Greg, our rep from Resort Master, handled our air duct cleaning and did a fantastic job. They provided excellent service, and no other company goes to the extent they do—bringing extensive experience and attention to detail to ensure complete customer satisfaction. 10 out of 10 would recommend
We had a water leak in our kitchen. Joe came out with a mitigation team and they were so helpful and wonderful. Joe has also helped me to understand the process way above the call of duty. This company is top of the line, and you should feel very fortunate if Joe comes to help, because he is very compassionate and helpful.
Bob was instrumental in getting our shower repaired. He was professional, kind and swift. Today, he came back and inspected a leak. He quickly evaluated our situation and ensured us he would send someone to fix it quickly. Thank you!!
I contacted Restore Masters for a mold removal estimate, and the scheduler promptly arranged for a representative to visit my home within the hour. Joe arrived and demonstrated extensive knowledge, conducting a thorough inspection with a thermal scanner. After evaluating the scene, he presented several options without attempting to oversell services, instead clearly explaining his recommended approach. Recognizing that I enjoy tackling projects myself, Joe provided a detailed plan I could follow as a DIYer. I greatly appreciate his professionalism, honesty, and guidance.
We're so glad to hear you had a great experience! Thanks for recommending us, and we're here if you ever need assistance in the future.
Alex Dunning2025.12.15
Bob came out twice due to my insurance company delays and due to the difficult situation they put me in, he was empathetic and was willing to help after hours to ensure my floor boards did not mold due to a flood. He was very familiar with the insurance process and helped me navigate to make sure everything was done properly. I strongly recommend this company as Bob and his team went above and beyond for my condo tonight!
We really appreciate you taking the time to leave a review! We’re grateful we could help during a tough situation and ensure the work was completed correctly.
Great service
Bob came out twice due to my insurance company delays and due to the difficult situation they put me in, he was empathetic and was willing to help after hours to ensure my floor boards did not mold due to a flood. He was very familiar with the insurance process and helped me navigate to make sure everything was done properly. I strongly recommend this company as Bob and his team went above and beyond for my condo tonight!
Thank you for sharing your experience! We're so glad Bob could assist you during a challenging time and ensure everything was handled properly. Your recommendation means a lot to us!
Madalyn Manley2025.12.09
I recently had some water damage in my house and I called Restore Master because I wanted the best of the best and man did they deliver. They sent one of the best workers I have ever had the chance of meeting. They sent me Nasur Curi the owner and he was very friendly and super nice I was glad I choose Restore Master they did absolutely the best for us.
Thank you for your kind words! We’re happy we could help and provide reliable service during a stressful time. We’re always here if you need our help again.
Kyleigh Borges2025.12.03
**Read in it's entirety trust me you'll want to!**
We had a lobby leak and hired Restore Masters for the repair. The estimate was approved and everything after that was a nightmare of delays and zero communication.
The first week they came out and set up and did a asbestos test. They told me it would take 24 hours to get the results back, after not hearing from them for three days I final called into the front office. They told me to wait 24 hours, and when I told them that we had gotten it done on Friday, the women said that she had seen that the results came back on Monday as negative (mind you it was a Wednesday).
I asked them when work would start and she told me she would have someone reach out to me. After a week (finally after continually rescheduling me) they came by and did the remediation. When he said it was all done, I had asked if the leak had been repaired to which the project manager told me it had. We had about two monsoons and had no leak, so we thought we were good.
Two weeks went by, no one called me, their scaffolding still up in our lobby, I called to follow up with them on the drywall repair, they told me that they thought I was contracting someone out for the repair. To which I told them that I had asked for their company to do the entire repair. She told me she apologized and would get someone to reach back out to me. Four day's go by when no reached out I called again. The lady on the phone apologized again and said that with the monsoons that came through they had been incredibly busy.
I told her I was growing frustrated because they started this project with us, and what was supposed to take a week had now been four.
She said she would get someone out as soon as possible.
Someone did stop by to tell me that, he was sending someone else out to come look at the drywall repair to bid me out. Which I was once again confused by because I thought it was already bid out in the first estimate.
He then offered to purchase my staff lunch which I declined and just asked him to please finish the window project.
He came back a week later to check up on the project, and asked me how everything was going. I told him that still no one had come back out. He said he would call someone. A guy did come out to bid the drywall repair the next day, and apologized for being behind, they were having a lot of business from the monsoons that they had been having. (Which now hearing this from three people, I started to feel like I wasn't a priority customer anymore.)
4 days later I ended up with his bid of $17k for the whole project, which said would fix the leak. When I told him that the other project manager said the leak was fixed, and that we hadn't had an issues, I was just looking for a dry wall repair and paint. He said that he would reevaluate the bid. I waited exactly a five days, before moving on. Then it took me two weeks begging them to come back and get their scaffolding out of our lobby. Every time they told me someone was coming no one would show up. I finally had someone call me and tell me there would be here by 1-2pm. Then call me at 3pm asking if they could come the next day (this was the second time the did this to me). They were at another project and didn't think they were going to make it. I told them that they come get it today, or I was going to have someone else come take it down and keep it. It had been two weeks, of the project being done, and a 2 months now of the project started. I ended up having to let them into the building at 6pm to come and grab it. The next day I received the revised bid from the other project manager (two and half week later for those who are keeping track from when I had my last conversation with him).
Now our leak is back in the lobby, and they are stating that they only did remediation. All that money spent to them for nothing, I am so beyond frustrated by this company, this was a nightmare to deal with. 1000/10 would not recommend.
Water Leakage Disaster.
The technician, Bashkim Maloku and his crew were fantastic. They were respectful, friendly, and professional. Everything is organized after they finished the hard work in our house related to water leakage.
I'm happy to recommend their services if you're looking for a restoration company to work in your house.
Thank you for taking the time to share your experience! We’re happy to hear our team delivered professional, efficient service and left everything organized. Your recommendation truly means a lot to us!
Shelby and Amber have helped me flawlessly during an exceptionally busy season for home restorations. They are hardworking and reliable and always happy to help. Thank you for everything!
Fantastic job so far
I'm very grateful for the work Bob and his crew have done in taking care of the water damage in our home. They've been nothing but helpful and professional in their work, not to mention being as unobtrusive as one can be when ripping out floors!
Thank you for taking the time to leave a review! We’re happy to know our team provided the helpful, professional service you needed. Your feedback means a lot to us.
Keith Henry2025.10.24
Bashkin did a great job installing my TV and making sure everything worked properly. He showed up on time and gave me a heads up call that he was on his way. He was friendly and a pleasure to work with.
We appreciate you taking the time to share your experience! It’s great to hear the installation went smoothly and that you were happy with our service.
Jose Gerardo Enrile2025.10.24
I admire people do their job properly and dedication, loving your work and put passion. This company restore master response as what they advertise 24/7. They are friendly and professional as they felt the customer feelings about our situation. For me i would recommend this company Restore Master.
Thank you for your kind words! We're thrilled to know our team’s dedication and professionalism made a positive impact. Your recommendation means a lot to us!
Thanks for the review! We're glad to hear our team provided professional, caring service. Your feedback means a lot to us.
Sa Li2025.10.21
The owner Nasir inspected my roof after a hailstorm and was very honest about assessing the damage, unlike “storm chasers“ who just want to make a quick dollar. If I needed a new roof or other restoration work he’s the one I would not hesitate to call.
Thank you for trusting us with your roof inspection! Honest assessments are our priority, and we’re glad you found the process helpful. We’re here whenever you need assistance in the future.
Shirley Stolz2025.10.20
The technician, Bashkim Maloku and his crew were fantastic. They were on time, respectful, friendly and professional. They removed the sheet rock from two areas that caused water damage from a rain storm. Also, had to remove upper and lower cabinets carefully so they can be installed back in its place. Bashkim & crew cleaned up after the job. We are very happy with the outcome and was impressed with their work. We would recommend Bashkim and his crew at Restore Master.
Thank you for sharing your experience! We're glad to hear our team provided professional and thorough service. Your recommendation means a lot to us, and we truly appreciate your kind words.
Labinot Labinot2025.10.14
I cannot recommend Nasur and Restore Master enough. They were prompt, professional, and went above and beyond to restore my home after a water damage emergency. The team was knowledgeable and efficient, and their attention to detail was impressive. I am so grateful for their exceptional service and will definitely be using them again in the future if needed.
Verified Company
