ricks family carpet cleaning Reviews

It was nice to meet you and your grandson today! Thank you for choosing our small family carpet cleaning business to clean your carpets and couches today!

Thank you for your feedback—we’re glad to hear you were happy with the overall quality of our work.

Regarding the grout cleaning, we always aim to be upfront and transparent when we see conditions that may not produce the results a customer is hoping for. In this case, we identified that portions of the grout were already damaged and demonstrated how cleaning could potentially worsen its condition. Out of respect for your home, we initially recommended not proceeding.

After discussing the risks and at your request, we did move forward carefully, doing our best to improve the appearance while minimizing further damage. Situations like this can be challenging, as our goal is always to balance achieving results with protecting the integrity of the surface.

We also were upfront that we do not do repairs on grout (perhaps this is the part about not being able to complete all you wanted done?) It is quite frustrating getting less than 5 stars because we don't offer the service you need and were still able to complete the tasks to your satisfaction that you hired us to do.

We truly appreciate the opportunity to work with you and your understanding throughout the process.

Thank you for reviewing our service!

Thank you for letting us clean your couches upholstery and carpets in University Place, WA!

We're certainly glad we were able to make your day a little better by repairing the burn in your carpet in Puyallup, WA!

Thank you so much for your review! It was our pleasure to stretch carpet and clean carpet for you in Graham, WA. We hope it helps with the sale of your home and the process goes smoothly!

Thank you for taking the time to give us a review! We're glad we were able to clean carpet for you in the apartment move out in Lakewood, WA!

Our pleasure to clean carpets for you in Lakewood and Tacoma, WA! It's great to hear we are meeting and exceeding our customers expectations!

Thank you so much for the kind words and for taking the time to share your experience with our carpet cleaning service in Gig Harbor! It was a pleasure working with you and getting your carpets cleaned up and ready for the new puppy—exciting times ahead.

I’m glad we were able to tackle those older stains and get such great results.

Setting clear expectations and then delivering on them is always important to me, so I really appreciate you mentioning that.

Thanks again for your trust, and for the recommendation. If you ever need anything in the future, don’t hesitate to reach out—I'd be happy to help!

— Steven
Rick’s Family Carpet Care, Inc.

Christine, thank you for taking the time to review our tile cleaning service in Tacoma, WA!

Thank you! We really appreciate you taking the time to leave this review. It was a pleasure working with you to stretch and clean the carpets in Tacoma, and we’re glad you’re happy with how the carpets turned out. Don’t hesitate to reach out anytime—we’d love to help again!

So glad the guys at carpet liquidators gave you our info! Our pleasure to clean carpet, tile and grout for you in Tacoma, WA!

Thank you for using us again for carpet cleaning in Puyallup!

We are so thankful for the kind words and the time you took to share your experience with our work. It was our pleasure to repair carpet and clean and deodorize your carpet in Puyallup, WA!

It was our pleasure to repair the carpet in your home in Puyallup, WA today! Thanks for trusting our small family owned business.

Thank you Jennifer, it was our pleasure to clean carpets and pet treat them for you in preparation for the sale of your house in Spanaway, WA.

Thank you for trusting us to repair the berber run your puppy was helping you keep an eye on (lol!)

Thank you so much for this heartfelt review—it truly made our day!
We're delighted to hear that Steven was able to bring your carpeted stairs and sofa back to life in Spanaway, WA and make them look so clean and refreshed. It's wonderful when the results exceed expectations!
A special thank you for highlighting his respectful, kind, and considerate approach—especially working patiently around your work meeting and waiting until it was over. That's exactly the kind of service we strive for: great results with genuine care for our customers' time and space.
We sincerely appreciate your kind words and your trust in Steven. If you ever need us again (or have friends/family in the same boat), we'd be honored to help.
Thank you again—wishing you many more spotless days ahead!

Warm regards,
Rick's Family Carpet Care Inc

Thank you so much for your kind words and for taking the time to share this review! I'm thrilled to hear that Steven was able to tackle those tough stains and help save you from having to replace the carpet in Tacoma, WA — that's exactly what we aim for with every job.
We truly appreciate your recommendation and your trust in our services. It means a lot to the team!
If you ever need us again (or know someone who does), we'd be happy to help.

Thanks again!

Best regards,
Rick's Family Carpet Care Inc