We had Renu install solar panels on our house in Durham in April 2025. We were told after 1 year of using it, they would install more panels if we were paying any electric bills. They also promised to pay us back the power bills we paid to Duke Energy. We have called multiple people in their office after the 1 year time period of using solar, no one will call us back. We are going to have to pay an attorney to fight for us now. DO NOT USE RENU SOLAR! They do not hold their end of the deal!
Reply from Renu Energy Solutions
2026.09.11
We’re sorry to hear about your experience and apologize for the difficulty you’ve had getting in touch with our team. We understand how important it is to have your questions addressed, especially regarding your system’s production.
A member of our service team will be reaching out to you regarding an annual production review as part of your system's solar energy production guarantee, and to discuss your interest in adding solar panels to your system.
We appreciate you bringing this to our attention and look forward to speaking with you directly and working toward a resolution.
A member of our service team will be reaching out to you regarding an annual production review as part of your system's solar energy production guarantee, and to discuss your interest in adding solar panels to your system.
We appreciate you bringing this to our attention and look forward to speaking with you directly and working toward a resolution.