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Reviews (1164)
Zoe Greener
2023-12-05
Excellent service. Talked me through what needing doing, gave a fair price and repaired phone in an hour.
Alan Beveridge
2023-12-04
First class expierince, no issues
T M
2023-11-26
Efficient and honest service.
Hello TM,
We appreciate your feedback and are pleased to hear that you found our service efficient and honest. If you ever require assistance again or have any inquiries, please feel free to reach out. Your satisfaction is important to us, and we look forward to serving you in the future.
Kind regards,
Revive Lab
It's Sean
2023-11-25
This is a great wee place, really helped me out when I needed it most, easily 5 stars
Hello Sean,
We're thrilled to have been able to help you out when you needed it most. Your 5-star rating means a lot to us! If you ever find yourself in need of assistance again or have any questions, don't hesitate to reach out. We appreciate your positive feedback and look forward to serving you in the future.
Kind regards,
Revive Lab
muhilaramanan p
2023-11-25
The service was super quick, clean. They was transparent with price and genuine.
Hello Muhilaramanan,
We're thrilled to hear about your positive experience! Thank you for taking the time to share your feedback. We strive to provide quick and transparent service, and we're delighted that you found our process clean and genuine. If you ever need assistance in the future or have any questions, feel free to reach out. Your satisfaction is our priority, and we appreciate your kind words!
Kind regards,
Revive Lab
Rasa Guru
2023-11-24
Samsung note 10 charging port fixed here
Hello Rasa,
We're thrilled to have been able to fix the charging port on your Samsung Note 10! Thank you for entrusting us with your device. If you have any more tech-related issues or if there's anything else we can assist you with, feel free to reach out. We appreciate your positive feedback and look forward to serving you again in the future!
Kind Regards,
Revive Lab Team
Tommy Tighe
2023-11-24
Easy to use and resolved my issue on first visit
Hello Tommy,
Thank you so much for taking the time to leave us a 4 star review! We're delighted to hear that our service was easy to use and that we were able to resolve your issue on the first visit. Customer satisfaction is our top priority, and it's great to know that we met your expectations. If you ever have any more questions or concerns, please don't hesitate to reach out. We appreciate your feedback and look forward to assisting you again in the future!
Kind Regards,
Revive Lab
Jason Anonymous
2023-11-23
Good customer service but that's as much as I can give after multiple visits for the same repair. Disappointed in the outcome of my service, with certain faulty aspects of my repair left unaddressed even under warranty
1.replacement screen was glitchy from the get go
2. 7 days later, replacement screen goes completely, phone was on but no screen light, response at all. Screen was removed and reattached. I was told it shorted out!? How that's acceptable beats me.
3. After a couple days, screen started to die in a small area, screen has remained glitchy with dead/flashing pixels.
4.took in to store highlighting new dead bits on screen as well as the continuous issues if screen being glitchy. Not repairable under warranty!?!?!?
The screen was clearly damaged upon its removal and reconnect.
Replacement screen never seemed of good quality, not okay from the get go, lackluster colour, random responsiveness or lack of and lower resolution (I highlighted these issues after each visit and over the phone they were never highlighted or addressed and continue especially the random screen responsiveness)
It's been a hassle and now I'm left out of pocket with a "repaired" phone with new and continued faults that came from the repair.
Another company to completely fail under warranty but was the repair acceptable from the get go anyway? No.
Unfortunately there's a couple of other low star reviews that somewhat share my experience and I wish I had listened more to these.
Giving benefit of the doubt failed in this instance.
Do the right thing revive lab.
Dear Jason,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your honesty, and we are truly sorry to learn about the challenges you've faced with your device. Your experience matters to us, and we want to make things right.
However, after a thorough search in our system, we were unable to locate your information. In order to assist you promptly and effectively, could you please reach out to our customer support team at Revive Lab info@revivelab.co.uk. We are eager to understand the specifics of your situation and work towards a resolution.
Your insights are invaluable to us, as they help us identify areas for improvement and enhance our overall service. We are committed to addressing your concerns and ensuring that you have a positive experience with our product. Please give us the opportunity to make amends and demonstrate our dedication to customer satisfaction.
We look forward to hearing from you and appreciate your patience as we work to resolve this matter.
Thank you and stay safe.
Kind regards,
Revive Lab team
Niall Baird
2023-11-23
Too pricey 🫰🏻
Hi Niall,
Firstly, it's important to note that the Sony Xperia 10 V, released in 2023, introduced advancements in technology, which influenced the pricing of original replacement parts. The cost of these genuine components is relatively higher due to their quality and compatibility with the latest device specifications.
It's crucial to mention that all our pricing is communicated transparently before the repair process begins. Our quoted prices include an express service, professional fitting by skilled technicians, VAT, and the use of the highest quality and genuine parts. Businesses are navigating challenges in the current situation, and we have worked hard to maintain a standard of excellence while being mindful of economic constraints.
It's disheartening to see a 1-star review simply based on pricing. We pride ourselves on offering quality service and genuine parts, which inevitably come with a certain cost. Leaving a negative review without considering the value we provide is both unfair and damaging to our business.
While we understand everyone has budget considerations, resorting to a 1-star review to negotiate a better price is not an ethical approach.
Thank You
Team Revive Lab
JasonA-326
2023-11-23
Poor and if you hope to come back under warranty.. good luck
1.replacement screen was glitchy from the get go. 2. 7 days later, replacement screen goes completely, phone was on but no screen light, response at all. Screen was removed and reattached. I was told it shorted out!? How that's acceptable beats me. 3. After a couple days, screen started to die in a small area, screen has remained glitchy with dead/flashing pixels. 4.took in to store highlighting new dead bits on screen as well as the continuous issues if screen being glitchy. Not repairable under warranty!?!?!? The screen was clearly damaged upon its removal and reconnect. Replacement screen was never seemed of good quality, not okay from the get go, lackluster colour, random responsiveness or lack of and lower resolution. It's been a hassle and now I'm left out of pocket with a "repaired" phone with new and continued faults that came from the repair. Another company to completely fail under warranty but was the repair acceptable from the get go anyway? No.
Danish Hasan
2023-11-22
Extremely helpful and professional guys here. I broke what I thought was the camera lens on my Google Pixel 7 pro. I had been in touch with several (local to me) repair shops who simply wouldn't even look at the phone. We only deal with Apple or Samsung the default answer.
I contacted revivelab and they asked for some photos which I promptly provided. Within a few hours they had responded to suggest that they didn't think the camera lens was cracked. They suggested it was likely the tempered glass protector and asked if I could try "peeling" it way. Low and behold that's exactly what it was. I had totally forgotten I had applied one last year. The tempered glass protector did it's job and so did the ReviveLab technicians. Very very helpful and I absolutely recommend them.
Hello Danish,
Thank you for your kind words! We're thrilled to have assisted with your Google Pixel 7 Pro. Our team is dedicated to providing top-notch service, and we're delighted we could resolve the issue for you. If you ever need assistance again, feel free to reach out. Thanks for recommending ReviveLab!
Kind Regards,
Revive Lab Team
Guy Hollands
2023-11-14
A very efficient and thorough service delivered by polite and friendly staff. Highly recommended.
Hello Guy,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our diagnostics service. Our team works hard to provide efficient and thorough services, and your recommendation means a lot to us. If you ever need assistance with your Motorola Moto G30 or any other device, feel free to reach out. We're here to help
Kind regards,
Revive Lab
Beth
2023-11-11
After smashing the screen on my Samsung AO4s, I took my phone to Revive Lab Buchanan Galleries in a panic. My mind was soon put at ease by the professionalism of staff. My phone screen was replaced with additional screen protector in under 2 hours and works perfectly. Got 3 month warranty on new screen. From start to finish the service was excellent and I can't thank the guys enough. I did not lose any data from phone and it now looks and works good as new. My screen cost £79.99, certainly cheaper than a new phone and as I said, had it back in under 2 hours. Would not hesitate to recommend. Thanks again
Hello Beth,
Thank you so much for taking the time to share your positive experience with Revive Lab.
It's great to know that your Samsung A04s is now in perfect working condition, and we appreciate your trust in our services. We're also glad that you found the price reasonable and the turnaround time impressive.
Your recommendation means a lot to us, and we're grateful for the opportunity to assist you. If you ever have any more tech-related needs or questions, feel free to reach out.
Best regards,
Revive Lab
Mahari Kesete
2023-11-09
Thanks you
Hello Mahari,
Thank you so much for your kind words and the 5-star review! We truly appreciate your support. If you ever have any questions or need assistance, feel free to reach out. Thanks again!
Kind Regards,
Revive Lab
Jean
2023-11-07
What a great service from Revive Lab Kiosk. I shattered back on my phone and they offered to replace in an hour. Time for coffee and cake and back to pick up my phone.Highly recomed
Hello Jean,
Thank you for sharing your experience with us! We're delighted to hear that you had a great service at Revive Lab Kiosk and that we could swiftly replace the shattered back of your phone in just an hour. Taking a break for coffee and cake while we took care of your phone sounds like a fantastic idea! We appreciate your recommendation and look forward to serving you again in the future. Thank you for choosing us!
Kind Regards,
Revive Lab
Thomas Williams
2023-11-06
Happy To Have My Mobile repaired & working well by Revive Lab.
Hello Thomas,
Thank you for choosing Revive Lab! We're thrilled to hear that your mobile is now repaired and working well. If you ever need further assistance or have any questions, don't hesitate to reach out. We appreciate your support and hope to continue providing top-notch service. Thank you for the 5-star review!
Kind regards,
Revive lab
Jakub Grzybek
2023-11-04
Stuart Ross
2023-11-03
Good service for replacement front and back on iPhone 12.
Dear Stuart,
Thank you for taking the time to leave us such a positive review. As an independent business customer feedback means the world to us and lets us know how we are doing.
We are over the moon to hear you are happy with the iPhone 6 screen repair our staff carried out for you. If there is ever anything we can do for you in the future please don't hesitate to get in touch with us and ask. We are more than happy to help if we can!
Eustace Fernandes
2023-11-02
Had a phone to check my battery and without testing they replaced the battery and charged 58 pounds. Actually my settings was an issue and battery change was not needed. After replacing the battery within 4 weeks my phone wouldn't connect to wifi, mobile networks. They destroyed my working phone and had to replace it with a new phone.
Hello Eustace,
We can see from our system that the repair was carried out on the 21st of June 2023 meaning it is out of the 3 month warranty, however we kindly request that you bring your device back to us for a free goodwill diagnostics check so we can look further into the issues and assess any damage.
Upon reviewing the details, we want to highlight that the cost for the service was initially £59.99, but in acknowledgment of the situation surrounding the older model's limitations, we offered a 10% discount to mitigate the impact.
It is important to note that our team had identified your device as an older model with potential battery issues. We warned you about the expected battery performance on the new battery due to its age. You were notified of this before taking the payment and this is why you were given the discount.
We understand your frustration with the subsequent connectivity issues, and we would like to invite you to bring the device back to our store for a complimentary diagnostic check. We aim to provide top-notch service to all our customers.
We appreciate your understanding and the opportunity to further assist you in resolving this matter. We hope that this provides more clarity to the situation
Kind Regards
Revive Lab
Wei Sim
2023-10-31