Rock Electric, LLC Reviews

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4.9 | 419 reviews

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Rock Electric, LLC

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J H 2026.05.19

I hired Rock Electric in April 2026 for a residential electrical job after being provided an estimate that included $350/hour for two technicians, plus $125 travel time with a 2-hour minimum, and an additional hour billed at $350. Only one technician, Don, actually performed work onsite. According to office manager Jacob, the second technician, Ace, was "running errands" and picking up supplies. The materials list consisted of 24 feet of #2 THHN, 12 feet of #4 THHN, and two switches. I was billed a flat $250 for materials with no breakdown whatsoever of what any of the items actually cost. What makes this even more frustrating is that the job had been scheduled three weeks in advance, yet Rock Electric still claimed they needed a technician running around at $150/hour to retrieve these basic materials. The scope of work included replacing conductors from strike to meter line side, troubleshooting the front porch light, replacing a bathroom outlet, troubleshooting an office light fixture/switch, and installing Ring doorbell transformer wiring. Not all of the work was even completed. The bathroom outlet replacement was never done, and although the Ring doorbell was connected to existing wiring, it still does not function properly and required further investigation. The job also required a disconnect/reconnect from Puget Sound Energy. Rock Electric charged me $890.63 including tax for this service, while the actual charge from Puget Sound Energy to Rock Electric was $595.95 including tax. When questioned about the difference, Rock Electric claimed that Puget Sound Energy rates "change daily," so they charge a set rate. This was never disclosed in the estimate. I requested a refund for the cost of the second technician who never actually worked onsite, as well as for the difference between what Rock Electric charged me for the disconnect/reconnect and what Puget Sound Energy actually charged them. Instead of addressing the concerns directly, Rock Electric responded with a mock invoice attempting to justify the charges and argue that using one technician supposedly would have cost even more than the two-technician rate. Their general manager Ben also left a voicemail trying to re-explain everything, but there is no reasonable explanation for charging $350/hour for two technicians while only providing one onsite, or for heavily marking up a third-party utility service they didn't even perform.

Reply from Rock Electric, LLC 2026.06.02

We appreciate the feedback. Billing structure and job communication are areas we're always refining. We've been in direct contact to address the remaining items and make this right. Our work is backed by our reputation / warranty — and we take both seriously. — Rob Greaves, Founder

Robbie Cook 2026.05.19

Awesome communication and execution

Reply from Rock Electric, LLC 2026.05.19

Thank you for the five-star review, Robbie. We're happy our electricians did such a great job with your project!

Zachary Gibson 2026.05.15

I paid out roughly $7,200 for a panel swap. The "inspections" were done by the installer on a video Teams call with the "inspector" pointing his phone at the work they had done. The work seems solid, & we haven't had any issues- but it is not what I was led to believe would be happening, especially given the price point. They also forced us to use their app for communication- and nobody has ever responded on the app, regardless of the message topic.

Reply from Rock Electric, LLC 2026.05.29

Hi Zachary. Thank you for the honest feedback and for recognizing the quality of the work. You're absolutely right that we should have done a better job setting expectations around the inspection process, and we appreciate you bringing that to our attention.

For anyone reading this review, electrical inspections are performed by the local jurisdiction, not by our company. Since the COVID era, many jurisdictions have adopted video inspections to help address inspector staffing shortages and scheduling challenges. In many cases, inspectors choose to conduct video inspections with our crews based on our permitting history, compliance record, and established working relationship.

That said, the method of inspection should never come as a surprise to a homeowner. We should have communicated that possibility more clearly, and we'll use your feedback to improve our process moving forward.
We're glad to hear the quality of the installation has met your expectations and that the work has held up well over time. We appreciate the opportunity to serve you and would welcome the chance to discuss your experience further. Please feel free to reach out to us directly.

Stephane 2026.05.13

Excellent EV charger install — flexible, communicative, and high-quality work Rock Electric installed an external outdoor EV charger for my Rivian, including mounting it inside an external steel housing unit I'd purchased online. The housing was admittedly overkill and tricky to work with, but Angel, the electrician, did a fantastic job — clean, careful installation that passed inspection on the first try (yesterday evening). Jacob, who handled post-sales coordination and communication, was equally stellar. The team flexibly communicated via phone, email, and text — I ended up using all three depending on what was convenient, and they rolled with it without missing a beat. Kyle on the pre-sales side set the right expectations going in. All-in, the estimate/quote matched the final bill. I can't say that I've seen this happen often these days. Big kudos to the team. Constructive feedback --- pre-sales process only (people were great) Two things stood out as opportunities, both at the front end of the customer journey: (1) BuilderTrend portal is confusing. Beyond general usability, the nomenclature in the digital portal didn't consistently match what the teams used in conversation, which led me to hesitate more than once in the process. I'm a new home owner, so I was a bit more careful given the work is electrical in nature. (2) Customer acquisition process is repetitive. You end up entering or sharing the same information multiple times — online and then again in person. It didn't make me reconsider going with Rock Electric (their work and people are clearly worth it), but it's the kind of friction that could cost them a less-committed customer at the sign-up stage. From a sales standpoint, this is exactly the kind of friction that quietly leaks deals before the actual work even begins — and it's also a high-ROI opportunity. The craftsmanship and communication on the back end are already excellent; tightening up intake would let more customers actually reach that experience. -------- Big thanks to Angel (Electrician), Jacob (Post-Sales), and Kyle (Pre-Sales). I'd happily hire Rock Electric again.

Jonathan H. 2026.05.13

I hired Rock Electric in April 2026 for a residential electrical job after being provided an estimate that included $350/hour for two technicians, plus $125 travel time with a 2-hour minimum, and an additional hour billed at $350. Only one technician, Don, actually performed work onsite. According to office manager Jacob, the second technician, Ace, was "running errands" and picking up supplies. The materials list consisted of 24 feet of #2 THHN, 12 feet of #4 THHN, and two switches. I was billed a flat $250 for materials with no breakdown whatsoever of what any of the items actually cost. What makes this even more frustrating is that the job had been scheduled three weeks in advance, yet Rock Electric still claimed they needed a technician running around at $150/hour to retrieve these basic materials. The scope of work included replacing conductors from strike to meter line side, troubleshooting the front porch light, replacing a bathroom outlet, troubleshooting an office light fixture/switch, and installing Ring doorbell transformer wiring. Not all of the work was even completed. The bathroom outlet replacement was never done, and although the Ring doorbell was connected to existing wiring, it still does not function properly and required further investigation. The job also required a disconnect/reconnect from Puget Sound Energy. Rock Electric charged me $890.63 including tax for this service, while the actual charge from Puget Sound Energy to Rock Electric was $595.95 including tax. When questioned about the difference, Rock Electric claimed that Puget Sound Energy rates "change daily," so they charge a set rate. This was never disclosed in the estimate. I requested a refund for the cost of the second technician who never actually worked onsite, as well as for the difference between what Rock Electric charged me for the disconnect/reconnect and what Puget Sound Energy actually charged them. Instead of addressing the concerns directly, Rock Electric responded with a mock invoice attempting to justify the charges and argue that using one technician supposedly would have cost even more than the two-technician rate. Their general manager Ben also left a voicemail trying to re-explain everything, but there is no reasonable explanation for charging $350/hour for two technicians while only providing one onsite, or for heavily marking up a third-party utility service they didn't even perform.

UB Havens 2026.05.12

I installed a hot tub and sauna on an already maxed out electrical panel. They figured out a solution where other electricians deemed it not possible. They "hid" the wiring very well. Looks great.

Reply from Rock Electric, LLC 2026.04.16

Thank you for the five-star review! We're glad we were able to fix your hot tub and sauna!

Jessie English 2026.04.15

I reached out on a Saturday, scheduled an assessment/quote for Monday, and had an electrician (Ace) at my house on Thursday to complete the work. Ace was friendly and professional. He ensured I fully understood what caused the underlying issue and my options to remedy so I could make informed decisions. He was fantastic about explaining things so I could understand them, and I would absolutely recommend him to anyone needing electrical work. Ace scheduled the inspector and the work passed inspection without any issues. I'm not sure what the service would be called, but Ace added a circuit to our electric panel and re-wired an existing outlet in the kitchen so our appliances no longer trip the breaker when we use two at a time. Thank you Ace, and Rock Electric!

Reply from Rock Electric, LLC 2026.04.16

Ace and Rock Electric appreciate the five-star review, Jessie! We're thrilled Ace was able to fix your issues and help get your inspection passed!

William A 2026.04.05

Price for installation of an EV charger was reasonable and they arrived on time, were professional, neat, and very pleasant. I'd hire them again for other projects.

DeVandis Smith 2026.03.31

Rock Electric did an outstanding job on our recent electrical project. Jacob, was on time, professional, and clearly knowledgeable, taking the time to explain what needed to be done and why. He worked efficiently, cleaned up thoroughly when he was finished, and made sure everything was working perfectly before he left. Pricing was fair for the quality of work, and the whole process—from scheduling to completion—was smooth and stress-free. Highly recommend Rock Electric to anyone looking for a reliable, honest, and customer-focused electrician.

Reply from Rock Electric, LLC 2026.03.31

Thank you DeVandis for your amazing review. We're thrilled your electrical project went so well!

Craig Kagetsu 2026.03.04

Reply from Rock Electric, LLC 2026.03.04

Thank you for the five-star review, Craig!

Lisa Tarner 2026.02.26

We’ve used Rock Electric twice now, once for a panel upgrade and this last time for some various electrical fixes. Both times we’ve had a good experience. Bidding was thorough and fairly priced, work was scheduled quickly, permits were correctly applied for. The team showed up on time, completed the work in a timely manner, cleaned up, and correctly closed out permits. What more could you ask for? They will definitely be on our bid list again in the future.

Reply from Rock Electric, LLC 2026.02.27

We appreciate the five-star review, Lisa. Permits can be tricky, but we have such a great team that gets them approved in a timely fashion! Glad your electrical project went so well!

Teresa Esteves 2026.02.10

ACE the electrician was very helpful and respectful. After 2 other so called "electricians" that the owner sent over Ace we the one who found the problem and got it fixed. We definitely will recommend this company.

Reply from Rock Electric, LLC 2026.02.10

We appreciate the five-star review! Teresa! Ace is one of the best electricians out there!

Kris Zigman 2026.02.02

Rock Electric did an outstanding job at our home. Donald and Ace worked on several different projects for us, and they truly went above and beyond — especially Donald, who put in an incredible amount of time and care. Their workmanship was impeccable. They took the time to talk with us about what we wanted, clearly explained what needed to happen, and offered excellent suggestions and recommendations along the way. We felt informed and confident throughout the entire process. I will always recommend Rock Electric — and Donald and Ace specifically — to anyone who needs electrical work done.

Reply from Rock Electric, LLC 2026.02.10

We appreciate the five-star review, Kris! Don and Ace are so great, and we're happy to have them as part of the team!

James Reynolds 2026.02.02

Jacob did a great job of getting us on the books. Then Angel was excellent. Both communicated well, and really listened when I had questions.

Reply from Rock Electric, LLC 2026.02.10

Thank you James for the five-star review! Communication is very important to us so we're glad our team did such a great job!

Sam Al-Khoury 2026.01.28

Had great support from Ben, Angel, and Brad for a generator install. They were creative in solving problems and very responsive. This is my second time working with Rock and would work with them again.

Reply from Rock Electric, LLC 2026.01.28

Thank you for the five-star review Sam. We remember your other project and your deck is one of our favorites! Enjoy your new generator!

Penelope Goldman 2026.01.25

Needed a sub-panel upgraded and several new outlets installed. The electrician was punctual, knowledgeable, and tidied up all his work. He also identified and fixed an old, unsafe wiring connection in my panel at no extra charge. Trustworthy and skilled Needed a sub-panel upgraded and several new outlets installed. The electrician was punctual, knowledgeable, and tidied up all his work. He also identified and fixed an old, unsafe wiring connection in my panel at no extra charge. Trustworthy and skilled

Reply from Rock Electric, LLC 2026.02.02

Thank you Penelope for your five-star review for our Rock Electric team! We're thrilled your sub-panel upgrade and outlet installations went so well!

Lorrie Nelson-Smith 2026.01.24

Reply from Rock Electric, LLC 2026.02.27

Thanks for the five-star review, Lorrie!

Nancy C. 2026.01.24

I'm happy that I found this company; I had never used them before so I just requested an onsite estimate. They are the electrical division of a larger company and I thought my job would be too small (replace two ceiling fixtures and install two can lights in a plaster living room ceiling. They were professional and timely and I'm glad I went with them. I had the estimator come over, talked about options, made a deposit and then it was seamless. Roger the scheduler was fantastic and provided even more details. We share photos and thoughts and the we scheduled it for the next week. Donald came out, super nice guy, talked a little golf while he worked and then before you knew it , he was cleaned up and done. Highly recommend. Attached is a photo of the dimmable ceiling lights .

Ceiling lights and expanded switches

B Dulaney 2025.12.24

March 12, 2024: Donald/Don stopped by with another Electrician -Ace-checking a previously installed 4 ac outside under fuse box & near small front porch. A cold snap required me to connect 3 Hummingbird feeder heaters. The 4 connections were dead. I checked fuse box and connected known good cords with working items to each outlet. I contacted Ben Hale their Supervisor and he sent them out when in my area. Rock Electric LLC is my go to company for quality, safe electrical work. Since 2021, they have installed a Level 2 EV Charger, new larger fuse box with more circuits, undercounter Philips Hue smart LED strips, LED Can lights throughout the house, circuits in/between backyard sheds, around detached garage, & numerous outdoor boxes. I believe you cannot have too many light options. I feed some feral Cats & need numerous outdoor outlets for heating pads & cat shelters. They encouraged me to use Smart lighting everywhere managed through my mobile phone. I recommend Rock Electric LLC for all your electrical needs. I’m involved in every step and ask lots of questions which they always patiently explain. Barbara

March 12, 2024:
Donald/Don stopped by with another Electrician -Ace-checking a previously installed 4 ac outside under fuse box & near small front porch. A cold snap required me to connect 3 Hummingbird feeder heaters. The 4 connections were dead. I checked fuse box and connected known good cords with working items to each outlet. I contacted Ben Hale their Supervisor and he sent them out when in my area. Rock Electric LLC is my go to company for quality, safe electrical work. Since 2021, they have installed a Level 2 EV Charger, new larger fuse box with more circuits, undercounter Philips Hue smart LED strips, LED Can lights throughout the house, circuits in/between backyard sheds, around detached garage, & numerous outdoor boxes. I believe you cannot have too many light options. I feed some feral Cats & need numerous outdoor outlets for heating pads & cat shelters. They encouraged me to use Smart lighting everywhere managed through my mobile phone. I recommend Rock Electric LLC for all your electrical needs. I’m involved in every step and ask lots of questions which they always patiently explain. Barbara

March 12, 2024:
Donald/Don stopped by with another Electrician -Ace-checking a previously installed 4 ac outside under fuse box & near small front porch. A cold snap required me to connect 3 Hummingbird feeder heaters. The 4 connections were dead. I checked fuse box and connected known good cords with working items to each outlet. I contacted Ben Hale their Supervisor and he sent them out when in my area. Rock Electric LLC is my go to company for quality, safe electrical work. Since 2021, they have installed a Level 2 EV Charger, new larger fuse box with more circuits, undercounter Philips Hue smart LED strips, LED Can lights throughout the house, circuits in/between backyard sheds, around detached garage, & numerous outdoor boxes. I believe you cannot have too many light options. I feed some feral Cats & need numerous outdoor outlets for heating pads & cat shelters. They encouraged me to use Smart lighting everywhere managed through my mobile phone. I recommend Rock Electric LLC for all your electrical needs. I’m involved in every step and ask lots of questions which they always patiently explain. Barbara

March 12, 2024:
Donald/Don stopped by with another Electrician -Ace-checking a previously installed 4 ac outside under fuse box & near small front porch. A cold snap required me to connect 3 Hummingbird feeder heaters. The 4 connections were dead. I checked fuse box and connected known good cords with working items to each outlet. I contacted Ben Hale their Supervisor and he sent them out when in my area. Rock Electric LLC is my go to company for quality, safe electrical work. Since 2021, they have installed a Level 2 EV Charger, new larger fuse box with more circuits, undercounter Philips Hue smart LED strips, LED Can lights throughout the house, circuits in/between backyard sheds, around detached garage, & numerous outdoor boxes. I believe you cannot have too many light options. I feed some feral Cats & need numerous outdoor outlets for heating pads & cat shelters. They encouraged me to use Smart lighting everywhere managed through my mobile phone. I recommend Rock Electric LLC for all your electrical needs. I’m involved in every step and ask lots of questions which they always patiently explain. Barbara

March 12, 2024:
Donald/Don stopped by with another Electrician -Ace-checking a previously installed 4 ac outside under fuse box & near small front porch. A cold snap required me to connect 3 Hummingbird feeder heaters. The 4 connections were dead. I checked fuse box and connected known good cords with working items to each outlet. I contacted Ben Hale their Supervisor and he sent them out when in my area. Rock Electric LLC is my go to company for quality, safe electrical work. Since 2021, they have installed a Level 2 EV Charger, new larger fuse box with more circuits, undercounter Philips Hue smart LED strips, LED Can lights throughout the house, circuits in/between backyard sheds, around detached garage, & numerous outdoor boxes. I believe you cannot have too many light options. I feed some feral Cats & need numerous outdoor outlets for heating pads & cat shelters. They encouraged me to use Smart lighting everywhere managed through my mobile phone. I recommend Rock Electric LLC for all your electrical needs. I’m involved in every step and ask lots of questions which they always patiently explain. Barbara

March 12, 2024:
Donald/Don stopped by with another Electrician -Ace-checking a previously installed 4 ac outside under fuse box & near small front porch. A cold snap required me to connect 3 Hummingbird feeder heaters. The 4 connections were dead. I checked fuse box and connected known good cords with working items to each outlet. I contacted Ben Hale their Supervisor and he sent them out when in my area. Rock Electric LLC is my go to company for quality, safe electrical work. Since 2021, they have installed a Level 2 EV Charger, new larger fuse box with more circuits, undercounter Philips Hue smart LED strips, LED Can lights throughout the house, circuits in/between backyard sheds, around detached garage, & numerous outdoor boxes. I believe you cannot have too many light options. I feed some feral Cats & need numerous outdoor outlets for heating pads & cat shelters. They encouraged me to use Smart lighting everywhere managed through my mobile phone. I recommend Rock Electric LLC for all your electrical needs. I’m involved in every step and ask lots of questions which they always patiently explain. Barbara

March 12, 2024:
Donald/Don stopped by with another Electrician -Ace-checking a previously installed 4 ac outside under fuse box & near small front porch. A cold snap required me to connect 3 Hummingbird feeder heaters. The 4 connections were dead. I checked fuse box and connected known good cords with working items to each outlet. I contacted Ben Hale their Supervisor and he sent them out when in my area. Rock Electric LLC is my go to company for quality, safe electrical work. Since 2021, they have installed a Level 2 EV Charger, new larger fuse box with more circuits, undercounter Philips Hue smart LED strips, LED Can lights throughout the house, circuits in/between backyard sheds, around detached garage, & numerous outdoor boxes. I believe you cannot have too many light options. I feed some feral Cats & need numerous outdoor outlets for heating pads & cat shelters. They encouraged me to use Smart lighting everywhere managed through my mobile phone. I recommend Rock Electric LLC for all your electrical needs. I’m involved in every step and ask lots of questions which they always patiently explain. Barbara

March 12, 2024:
Donald/Don stopped by with another Electrician -Ace-checking a previously installed 4 ac outside under fuse box & near small front porch. A cold snap required me to connect 3 Hummingbird feeder heaters. The 4 connections were dead. I checked fuse box and connected known good cords with working items to each outlet. I contacted Ben Hale their Supervisor and he sent them out when in my area. Rock Electric LLC is my go to company for quality, safe electrical work. Since 2021, they have installed a Level 2 EV Charger, new larger fuse box with more circuits, undercounter Philips Hue smart LED strips, LED Can lights throughout the house, circuits in/between backyard sheds, around detached garage, & numerous outdoor boxes. I believe you cannot have too many light options. I feed some feral Cats & need numerous outdoor outlets for heating pads & cat shelters. They encouraged me to use Smart lighting everywhere managed through my mobile phone. I recommend Rock Electric LLC for all your electrical needs. I’m involved in every step and ask lots of questions which they always patiently explain. Barbara

March 12, 2024:
Donald/Don stopped by with another Electrician -Ace-checking a previously installed 4 ac outside under fuse box & near small front porch. A cold snap required me to connect 3 Hummingbird feeder heaters. The 4 connections were dead. I checked fuse box and connected known good cords with working items to each outlet. I contacted Ben Hale their Supervisor and he sent them out when in my area. Rock Electric LLC is my go to company for quality, safe electrical work. Since 2021, they have installed a Level 2 EV Charger, new larger fuse box with more circuits, undercounter Philips Hue smart LED strips, LED Can lights throughout the house, circuits in/between backyard sheds, around detached garage, & numerous outdoor boxes. I believe you cannot have too many light options. I feed some feral Cats & need numerous outdoor outlets for heating pads & cat shelters. They encouraged me to use Smart lighting everywhere managed through my mobile phone. I recommend Rock Electric LLC for all your electrical needs. I’m involved in every step and ask lots of questions which they always patiently explain. Barbara

Reply from Rock Electric, LLC 2022.08.20

Patrick, Eli, and Seth are coveted members of our team. Thank you for commending their work by rewarding them your 5-star review! We appreciate you choosing Rock Electric for your electrical needs and hope you enjoy your new electrical installations for years to come! We’re happy to serve you again for any of your future needs!

Andrew 2025.12.18

Had the pleasure of working with Don and Ace. Needed 4 outside outlets, 2 junction boxes, and my existing generator inlet moved. Both of them were very professional and finished work ahead of time. Don was awesome, was able to answer a ton of questions since I'm a bit paranoid when it comes to electrical. As far as pricing, its fair, a tad higher than if you were working directly with an electrician. However, I really appreciate the phenomenal communication with both the company and electricians. Definitely recommending this company to others!

Reply from Rock Electric, LLC 2025.12.15

Thanks Andrew! We appreciate the five-star reviews for Don, Ace and the Rock Electric team! Glad they were able to fix all of your electrical issues!

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