RE/MAX Regency Reviews

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4.7 | 552 reviews

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Shel S 2025.12.16

Remax Robina was fantastic in dealing with the difficult tenant in a house I recently purchased. The tenant had lived in the property for 10 years, had an emotional attachment to the property and never reported any maintenance issues for rectification. Consequently the place was in a terrible, filthy state when I took ownership - requiring major works and even deemed unliveable by a qualified engineer. Don’t even get me started on the cleanliness! The previous agency never carried out routine inspections, forcing me to find a new manager. Even after being given a copy of the engineers report stating it was unliveable, the tenant refused to accept that the house needed urgent works and despite being given the option to see out her lease after the work was done, she wanted us to wait until she ‘found a new place at her leisure’ before the urgent major works be carried out. Even though it wasn’t legally necessary the tenant was offered compensation as a gesture of goodwill and told we would wait 6 weeks to do the work against the recommended 3 so she could find a place, but she greedily fought for more money, despite knowing she’d have to move out at the end of her lease anyway and had already been searching for alternatives. The real estate agent was extremely helpful under such rare circumstances, issuing a form 12 as necessary and ensuring all legal requirements were followed to ensure the tenant’s safety was first priority. The agency followed the legislation to ensure I was also not being taken advantage of financially and that the tenant was not subjected to live in a property that was unsafe. Thousands of dollars of major works were needed and carried out to bring the house back to a liveable standard and the unpredictable response of the building/plumbing prompted additional repairs when they were carried out, before anyone else was able to move in. (This happened two weeks after the work and tenant moved out not 48 hours as falsely stated in her 1 star rating). Remax Robina is an agency who follows the legislation to the letter. Legislation that is in place for tenants and landlords alike so it is fair for all. Don’t hesitate to hire them for your property management.

Remax Robina was fantastic in dealing with the difficult tenant in a house I recently purchased. The tenant had lived in the property for 10 years, had an emotional attachment to the property and never reported any maintenance issues for rectification. Consequently the place was in a terrible, filthy state when I took ownership - requiring major works and even deemed unliveable by a qualified engineer. Don’t even get me started on the cleanliness! The previous agency never carried out routine inspections, forcing me to find a new manager. Even after being given a copy of the engineers report stating it was unliveable, the tenant refused to accept that the house needed urgent works and despite being given the option to see out her lease after the work was done, she wanted us to wait until she ‘found a new place at her leisure’ before the urgent major works be carried out. Even though it wasn’t legally necessary the tenant was offered compensation as a gesture of goodwill and told we would wait 6 weeks to do the work against the recommended 3 so she could find a place, but she greedily fought for more money, despite knowing she’d have to move out at the end of her lease anyway and had already been searching for alternatives. The real estate agent was extremely helpful under such rare circumstances, issuing a form 12 as necessary and ensuring all legal requirements were followed to ensure the tenant’s safety was first priority. The agency followed the legislation to ensure I was also not being taken advantage of financially and that the tenant was not subjected to live in a property that was unsafe. Thousands of dollars of major works were needed and carried out to bring the house back to a liveable standard and the unpredictable response of the building/plumbing prompted additional repairs when they were carried out, before anyone else was able to move in. (This happened two weeks after the work and tenant moved out not 48 hours as falsely stated in her 1 star rating). Remax Robina is an agency who follows the legislation to the letter. Legislation that is in place for tenants and landlords alike so it is fair for all. Don’t hesitate to hire them for your property management.

Remax Robina was fantastic in dealing with the difficult tenant in a house I recently purchased. The tenant had lived in the property for 10 years, had an emotional attachment to the property and never reported any maintenance issues for rectification. Consequently the place was in a terrible, filthy state when I took ownership - requiring major works and even deemed unliveable by a qualified engineer. Don’t even get me started on the cleanliness! The previous agency never carried out routine inspections, forcing me to find a new manager. Even after being given a copy of the engineers report stating it was unliveable, the tenant refused to accept that the house needed urgent works and despite being given the option to see out her lease after the work was done, she wanted us to wait until she ‘found a new place at her leisure’ before the urgent major works be carried out. Even though it wasn’t legally necessary the tenant was offered compensation as a gesture of goodwill and told we would wait 6 weeks to do the work against the recommended 3 so she could find a place, but she greedily fought for more money, despite knowing she’d have to move out at the end of her lease anyway and had already been searching for alternatives. The real estate agent was extremely helpful under such rare circumstances, issuing a form 12 as necessary and ensuring all legal requirements were followed to ensure the tenant’s safety was first priority. The agency followed the legislation to ensure I was also not being taken advantage of financially and that the tenant was not subjected to live in a property that was unsafe. Thousands of dollars of major works were needed and carried out to bring the house back to a liveable standard and the unpredictable response of the building/plumbing prompted additional repairs when they were carried out, before anyone else was able to move in. (This happened two weeks after the work and tenant moved out not 48 hours as falsely stated in her 1 star rating). Remax Robina is an agency who follows the legislation to the letter. Legislation that is in place for tenants and landlords alike so it is fair for all. Don’t hesitate to hire them for your property management.

Remax Robina was fantastic in dealing with the difficult tenant in a house I recently purchased. The tenant had lived in the property for 10 years, had an emotional attachment to the property and never reported any maintenance issues for rectification. Consequently the place was in a terrible, filthy state when I took ownership - requiring major works and even deemed unliveable by a qualified engineer. Don’t even get me started on the cleanliness! The previous agency never carried out routine inspections, forcing me to find a new manager. Even after being given a copy of the engineers report stating it was unliveable, the tenant refused to accept that the house needed urgent works and despite being given the option to see out her lease after the work was done, she wanted us to wait until she ‘found a new place at her leisure’ before the urgent major works be carried out. Even though it wasn’t legally necessary the tenant was offered compensation as a gesture of goodwill and told we would wait 6 weeks to do the work against the recommended 3 so she could find a place, but she greedily fought for more money, despite knowing she’d have to move out at the end of her lease anyway and had already been searching for alternatives. The real estate agent was extremely helpful under such rare circumstances, issuing a form 12 as necessary and ensuring all legal requirements were followed to ensure the tenant’s safety was first priority. The agency followed the legislation to ensure I was also not being taken advantage of financially and that the tenant was not subjected to live in a property that was unsafe. Thousands of dollars of major works were needed and carried out to bring the house back to a liveable standard and the unpredictable response of the building/plumbing prompted additional repairs when they were carried out, before anyone else was able to move in. (This happened two weeks after the work and tenant moved out not 48 hours as falsely stated in her 1 star rating). Remax Robina is an agency who follows the legislation to the letter. Legislation that is in place for tenants and landlords alike so it is fair for all. Don’t hesitate to hire them for your property management.

Remax Robina was fantastic in dealing with the difficult tenant in a house I recently purchased. The tenant had lived in the property for 10 years, had an emotional attachment to the property and never reported any maintenance issues for rectification. Consequently the place was in a terrible, filthy state when I took ownership - requiring major works and even deemed unliveable by a qualified engineer. Don’t even get me started on the cleanliness! The previous agency never carried out routine inspections, forcing me to find a new manager. Even after being given a copy of the engineers report stating it was unliveable, the tenant refused to accept that the house needed urgent works and despite being given the option to see out her lease after the work was done, she wanted us to wait until she ‘found a new place at her leisure’ before the urgent major works be carried out. Even though it wasn’t legally necessary the tenant was offered compensation as a gesture of goodwill and told we would wait 6 weeks to do the work against the recommended 3 so she could find a place, but she greedily fought for more money, despite knowing she’d have to move out at the end of her lease anyway and had already been searching for alternatives. The real estate agent was extremely helpful under such rare circumstances, issuing a form 12 as necessary and ensuring all legal requirements were followed to ensure the tenant’s safety was first priority. The agency followed the legislation to ensure I was also not being taken advantage of financially and that the tenant was not subjected to live in a property that was unsafe. Thousands of dollars of major works were needed and carried out to bring the house back to a liveable standard and the unpredictable response of the building/plumbing prompted additional repairs when they were carried out, before anyone else was able to move in. (This happened two weeks after the work and tenant moved out not 48 hours as falsely stated in her 1 star rating). Remax Robina is an agency who follows the legislation to the letter. Legislation that is in place for tenants and landlords alike so it is fair for all. Don’t hesitate to hire them for your property management.

Remax Robina was fantastic in dealing with the difficult tenant in a house I recently purchased. The tenant had lived in the property for 10 years, had an emotional attachment to the property and never reported any maintenance issues for rectification. Consequently the place was in a terrible, filthy state when I took ownership - requiring major works and even deemed unliveable by a qualified engineer. Don’t even get me started on the cleanliness! The previous agency never carried out routine inspections, forcing me to find a new manager. Even after being given a copy of the engineers report stating it was unliveable, the tenant refused to accept that the house needed urgent works and despite being given the option to see out her lease after the work was done, she wanted us to wait until she ‘found a new place at her leisure’ before the urgent major works be carried out. Even though it wasn’t legally necessary the tenant was offered compensation as a gesture of goodwill and told we would wait 6 weeks to do the work against the recommended 3 so she could find a place, but she greedily fought for more money, despite knowing she’d have to move out at the end of her lease anyway and had already been searching for alternatives. The real estate agent was extremely helpful under such rare circumstances, issuing a form 12 as necessary and ensuring all legal requirements were followed to ensure the tenant’s safety was first priority. The agency followed the legislation to ensure I was also not being taken advantage of financially and that the tenant was not subjected to live in a property that was unsafe. Thousands of dollars of major works were needed and carried out to bring the house back to a liveable standard and the unpredictable response of the building/plumbing prompted additional repairs when they were carried out, before anyone else was able to move in. (This happened two weeks after the work and tenant moved out not 48 hours as falsely stated in her 1 star rating). Remax Robina is an agency who follows the legislation to the letter. Legislation that is in place for tenants and landlords alike so it is fair for all. Don’t hesitate to hire them for your property management.

Remax Robina was fantastic in dealing with the difficult tenant in a house I recently purchased. The tenant had lived in the property for 10 years, had an emotional attachment to the property and never reported any maintenance issues for rectification. Consequently the place was in a terrible, filthy state when I took ownership - requiring major works and even deemed unliveable by a qualified engineer. Don’t even get me started on the cleanliness! The previous agency never carried out routine inspections, forcing me to find a new manager. Even after being given a copy of the engineers report stating it was unliveable, the tenant refused to accept that the house needed urgent works and despite being given the option to see out her lease after the work was done, she wanted us to wait until she ‘found a new place at her leisure’ before the urgent major works be carried out. Even though it wasn’t legally necessary the tenant was offered compensation as a gesture of goodwill and told we would wait 6 weeks to do the work against the recommended 3 so she could find a place, but she greedily fought for more money, despite knowing she’d have to move out at the end of her lease anyway and had already been searching for alternatives. The real estate agent was extremely helpful under such rare circumstances, issuing a form 12 as necessary and ensuring all legal requirements were followed to ensure the tenant’s safety was first priority. The agency followed the legislation to ensure I was also not being taken advantage of financially and that the tenant was not subjected to live in a property that was unsafe. Thousands of dollars of major works were needed and carried out to bring the house back to a liveable standard and the unpredictable response of the building/plumbing prompted additional repairs when they were carried out, before anyone else was able to move in. (This happened two weeks after the work and tenant moved out not 48 hours as falsely stated in her 1 star rating). Remax Robina is an agency who follows the legislation to the letter. Legislation that is in place for tenants and landlords alike so it is fair for all. Don’t hesitate to hire them for your property management.

Remax Robina was fantastic in dealing with the difficult tenant in a house I recently purchased. The tenant had lived in the property for 10 years, had an emotional attachment to the property and never reported any maintenance issues for rectification. Consequently the place was in a terrible, filthy state when I took ownership - requiring major works and even deemed unliveable by a qualified engineer. Don’t even get me started on the cleanliness! The previous agency never carried out routine inspections, forcing me to find a new manager. Even after being given a copy of the engineers report stating it was unliveable, the tenant refused to accept that the house needed urgent works and despite being given the option to see out her lease after the work was done, she wanted us to wait until she ‘found a new place at her leisure’ before the urgent major works be carried out. Even though it wasn’t legally necessary the tenant was offered compensation as a gesture of goodwill and told we would wait 6 weeks to do the work against the recommended 3 so she could find a place, but she greedily fought for more money, despite knowing she’d have to move out at the end of her lease anyway and had already been searching for alternatives. The real estate agent was extremely helpful under such rare circumstances, issuing a form 12 as necessary and ensuring all legal requirements were followed to ensure the tenant’s safety was first priority. The agency followed the legislation to ensure I was also not being taken advantage of financially and that the tenant was not subjected to live in a property that was unsafe. Thousands of dollars of major works were needed and carried out to bring the house back to a liveable standard and the unpredictable response of the building/plumbing prompted additional repairs when they were carried out, before anyone else was able to move in. (This happened two weeks after the work and tenant moved out not 48 hours as falsely stated in her 1 star rating). Remax Robina is an agency who follows the legislation to the letter. Legislation that is in place for tenants and landlords alike so it is fair for all. Don’t hesitate to hire them for your property management.

Remax Robina was fantastic in dealing with the difficult tenant in a house I recently purchased. The tenant had lived in the property for 10 years, had an emotional attachment to the property and never reported any maintenance issues for rectification. Consequently the place was in a terrible, filthy state when I took ownership - requiring major works and even deemed unliveable by a qualified engineer. Don’t even get me started on the cleanliness! The previous agency never carried out routine inspections, forcing me to find a new manager. Even after being given a copy of the engineers report stating it was unliveable, the tenant refused to accept that the house needed urgent works and despite being given the option to see out her lease after the work was done, she wanted us to wait until she ‘found a new place at her leisure’ before the urgent major works be carried out. Even though it wasn’t legally necessary the tenant was offered compensation as a gesture of goodwill and told we would wait 6 weeks to do the work against the recommended 3 so she could find a place, but she greedily fought for more money, despite knowing she’d have to move out at the end of her lease anyway and had already been searching for alternatives. The real estate agent was extremely helpful under such rare circumstances, issuing a form 12 as necessary and ensuring all legal requirements were followed to ensure the tenant’s safety was first priority. The agency followed the legislation to ensure I was also not being taken advantage of financially and that the tenant was not subjected to live in a property that was unsafe. Thousands of dollars of major works were needed and carried out to bring the house back to a liveable standard and the unpredictable response of the building/plumbing prompted additional repairs when they were carried out, before anyone else was able to move in. (This happened two weeks after the work and tenant moved out not 48 hours as falsely stated in her 1 star rating). Remax Robina is an agency who follows the legislation to the letter. Legislation that is in place for tenants and landlords alike so it is fair for all. Don’t hesitate to hire them for your property management.

Jemma Cox 2025.12.16

Best agent around. I have known Charl for over 10 years so when it came time to sell our investment property I didn't hesitate to use him. He was fair and knowledgeable and always had our best interest at the forefront of the transaction.

Reply from RE/MAX Regency 2024.07.18

Hi, Jemma. We are thrilled to learn that you had a positive experience with us!

Angus Knight 2025.12.16

Jake made the process of buying a new house as easy as possible. My partner and I had been on the search for the perfect property for us for a while. From the first time I spoke to Jake on the phone, I knew we were in good hands. Jake was professional, but also friendly, and was able to assist us in buying a house we loved. As a buyer, it can be easy to feel like the agent works for the seller and you are just part of the transaction. However, Jake managed to handle everything in a way that not only made us feel supported, but also clearly displayed his intention to get a strong result for the seller. I was very happy with his services and would not hesitate to suggest his work to anyone I know.

Aileen Finnan 2025.12.03

My dealings with Remax Regency Robina were extremely distressing right from the outset of their property management. After nearly a decade in my rental, the property was sold to a new owner who made it clear they wanted to move in as soon as possible. Even though I still had seven months left on my lease, I was served a Notice to Leave on the grounds of Unliveability. Remax and the new owner cited safety concerns, yet the new owner was living in the property within 48 hours of my departure. I was excluded from discussions regarding 'fair compensation', and Remax actually revoked a previously agreed 25% rent reduction (which I’d requested due to the property’s supposed unliveability), insisting the compensation deal covered everything. Ultimately, I received $3,000 and was pressured to sign a waiver, despite my costs being at least double that, as a result of the early termination of the tenancy agreement. To add insult to injury, Remax tried to justify charging me half a day's rent because the property changed hands at 2pm, even though I'd already paid rent in full until midnight, as confirmed by the former managing agent. When I asked for a half-day rent adjustment upon vacating by 3pm, Remax refused, claiming they don't split rent payments. Remax also accused me of breaching the required bond amount, stating it should have been $3,000. I'd paid a $1,960 bond ten years earlier and was never asked to top it up, even as the rent increased over time. Repeated requests for information and supporting evidence went unanswered. There are further examples I could share, but I believe this account of my experience provides enough insight for others to judge Remax’s conduct and integrity. I am submitting a detailed complaint to six federal and state government agencies, as I wouldn’t wish this experience on anyone else.

growing blueberries 2025.12.02

Thank for a seamless and enjoyable experience purchasing a property through the Re/Max team. Daryn and Jack were right on point and a pleasure to work with. 5 stars from us! Matt & Tania.

Wendy James 2025.12.02

Communication, Professionalism and Comprehensive Market Knowledge was exceptional. . Selling my home with Megan Cranitch was an exceptional experience from start to finish. Megan has a genuine following of buyers who trust her, and that trust made a real difference in achieving the best possible outcome. She matched us with the perfect buyer, and the entire process felt seamless. What stood out most was Megan’s approach — she was never confrontational, always listened, and made sure I felt supported at every step. Her communication was clear, her guidance was honest, and she was always available when I needed her. I couldn’t have asked for a better agent or a smoother sale. I highly recommend Megan to anyone wanting a confident, capable, and truly customer-focused real estate professional.

Robyn Holt 2025.11.26

Thanks to Greg Parker and the team for a smooth experience when purchasing my home. The gift box was also a lovely touch. Thankyou.

Dennis Wilkinson 2025.11.26

Amazing agent . Taya is a hard worker and done an amazing job selling our property. Lovely person and done everything she said she would. Thanks Taya

Brandon Winter 2025.11.13

Megan Cranitch from REMAX was amazing to work work for the sale of our property in Reedy Creek. Couldn't recommend her enough!

Tara Imlach 2025.11.10

Charl and Jo were friendly and welcoming throughout my home purchase. Communication was clear and quick to reply, which kept everything on track. The deal settled smoothly. Overall, a positive experience, I appreciated their help.

Amy Wyatt 2025.11.09

Greg and Yuka were incredible as they helped us with our first home purchase. They were attentive to all our questions and were efficient in their communication. Incredibly professional, friendly and a joy to speak with. Even now after being in our new place for a week, we reached out to Yuka with some questions and she was quick to respond and find the answers to our questions. Highly recommend the RE/MAX Regency if you are looking to purchase or invest in a property, and highly recommend both Greg and Yuka!!

Lana Mapu 2025.10.27

Charl from remax was awesome to work with. We just brought a property from Charl and he made the process super easy and smooth. Very helpful with anything we needed and super friendly. Highly recommend you use Charl for all your buying and selling needs

Charlotte Ramos 2025.10.26

russell pulham 2025.10.24

Kerrie Bray 2025.10.21

My Experience with Remax has always been fantastic on all platforms : buying, selling or leasing. I highly recommend Ben Tranter if you are looking to rent your property. He found the perfect tenant for me within a week of the property becoming available. Ben really knows his stuff, is efficient, very responsive and genuinely partners with you to achieve your real estate goals . Thanks Ben !!

Marian Predovnik 2025.10.16

We would rate this agency the best by far! Charl and Jo worked exceptionally hard to sell our property in Austinville. Having bought and sold several times, we would rate this agency the best by far. The communication from the start was excellent, and they gave us some great advice for selling and found us a buyer before it was actually listed. Very quick responses also. I can't rate them highly enough. Thanks so much Charl and Jo.

Andy Lee 2025.10.11

Tenacious, Polite & Professional!! Once again Taya has exceeded our expectations. Taking care of all aspects!! The services involved in (getting the property ready for sale), negotiating with us and the buyer where fluent. We are very happy with the result and will definitely engage Taya again. She has the knowledge 👍🏻

Reply from RE/MAX Regency 2016.08.08

Thank you for the positive review Andy

Go1 2025.10.09

Exceeded Expectations with Transparency, Expertise, and Great Result. I chose Taya as my sales agent because she was the most transparent and genuine during my initial contact with several agents. From the very beginning, she stood out with her honesty, clear communication, and strong understanding of the local market. That first impression carried through the entire sales process, and I couldn’t be more pleased with the result. Taya was proactive and highly professional at every stage. She consistently kept me informed, clearly explained each step of the process, and reminded me of important actions I needed to take. I always felt well supported and confident that everything was being handled carefully and efficiently. Her knowledge of the area and the market is exceptional. She understood exactly how to position my property to attract serious buyers. The result exceeded my expectations. Thanks to her strategy, the sale price achieved was higher than I had anticipated, and the entire process leading to settlement was smooth. Overall, Taya is an outstanding agent; knowledgeable, proactive, transparent, and genuinely committed to achieving the best results for her clients. I’m extremely happy with the outcome and truly grateful for her support.

Kristy Howell 2025.10.07

I wanted to thank Taya from Remax for her assistance in acquiring my investment properties. Her knowledge of the market was invaluable and greatly assisted me in making the right purchase. I highly recommend her services.

Reply from RE/MAX Regency 2025.06.10

Hi, Kristy. We appreciate the kind words and are glad we could provide you with a positive experience!

joshua harrison 2025.09.20

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