects truly embody the Rocket Station standard. We’re grateful to have him supporting your success!

Colin Shearn 2025.12.04

     

The level of quality, professionalism, and thoroughness we receive from all of our Rocket staff is simply unmatched. They're the best!

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Reply from Rocket Station 2025.04.11

Thanks, Colin! We're so glad Mish and Mary made a lasting impact—your recognition means a lot!

Coral Cameron 2025.11.25

     

Absolutely love working with every single one of the ladies on this team. Incredibly fast learners and such hard workers. They will not stop until it’s done and right! Moira is my dedicated virtual assistant and I simply could not do what I do without her fast and efficient help! She has an extremely great eagle eye and she is my “safety blanket” on my finals checklists with very high profile guests! I cannot sing their praises more- very happy and overly satisfied with their service.

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Reply from Rocket Station 2025.11.28

Thank you so much, Coral! We’re thrilled to hear how much Moira and the team support your work. Their dedication, sharp attention to detail, and commitment to getting things right are what we’re all about at Rocket Station. We’re grateful for your trust and happy to be part of your success!

Tatum Adams 2025.11.25

     

My experience with Rocket Station has been great! Ricca has been amazing at everything she has done. She is quick and efficient to answer questions and requests. I would recommend her and Rocket Station 100%

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Reply from Rocket Station 2025.11.28

Thank you so much, Tatum! We’re thrilled to hear about your great experience with Ricca. Her quick responses, efficiency, and dedication are exactly what we aim to deliver at Rocket Station. We truly appreciate your recommendation and are grateful for your partnership!

R Manahan 2025.11.24

     

I wanted to give a shout out to Shirlee Joy who has been a very great team member. Joy is very dedicated to her job and always go over and beyond to make sure she provides excellence service to both tenants and clients. She is also easy to work with, communicates very well and is always available for assistance. Thanks Joy!

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Reply from Rocket Station 2025.11.28

Dear R, thank you so much for recognizing Shirlee Joy! We’re thrilled to hear how dedicated, reliable, and service-driven she’s been as part of your team. Her commitment to going above and beyond for both tenants and clients truly reflects the Rocket Station standard. We’re grateful to have Joy representing us so well, and even more grateful for your partnership. Thank you for sharing this!

Rizielle Manahan 2025.11.21

     

It's always a pleasure working with the leasing team from Rocket Station. We have Al-Alaxel and Cristine from their team who are incredibly thorough in their screening process, ensuring that only qualified applicants are considered. Communication, professionalism, and dedication of their team members is top-notch. Al and his other team members always go above and beyond to nurture leads and make sure every detail is handled with care. If you are looking for a team that is efficient, reliable and focused on getting results, Rocket Station is the way to go! Aiza Sales, as our team's turnover coordinator, is very easy to work with! She has been a great addition to our team and always on track with our turnover process. Her superb work ethics is what make her stand out. We're so lucky to have her part of our team! In addition, I also wanted to give a shout out to Shirlee Joy who has been a very great team member. Joy is very dedicated to her job and always go over and beyond to make sure she provides excellence service to both tenants and clients. She is also easy to work with, communicates very well and is always available for assistance. Thanks Joy!

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Reply from Rocket Station 2025.03.14

Thank you, Rizielle! Al-Alaxel and Cristine embody the dedication and expertise of our property management virtual assistants at Rocket Station. We’re glad to support your leasing process with efficiency, professionalism, and top-tier virtual staffing!

Kevin Coulter 2025.11.21

     

I can't say enough good things about our ongoing relationship with Jerome Tomacruz - Rocket Station and our wonderful VA's Sasha, Samantha, Dash, John Rei, Rej and Renz. All fantastic team members and we are blessed to have them as part of our team!

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Reply from Rocket Station 2025.11.28

Thank you so much, Kevin! We’re incredibly grateful for your kind words and thrilled to hear how much value Jerome and your Rocket Station team: Sasha, Samantha, Dash, John Rei, Rej, and Renz, bring to your operations. It’s partners like you who make our work meaningful, and we’re honored to be part of your success.

Chelsea Barrett 2025.11.21

     

Just wanted to leave an updated review, as our partnership with Rocket Station is coming to an end—but I want to be clear that this decision has nothing to do with performance. Rocket has been a huge part of my company’s growth over the last two years, and reaching a point where we can bring our call center fully in-house simply wouldn’t have been possible without their support. I especially want to highlight our two agents, Sheryl and Gracel. Both of them have been absolutely incredible. They were always eager to learn, quick to take in new information, and consistently kind and professional with our clients. Even coming into an industry they weren’t originally trained in, they embraced every piece of feedback and fully implemented our processes with care. On a personal note, managing them has been an absolute pleasure. I’ve never had two team members more willing to adapt, jump in wherever needed, and roll with constant change. I truly cannot put into words how much I’ve valued working with them. While I’m sad to see their time with us wrap up, I know they’re going to be incredible assets to whichever teams are lucky enough to have them next. ORIGINAL REVIEW: Working with Rocket Station's assistants has been an absolute joy. The ladies on my team have the best attitudes and are always ready to jump in. Weather learning new processes or sticking to old routines, Rocket Station had provided us with eager, personable, and friendly customer service agents.

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Reply from Rocket Station 2025.06.09

Thank you, Chelsea! We love seeing our rockstar remote team members bring the energy—proud to elevate your customer service with the magic of virtual staffing. Here's to continued partnership and shared success!

Shannon Lopez 2025.11.20

     

I would also like to shout out Patrick Bayani, as he is the most responsive and quick team member. He helps me answer the Client's question with information and speed! Shout out to Anne Cando! I could not get through the week without her....

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Reply from Rocket Station 2025.07.14

Thanks, Shannon! Anne is truly your Rocket Station virtual lifesaver -proof that exceptional remote support can elevate your workflow. We're proud to be part of your continued success!

Samantha Reinhart 2025.11.20

     

My experience with Rocket Station team members has been amazing. They all have a willingness to learn, grown and assist in any manner possible.

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Reply from Rocket Station 2025.11.21

Thank you for sharing your experience, Samantha! We’re thrilled to hear that our team’s dedication, willingness to learn, and support have made such a positive impact. We truly appreciate your trust and partnership with Rocket Station!

Dionisios Theodorou 2025.11.18

     

We couldn't be happier having Sky handle some of our tedious and time consuming tasks. I highly recommend Rocket Station as a service.

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Reply from Rocket Station 2025.11.20

Thank you so much for the kind words, Dionisios! We’re thrilled to hear that Sky has been making your workload lighter and your days smoother. We truly appreciate your recommendation and are grateful to be part of your journey to success. 🚀

Perla Marin 2025.11.18

     

RENZ is an amazing asset to our team, he's always on top of everything and ready for anything.

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Reply from Rocket Station 2025.08.03

Thanks so much, Perla! Joy really lives up to her name - your go-to remote team member from Rocket Station, always bringing heart, help, and a whole lot of joy to virtual staffing!